Customer Service Representative

Jeffrey E. Wilder Jr.

**** *. ***** ****. #**** Las Vegas, NV 89103

(H) 702-***-**** (C) 702-***-**** E-Mail ***********@*****.***

PROVEN METHODOLOGY:

• Ensure customer service and satisfaction is afforded highest attention and priority

• Results-oriented candidate, employing strong organization and multi-tasking abilities.

• Outstanding Hands-on experience providing top quality assistance to fast-paced offices.

• Communicate proactively with coworkers, superiors, vendors, customers and the general public.

• Strong technical knowhow and ability utilizing advanced on-line systems and multi-tracking facilities.

• Ability to work alone, with call center and/or with a team. Self-starter, ability to take initiative.

• Sound working knowledge of MS Word, Excel, PowerPoint; Windows, Internet, Email

DEMONSTRATED QUALIFICATIONS:

* Dynamically and successfully interact with clients, customers, supervisors, peers and other individuals

while providing the highest level of customer service and professionalism.

* Hard working, creative and energetic individual with excellent written and verbal communication skills

and an ability to take initiative. Proven team player with customer focus and the ability to identify and

acquire new tasks.

* Strong interpersonal skills. Able to function as a productive team member, lead a team, or accomplish

tasks without supervision. Ability to inspire, motivate, instruct, lead and guide others efficiently. Mission

oriented.

* Demonstrated ability to promote and maintain excellent client relations by managing a prompt and

accurate response, positive telephone and service techniques.

* Skilled in developing strong rapport with customers providing value through individual support,

recommendations and correcting problems.

* Excellent qualifications in strategic planning with comprehensive knowledge of company policies and

procedures, organizational development, team building and project execution.

* Proven ability to meet and exceed performance goals and optimize existing revenue streams. Superior

problem solver focused on time management and customer service to consistently exceed organization set

objectives.

* Strong background in computer technology, in-depth working knowledge of computer environments

including on-line systems and databases. Excellent analysis skills.

* Solid track record based on professionalism, tenacity, thoroughness and dedication.

Experience:

October '12 to December '13

Netflix/ Telus International

Las Vegas, NV

Customer Service Representative

Serve as a primary representative of the Chat On-Line Live Person Help Desk Department.

Provide administrative and customer support to customers, staff and managers.

Efficiently respond to internal and external customer requests via chat and email.

Perform core troubleshooting on software system problems and network connections, delivering accurate

and concise solutions.

Retain in-depth product knowledge, following the required articles for the problems provided.

Promote and maintain excellent client relations by managing a positive, prompt and accurate response.

Effectively use all computer systems and tools to ensure consistency and adherence to processes and

procedures.

October ’04 to September '12

Creel Printing Co.

Las Vegas, NV

Assistant Supervisor/ Lead Driver and Warehouse Clerk

Responsible for the timely shipments of various printed materials to or for clients worldwide.

Delivered products and printed materials to local locations via company Trucks or Vans.

Provided supervision and training to new employees.

Also scheduled LTL trucks for pick-up and delivery to clients locally and nationally.

Created and filed Bills of Ladings.

Resolved shipment issues and re-routing of trucks.

April ’03 to August ‘04

Frito-Lay Inc.

North Las Vegas, NV

Order Picker/ Truck Loader

Picked various Frito-Lay products for retail store deliveries

In charge of daily inventory for entire plant.

Loaded trucks for local store deliveries.

August ’02 to April ‘03

Citibank

Las Vegas, NV

CitiCard Customer Service Representative

Serviced Customers over telephone with various issues.

Upselling of other products offered by company.

Resolving complex customer issues.

January ’99 to August ‘02

AAA Insurance

Elk Grove, CA

Insurance Service Specialist II

General Underwriting of Auto insurance policies.

Monitored calls for Quality Assurance.

Trained new Employees

Education

August ’95 to June ‘97

L.A. Valley College

Valley Village, CA

Associates of Arts

Administration Of Justice/ Pre-Law - Major

Business Management- Minor

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