Manager Project

Natalie Jean Boyd

Bennett, CO *****

Email: ********@*******.*** or *******.*.****@**.****.***

Cell: 253-***-****

Summary of Qualifications

Over 18 years of experience working with government and civilian agencies, with over 17 years directly and indirectly supporting

customers of various skill levels on all Information Systems encompassing desktop, server, analog voice, digital voice, video and

networking. Adept at researching and implementing policies and procedures to comply with both government and civilian regulations

while organizing information to be understood at all levels of users and management. Self-driven and task oriented. Currently hold a

Top Secret security clearance.

Work Experience

Tobyhanna Army Depot (07/01/2012-Present) – IT Specialist/Equipment Programmer

JBLM, Washington

Responsible for programming, configuration, operation, testing, troubleshooting, service, maintenance, and repair of switches, routers,

media convertors, network devices, Internet Controllers, special and standard cables, connectors, hardware and software associated with

multiple operating systems, protocols, computer platforms, and telecommunications systems. Subject Matter Expert (SME) in support of

network equipment for ResetTeam efforts. SME for the WIN-T, Tactical Internet, and Army Battle Command Systems Data Products in

support of CPS&I Reset operations. Serves as part of engineering team for a multi-regional facility. Trains and provides guidance to

floor technicians on proper installation and troubleshooting of all network devices such as, routers, switches, firewalls, net guardians,

computers, and radio interface equipment. Completes version modifications to Command Post Platform shelters by removing hardware

and mounting equipment, modifying shelter components, configuring and installing equipment. Senior Systems Administrator,

responsible for planning, coordinating, modifying, implementing and troubleshooting to support war-fighter operation locally, overseas

and during combat operations. Functions as the division Information Management Officer and systems administrator by managing over

100 computers and users in active directory. Maintains network and user compliance within the Army’s non-secure network. Ensures

users are complaint through an Army Training website. Maintains user computers and all peripherals through a preventative maintenance

program to reduce down-time. Responsible for the setup of individual workstations and laptops, including Microsoft Outlook, printers,

share drives and special software. Lead Systems administrator for division, providing direction and guidance to three other systems

administrators. Submits, tracks and resolves REMEDY work orders through to the next higher echelon. Creates and modifies Standard

Operating Procedures for Enterprise level distribution. First to establish and maintain Microsoft SharePoint site at division level.

Prepares documentation and submits network modifications for three separate physical areas within the post WAN. Advises local and

senior level management on system configuration planning and data processing problem resolution. Serves as an administrator and

suggests improvements of a Senior Command level fault reporting and analysis software. Develops work instructions and standard of

work documents for agency distribution.

Network Enterprise Center (05/03/2010 – 06/30/2012) – SIPR Network/SVTC/VOSIP Technician

JBLM, Washington

Responsible for JBLM Installation (ILAN/ICAN) maintenance, testing, evaluation and repair of Local area/campus area voice, video,

and data networks including advanced network communication devices for the Network Enterprise Center (NEC). Works with other

civilians, contractors, and military service members in the installation, maintenance and repair of the network infrastructure to maintain

Non-sensitive Internet Protocol Router Network (NIPR) & Secure Internet Protocol Router Network (SIPR) post wide. Provide a wide

variety of services and equipment including customized prototype communication systems to JBLM tenants. Coordinated, installed, and

migrated Secure Video teleconferencing (SVTC) and Voice over Secure Internet Protocol (VOSIP) from I Corps provided services to

NEC provided services, thus making them available to all JBLM. Plan and integrate video, voice, and data systems into LAN/WAN.

Works closely with firewall administrators during installation and maintenance of all network devices to ensure functionality and

configured in accordance with all security policies. Acts as a subject matter expert to co-workers, other installations, and vendors on

video and voice systems installed onto the SIPR network. Proficient in the installation, maintenance, and troubleshooting of Cisco,

Tanberg Polycom, and other popular network devices. Assisted several other installations in the successful configuration of SVTC

connectivity. Planned, coordinated and installed DHCP for SIPR data and voice services, reducing the amount of configuration and

troubleshooting required by unit administrators. Serves as expert analyst providing Automated Data Processing (ADP), Video and Voice

communication support and analysis for all JBLM. Respond to high priority ADP communication problems or situations with little or no

advance notice. Work in conjunction with service members and technical experts at other installations to assist in the planning,

configuration and maintaining phases for tactical connectivity. Trained local units in switch and router configuration for future

temporary connectivity. Coordinate with tenant organizations to inspect equipment and provide orientation on aspects of their operation

and ADP facilities and networks. Serves as NEC focal point for interpretation of automation and communication configuration layout

requirements with the JBLM network. Work with manufacturers to broaden the base of ADP knowledge for the command and provide

real world support and assistance for units. Install, test, maintain and upgrade a wide variety of analog and digital phones, video systems

(VTC), VoIP, switches, routers, hubs and other equipment. Understands requirements networking techniques & communications

technology. Configure and optimize network devices to support full range of options. Diagnose and resolve problems for maximum

availability of services. Analyze workload and develop requirements for planning purposes. Provide technical direction and assistance

to coworkers assigned to projects. Responsible for scheduling and completing COMSEC keying of over 115 devices including NSA

directed upgrades. Upgrade various models of General Dynamics encryption devices including KG-250, KG-175D, and KG-175E.

Analytical ability to identify, isolate and alleviate LAN errors. Use network simulation techniques and automated tools to analyze

operations and evaluate new designs or equipment changes to accommodate projected workloads. Determine the number peripherals, the

amount and types of connectivity, bandwidth requirements and determine ways to improve network relocation and modifications.

Design enhancements to current equipment systems or new approaches for legacy and new systems. Develop supplemental materials

and establish guidelines for service providers and units. Develop plans and procedures for integrating data systems and equipment

operation requirements into Standard Operating Procedures (SOPs). Created knowledgebase for new and existing SIPR network

technicians to reference. Work as an Alternate Sharepoint site administrator for the Network Branch. Provides quality customer service

to all JBLM organizations including tier III level support to help desk personnel and unit administrators.

Sterling Reference Laboratories (08/01/2006 - 05/02/2010) - IT Manager/Project Manager

Tacoma, Washington

IT Manager of a medium sized urine toxicology laboratory, processing approximately 4k specimens a day. Project manager of

customized new Laboratory Information System (LIS) software implementation to meet labs unique requirements. Configured database

through the front and back end using SQL Plus. Interface three autochemistry instruments and billing system through an HL-7. Interface

12 analyzers through Nugenesis templates. Managed project throughout all phases from preparation to stabilization. Scheduled and

performed all system tests. Presented problems and suggested solutions to management and software vendor. Coordinated all phases of

testing, with little interruption to current workflow. Maintained three separate Oracle databases using enterprise manager. Managed and

tracked transactions of HL-7 interface between Laboratory system and accounting software. Created and modified several Standard

Operating Procedures (SOPs) for all software systems used throughout the laboratory for training and inspection purposes. Backup

databases; SAN to tape device. Subject Matter Expert on both databases during the stabalization phase. Oracle DBA, LIMS Manager,

Manage windows based network using Microsoft server 2003, Microsoft Exchange Enterprise, Peachtree accounting, Tapeware backup,

Storevault snapshot backup, Microsoft CRM 3.0, Pervasive 8.6 Server and Client, Oracle Forms 10g, Terminal Services, VPN, and

various other software. Maintain separate Pervasive and Oracle databases by regularly conducting corruption scans, repairing, extracting

data, conducting daily backup, and restoring data from tape. Subject matter expert on LIS software, PowerLab. Understand all workflow

operations, ensuring prompt and accurate troubleshooting. First staff member to correctly interface analyzer. Through configuration and

testing, learned to operate instrument without users, effectively troubleshooting with no interruption to daily activities. Point of contact

for all software deficiencies before escalating. Tracked and maintained all escalated work orders. Resolved issues by researching reported

problem, determining exact cause, corrected the problem or trained users on proper procedures. Conducted training and provided

technical support for internal and external users. Fielded, populated, trained, and maintain Microsoft Customer Relationship Manager

(CRM) 3.0 database, streamlined customer contact. Planned, coordinated, and installed network cabling in new building, ran Cat VE,

terminated jacks, and patch panels. Supervised 5 personnel working various shifts, coordinated schedules, ran 24 hour on call schedule,

counseled and wrote annual reviews, created and managed department budget. All department personnel constantly cross training, and

furthering education through seminars, courses, research, and written materials. Wrote standard operating procedures for system

administration manual, up to DOT regulatory guidelines. Passed 3 College of American Pathologists unannounced inspections and the

SAMHSA, regulated inspection with no deficiencies.

Best Communications (01/09/2006 - 06/23/2006) - Installer

Farmington, New Mexico

Installed mobile voice and data systems into all types of vehicles. Installed, troubleshot and repaired Motorola radios, Mitsubishi Satellite

radios, handheld radios and headsets, hands free cellular phone systems, power inverters, and computer stands and accessories. Installed

emergency vehicle systems in police, fire, and medic vehicles, including; light bars, strobe lights, lights, sirens, PA systems, high-beam

flashers, various radar systems, gun locks, brake-kill switches, Mobile Vision camera systems, Motorola 100 watt radios, Unitrol control

heads, K-9 unit remote door openers, K-9 unit temperature control systems, prisoner seats and partitions, Opticom traffic control units,

center consoles with wiring. Responsible for inventory control. Lead technician for Mitsubishi satellite two-way systems. Taught other

technicians proper installation methods. Routinely used multi-meter, watt-meter, and Motorola Spectrum analyzer to test and repair

equipment. Assisted customers with operation of all equipment and user level troubleshooting. Tracked all depot level repairs. Traveled

to field sights for repairs and installation. Conducted customer satisfaction visits with customers throughout the state.

US ARMY (05/24/2005 - 12/21/2005) - Instructor

Fort Gordon, Georgia

Military certified instructor for initial entry soldiers. Trained soldiers to effectively deploy signal equipment. Trained soldiers to

operate/maintain/troubleshoot Mobile Subscriber Equipment, specifically Node Center and Small Extension Node. Maintained

accountability ten vehicles, nine communication assemblages, and 10 generators valued at over 1 million dollars . Inspected equipment

according to manuals, and track repairs on Excel database.

US ARMY (11/01/2003 - 05/23/2005) - Network Controller

APO, Armed Forces Overseas Iraq

Network controller and shift manager for 1st Infantry Division, forward deployed in support of Operation Iraqi Freedom II. Managed and

monitored division signal assets consisting of; 12 Node Centers, 52 extension switches, 18 SMART-T term, 5 satellite term, over 80

CISCO routers, and 75 transmission vans widely distributed throughout 23 cities in Iraq. Successfully coordinated and conducted a

Relief in Place while maintaining communications throughout the theater of operations. Trained incoming controllers and operators prior

to handing over network. Conducted monthly Communication Security(COMSEC) changeovers, while maintaining network. Directed

operators on troubleshooting steps to correct complex problems, using manuals, schematics, and experience. Used various testing

equipment; multi meter, Fluke digital cable analyzer, and Firebird. Quickly and effectively discovered alternate communication methods

during troubleshooting to maintain communications. Operated SMART-T satellite terminal along with Communications Planner to

control divisions spot beam allocations and placement. Assigned terminal time slots to stay within allocations. Assistant manager of

division frequency spectrum, worked with outside agencies to prevent interference. Managed Radio Access Unit and SINCGARS radio

footprints to maximize secure mobile telephone and radio coverage. Traveled to other locations to repair equipment and train operators.

Constantly improved data flow by researching and implementing new router scripts. Familiar with CISCO routing protocols; OSPF, BGP,

GRE tunneling and Static routing. Maintained four high profile Video Teleconferences between division and corps commanders daily.

Briefed program manager and colleagues daily on network status and outstanding issues. Trained operators on preventative measures to

limit outages. Operated Data Package with SIPR, NIPR, and DSN capabilities. Familiar with TACLANE concepts and operations.

Supervised 5 personnel, enhanced training, maintained personnel records including quarterly evaluations. Was responsible for their

personal safety and the professional development. Accountable for over 2 million dollars of tactical equipment both on-site and at

remote locations. Maintained accurate accountability of COMSEC material to safeguard sensitive and secret material and information.

Education

College Degrees

Master of Science in Information Technology (MS/IT)

Kaplan University (07/2011 – 01/2013)

Tacoma, WA

Bachelor Science Information Systems (BS/IS) Major: Management; Minor: Information Technology

University of Phoenix (07/01/2007 - 03/2009)

Tacoma, Washington

Associates Degree - Major: General Studies

Cochise Community College (01/01/2000 - 05/01/2006)

Sierra Vista, Arizona

Certifications

CCNA Voice Cisco Certified Network Associate Voice, JBLM, Washington, March 2014

CCNA Security Cisco Certified Network Associate Security, JBLM, Washington, March 2014

CCNA Cisco Certified Network Associate, Tacoma, Washington, March 2011

Network Plus + Certification, JBLM, Washington, January 2014

Security Plus + Certification, Tacoma, Washington, October 2010

Other Training

Total Army Instructor Training Course, Ft. Gordon, GA, July 2005

SMART-T Instructor Certification, Ft. Gordon, GA, September 2005

Leadership and Management Course, Ft. Gordon, GA, January 2004

Consideration of Others Facilitator, Ft. Huachuca, AZ, August 2000

Leadership Development Course, Ft. Bliss, TX, May 2000

Revised Battlefield Electronic System Course, Ft. Gordon, GA, March 1998

Network Systems Switching Operator/Maintainer, Military Occupation Certificate, Ft. Gordon, GA, September 1997

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