Customer Service, Sales Manager

Jarrael Banks

Newport News, VA ***** l 757-***-**** l ********@*****.***

Personal Profile

With my bachelor degree in marketing I want to utilize my knowledge, skills and experience to pursue a career. I am currently a sales manager at Mattress Warehouse where I obtain the skills of driving sales to meet or exceed budget; executing the company’s selling program; determining pricing within company guidelines on merchandise; calling guests for delivery reminders; completing follow-up guest calls and thank you cards.

Maintaining awareness of competitor’s advertisements and services offered; resolving guest issues as needed; Providing excellent customer service and conducting payroll. Completing assigned training and learning materials as required for advancement opportunities; participating in company/vendor training classes to remain current on products, offerings, and programs. Along side motivating sales team, building relationships with clients, having market knowledge, coaching, and managing the store.

Education

Virginia State University, Petersburg, VA.

Bachelor of Science, May 2013

Warwick High School, Newport News, VA

High school diploma, June 2009

Professional Experience

Mattress Warehouse, Colonial Heights, VA 05/2013 - present

Sales Manager

• Making sure sales associates are doing everything they should be doing to successfully sell vendor's products

• Direct consumer sales, face to face selling, finding customer wants and needs, building rapport with customer, having the ability to close sales

• Store merchandising/marketing, maximizing merchandise efforts by seeing that products are attractive and attention getting.

• Maintain inventory control, review inventory daily

• Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.

• Establishes sales objectives by forecasting and developing annual sales quotas for the store.

• Building client relations

• Building vendor relations, work with vendor reps to make sure sales team is filled with knowledge about products, have correct accessories for display of products.

• Providing customer service, handling complaints from customers, handling warranty paperwork, involve in customer follow up.

• Creating brand awareness

• Handle and conduct payroll

Professional Experience

Brenco inc, Petersburg, VA 06/2011-01/2013

Machine Operator/Production line leader

Cut and make samples of metal to check hardness

Work with lab techs to examine different types of metal

Being a self-motivated, hardworking, team player that have experience in a fast-paced production environment, possess the ability to multi-task, have great problem solving skills and works well under pressure.

Train new employees, helping new employees learn the systems, controls to operate machinery

Operate, fix machines to produce wheel bearings

Operate forklift

Professional Experience

Orlando’s Landscaping, Newport News,VA 05/2010-05/2011

Landscaper

Operate powered equipment such as mowers, tractors, twin-axle vehicles, snow blowers, chain-saws, electric clippers, sod cutters, and pruning saws

Care for established lawns by mulching, aerating, weeding, grubbing and removing thatch, and trimming and edging around flower beds, walks, and walls

Follow planned landscaping designs to determine where to lay sod, sow grass, or plant flowers and foliage.

Professional Experience

Hardees, Newport News, VA 06/2007-08/2009

Crewmember

Demonstrates and promotes teamwork

Creates a safe environment for the restaurant.

Completes required paperwork accurately and timely per company standards

Following company guidelines, policies and procedures

Make and maintain food products in accordance with health regulations and company standards

Operate all assigned equipment (register, fuel console, etc.) safely and efficiently

Complete all other restaurant tasks and activities assigned by the restaurant manager

Business Experience

Developed a Strategic Plan for a Non-Profit Organization Renew Richmond

Developed Marketing Plans

Developed Business Plans

Key Classes

Project/Promotion Management

Marketing Research

Strategic Marketing

Corporate Sustainability

Organization Policy & Strategy

Retail Management

International Marketing

Activities

Boys & Girls Club Member (January 2006 to August 2009)

Warwick Rec Basketball Team (October 2007 to February 2008)

DECA Marketing Club (September 2007 to June 2009)

Iceberg Explorers (Safety) (January 2012 to January 2013)

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