Manager Assistant
Resume:
Lubna Razi
Houston TX, *****
************@*****.***
EDUCATION:
Bachelor of Science in Biology/Minor in Chemistry
Northeastern Illinois University, Chicago, IL
Graduated: May, 2009
SCHOLARSHIPS/HONORS:
• College of Art and Science Merit Scholarship (2006)
• Illinois General Assembly scholarship (2004-2005)
• National Honor Society (2004)
• President Award for Academic Excellence (2004)
• National Dean’s List (2003)
• President Student Service Award (2003)
COMPUTER SKILLS:
• Microsoft Office including Word, Excel, Access & PowerPoint
• Adobe Photo Shop 2.0
• Proficient in HTML
• Excellent Internet research skills
• QuickBooks Pro (beginner)
EMPLOYMENT HISTORY:
Administrative Assistance Dec 2011- June 2012
Express Employment Professionals, Dubuque, IA
• Deal directly with customers either by telephone or via email
• respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
perform customer verifications
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
Store Manager Jan 2010 – Nov 2011
Kohinoor Grocers, Dubuque, IA
• Scheduling daily job assignments of store workers
• Inventory management
• Periodic accounting and auditing of each section
• Observing perfect cleanliness and sanitation across the store
• Vast knowledge of store management methods planning and implementation
• Monitoring the routine business statistics and preparing standard reports for higher
management
• Develop and maintain a team concept to improve associate morale, communication, and
ultimately, working conditions.
• Manage the recruitment, development, training and counseling of all associates
• Ensure proper usage compliance and handling of all supplies
• Responsibilities include interviewing, hiring, and training associates; planning, assigning, and
directing work; appraising performance; rewarding and disciplining associates; addressing
complaints and resolving problems
Polling Place Administrator 2008 - 2010
Chicago Board of Election, Chicago, IL
• Checked the voting equipment on Election Eve to ensure the proper and complete equipment
had been delivered to the polling place
• Assisted the election judges with various aspects of the Election Day processes and procedures
including but not limited to setting up voting equipment, setting up voting booths, powering up
the voting equipment, etc.
• Troubleshoot equipment problems and make minor repairs, such as changing the paper tape
rolls
• Made available to make and receive calls between the polling place and Election Central in
case of procedural questions, equipment problems or serious malfunctions
• Monitored the procedure to consolidate vote totals from the two voting systems, and the
transmission of results to the central computer
• Assisted judges of election with completing polling place closing paperwork
• Remained at the polling place until all work was completed and judges of election were ready
to leave
• Served all precincts within a polling place
• Followed Board instructions to complete all required tasks
Foreign Language Lab Assistant 2007 - 2008
Northeastern Illinois University, Chicago, IL
• Instructed and supervised faculty, teaching assistants, and students in the use of language
laboratory facilities, audio-visual equipment, and software applications
• Developed language learning aids
• Coordinated acquisitions of laboratory hardware software; maintains records of materials and
equipment in a systematic manner
• Supervised the production of laboratory exercises, programs, examinations, and on location
recordings of lectures, meetings, classes, and seminars
• Assisted in the supervision of laboratory staff
• Assisted in the operation of laboratory equipment; assures that equipment is properly
maintained to facilitate maximum utilization
• Performed related work as required
Advocate Lutheran General Hospital May 2007 – Dec 2007
Dept. of Hematology/Oncology/Transplant, Park Ridge, IL
• Served as a Research Assistant working on patient case files and data capturing for CRFs.
• Contacting insurance companies to verify insurance coverage and approvals for transplant
• Updating charts for National Marrow Donor Program
• Reviewed different studies and treatment data
• Assisted with logistics for department meetings and specials events
• Served as liaison for new volunteers
LANGUAGE SKILLS:
• English (Read, Write & Speak)
• Urdu (Read, Write & Speak)
• Hindi (Read, Write & Speak)
Lubna Razi
8731 Camberbrook drive
Houston TX 77089
************@*****.***
REFERENCES
Express Employment Professionals
1701 John F Kennedy
Dubuque, Iowa 52002
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