Customer Service Sales
Resume:
Kim Rodenbeck
Current Address:
Akron, OH 44320
Overview
Experienced, professional inside sales/customer service representative with extensive knowledge of customer relation
sales reports, purchasing, inventory control, expediting, quote prices, and ERP systems.
Employment history
S.G. Morris Company – Inside Sales 1986-1989, 1993- 2014
Highland Heights, Ohio
Develop and maintained over forty different customer accounts through constant phone communication.
Support outside sales teams in terms of item pricing, inventory on hand, and various shipping logistics.
Ten years of purchasing major product lines for internal stocking.
Responsible for creating purchase orders for internal restocking purposes as well as for salesman stock.
Record what portion of inventory on hand was available for sale and what portion was reserved by salesman.
Review inventory reports to determine what unsold and unused inventory could be returned to vendors.
Generate reports that are used at all levels of the company (ex. Negative on Hand and past due reports).
Trained new inside sales personnel in the day to day activities of the inside sales team.
Promoted to Materials Management.
Storopack/Apsco Inc. – Inside Sales 1991
Cincinnati, Ohio
Placed orders for various customers based on customer needs, pricing, and availability.
Supported three field sales representatives on sales leads and customer support.
Provided consistent superior customer service over the phone by ensuring each order was placed accurately.
L&M Radiator Inc. – Accountant 1989-1990
El Paso, Texas
Responsible for setting up vendor specific shipping arrangements consisting of international shipping
logistics.
Generated and distributed invoices and credit memos to customer specifications.
Handled customer inquiries relating to order status and delivery, scheduling, and delivery options.
Produced weekly sales projection reports for the general manager to be used across the company.
Epson America South- Inventory Manager 1983-1985
Norcross, Georgia
Responsible for ordering and maintaining physical inventory.
Assisted Epson in planning service and training seminars for the Southeast region.
Provided customer service to Epson distributors involving sales orders, returns, and referrals to local service
center.
Logged customer returns that were sent back to be repaired by service technicians.
Education:
Heidelberg University BA Liberal Arts/ Spanish 1974 1978
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