Customer Service Management

Kevin J. Moran August ****

*** ********** **** ********, ******** 23692-3281

************@*****.*** 804-***-****

Objective

Qualified candidate with 15 years of managerial experience, 7 years of

logistic experience and 4+ years of warehouse and inventory management

experience looking for a compatible position in a dynamic organization

Academic Experience

Marymount University, Arlington VA Dec.

1991

M.B.A., Information Management, Minor: Marketing

Achieved a Masters in Business Administration degree from Marymount

University Arlington, VA

George Mason University, Fairfax VA Jan.

1989

Bachelor of Science, Business Management, Minor: Marketing,

Achieved a Bachelor of Science degree from George Mason University Fairfax,

VA

Northern Virginia Community College, Annandale VA Mar.

1985

Associate, Business Management

Achieved an Associate's degree from Northern Virginia Community College

Annandale, VA

CURRENT OCCUPATIONAL EXPERIENCE

Most recent job was working as a CDL Class A instructor with Shippers

Choice of Virginia in Newport News, VA. Possess over 3 years of recent,

direct experience teaching in the transportation industry. Currently

teaching practical as well as classroom educational topics including but

not limited to Pre-trip inspection, backing, driving, operational and

functional aspects of truck driving, truck maintenance, Hazardous material

transport, DOT/ICC rules and regulations, hours of service regulations,

logging, and trip planning.

PROFESSIONAL EXPERIENCE

. Management/Supervisory Experience - Includes significant experience in

employee hiring, managing/coaching, evaluating, promoting, discipline,

and termination

. Project Management - Includes experience in personnel/resource

determination and allocation, scheduling, testing, resource tracking

and control, baseline development, upgrade scheduling and

installation, database creation/manipulation/report generation

. Department of Transportation - Understanding of regulations governing

the operation of commercial vehicles including hours of service,

transporting Hazardous Materials (HAZ-MAT), tanker, and double-triple

trailer operation

. Materials Control - Well versed in the methodologies of procurement,

inventory monitoring and control, loss prevention/shrinkage control,

Just-In-Time (JIT) ordering, regular and Hazardous Materials (HAZ-MAT)

shipping, receiving and handling

. Education/Instruction - Significant work in curriculum

development/Implementation, grading, test preparation, student

discipline and matriculation

. Mechanical - Good understanding of the operation, maintenance,

troubleshooting, and repair of diesel/gasoline vehicles

. Customer Service - Well versed in all aspects of sales and customer

support for electrical, electronic equipment including cell phones

TECHNOLOGY

Proficient in MicroSoft Office, Windows, Access, Excel, PowerPoint,

Outlook, Project, Internet, and a variety of database and desktop

publishing software packages

WORK EXPERIENCE

Commercial driver - Supervalu Eastern Region, Richmond, Virginia

Drew Transport Services, Prince George, Virginia

Atlantic Bulk Carriers, Providence Forge, Virginia

CDL "A" Instructor - Shippers Choice of Virginia, Chester Virginia

Truck Drivers Training Program, Chester, Virginia

Sales associate - Allcellular, Petersburg, Virginia

Radio Shack, Colonial Heights, VA

Manager/Supervisor- Metalcraft Inc., Sea-Fire Marine Products Baltimore,

Maryland

RGE Engineering Services, Arlington, Virginia

Owner/Operator - The Diamond Group, 1021A Margate Court Sterling,

Virginia

MOTOR VEHICLE LICENSES

CDL Class "A" License with Tanker, Double-Triple (N,T) Endorsements

T65-43-1910 State of Virginia Issued 10/18/2010 Expires 10/18/2018

MILITARY BACKGROUND

United States Navy, Mayport FL Aug. 1973 -

Aug.1979

Fire Control Technician,

Electrical/Electronics Experience operating and repairing shipboard

electronic fire control equipment for Terrier Surface -to-Air Missile

Systems. E-6 Vietnam Era Veteran with an honorable discharge.

REFERENCES

Jimmy Shockley 16116 Tri Gate Road Chester, VA 238**-***-***-

2455 begin_of_the_skype_highlightingend_of_the_skype_highlighting

Barry Braxton 2827 Hilliard Road Apt R Henrico, VA 23228

804-***-**** begin_of_the_skype_highlightingend_of_the_skype_highlighting

Katherine Jomp 22 Ordinary Way Louisa, VA 230**-***-***-

7073 begin_of_the_skype_highlighting end_of_the_skype_highlighting

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