Customer Service Supply Chain

Leonor Melgar

*** ***** ****** ****** *** Angeles, CA 90023 213-***-**** ******.******@*****.***

Operations Coordinator

Biliterate professional with a versatile skill set and 15 years of experience in operations and supply chain

management. Currently seeking a position where I may utilize my skills and education for further

professional development.

Key Skills

Microsoft Office Medical Terminology

Bilingual English/Spanish

Quickbooks Human Anatomy

Strong Customer Service

EDI CPT and HCPCS Coding

Shipping and Receiving

Oracle ICD 9/ICD 10 Coding

ADMINISTRATIVE

Collaborate MD Electronic Health Records

50 wpm, 65# ksps

Experience & Specialized Training

BEACHBODY LLC. (Health/Fitness Manufacturer) Los Angeles, CA

11/12 to 1/13

Operations Coordinator

Support the administrative needs of the SVP, supply chain and operations. Process

invoices for ops department.

Process, track and distribute employee orders. Process/track special requests and

trainer orders submitted by all departments. Coordinate new hire meet and greet

meetings, supplies and training. Manage product sample inventory kept in the

Operations Department and schedule room bookings for all Operations Department

meetings.

ALTERNA HOLDINGS, INC. (Leading Haircare Manufacturer) Los Angeles, CA

6/05 to 11/12

Operations Fulfillment Supervisor

Coordinate global logistics, prepare statistical reports, and expedite data entry at a

high level to support the Vice President of Operations. Prioritize proprietary

manufacturing, draft strategic plans and archive components and formulations.

Incorporate strategic planning and synchronize logistics of outgoing shipments to

ensure delivery. Adhere to GMP, SOP, and FDA standards and NAFTA regulations for

client satisfaction.

United Parcel Service - Supply Chain Solutions Los Angeles, CA

11/02 to 1/05

Operations Supervisor

Development of new employees through training, schedule development, weekly payroll

validation, and task evaluation. Instruct the team on excellent customer service provisions,

maintaining a high volume of communication, and the comprehensive processing of customer

orders.

DE OCA MOTORS (Passenger Transportation Service) South

Gate, CA

8/92 to 12/02

Operations Assistant

Coordinate and dispatch a fleet of 10 drivers, including vehicle organization, location

verification, status checks and destination confirmations. Simultaneously balanced day to day

expenditures against the business budgets.

Education

Everest College Alhambra, CA

Medical Insurance Billing & Coding Diploma Expected: April 2014

Roosevelt Adult School Los Angeles, CA

General Education Development Certificate Received

References Available Upon Request

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