Customer Service Sales Representative
Resume:
B r idgette Holmes
Houston, Tx 77014
Contact Number: 832-***-****
Br ***********@*****.***
Personal Objectives and Skills
Objectives: To bring a positive personality to the work atmosphere as well as consumers for
a reflection of quality and great service.
E xperience: 5yrs
General: Customer Service/Clerical
Skills: Type 40wpm, 5000kph, Outstanding Customer Service Skills and Collections
E xperience, Computer L i terate, Retail and Cash handling knowledge. Proficient in
M icrosoft Word, Excel, and others.
Recognitions: Certificates for excellent customer service.
Summer job (student employment in H igh School)
J un 2000 to Aug 2000 AUTOGAS SYSTEMS, INC.
Computer Programmer- Responsible for the
analytical testing and fault verification of
software programs. Record and document data
t hen forwards results to system engineers.
E ducation
School: L incoln, Port Arthur TX
H ighest Degree Level Attained: H igh School Grad or Equivalent
M ajor: Other
Degree(s) and Certifications: High School Degree
Work Experience
B urlington Coat Factory
Duration: 07/22/09 to 08/31/13
Position: Cashier
Duties/Responsibilities:
Accurately and efficiently r ing on registers and accurately maintain all cash and media at
t he registers. Maintain orderly appearance of register area, supplies stocked and solid
p roduct knowledge and all other aspects of customer service.
Asurion
D uration: 04/13/07 to 06/19/09
Position: Customer Service Representative
Duties/Responsibilities:
Responsible for handling customer service requests, primarily inbound telephone call, in a
p rompt, courteous, and efficient manner, ensuring that the needs of the customer are met,
service is rendered and the customer is kept appraised of the status of their request.
Victoria’s Secret
D uration: 11/02/06 to 04/01/07
Position: Sales Representative/Cashier
D uties/Responsibilities:
Assist customers in finding the correct cosmetic products, provide excellent customer
service, stock merchandise, and maintain visual standards established by management.
H &R Block
D uration: 09/11/06 to 03/29/07
Position: Tax Professional
D uties/Responsibilities:
Develop a long-term advice and guidance based relationship with the client. Provide day-to-
day tax advisory services, tax compliance services, and tax provision preparation and
review. Collect various forms of payment for tax services provided and count earnings at the
end of the day.
H &R Block
D uration: 06/15/05 to 09/11/06
Position: Customer Service Representative
D uties/Responsibilities:
M ake outbound calls in order to schedule clients; appointments for current tax returns
ensure there are no pending charges on clients account. Answer inbound calls as needed to
t ransfer clients to correct tax location or answer general information.
Service Zone
D uration: 10/3/01 to 5/25/05
Position: Computer Hardware Technician
D uties/Responsibilities:
H andled hi-volume inbound calls from PC customers detailing hardware system
p roblems, complaints or procedures. Satisfactory t roubleshoot to resolve problems or
d irect them to the appropriate department. Compiles and documents customer data into
company database.
Contact this candidate