Customer Service Engineer

Miad Ayanle F

*** *. ******** ******

Baltimore, MD 21201

443-***-****

*******@*******.***

Objective:

Entry-level position in computer networking /Database/Hardware/Web

design/Program

Education:

B.S. in Applied Information Technology

University of Baltimore, MD Graduated: December 15, 2008

Currently halfway through Applied Information Technology Graduate

Program at Towson University (seeking Master's Degree in Network security

Analyst)

Completed two semesters of (CCNA) Cisco Certification Network

Administration

Training heavily in router configuration, Subnetting/Supernetting and

Classless or Classful addressing. Completed one semester of MCSE

Microsoft

Certified Systems Engineer for certification test but I did not take

the test yet.

Network Courses: Computer Hardware:

Information Insurance Fitted

motherboard/system board

Network Administrator Cisco sys. Routers

Configuration

UNIX Administrator Configured boot

sequence

TCP/IP (DNS, DHCP and Fitted hard drive,

floppy drive, DVD drive

Active Directory) Fitted NIC,

video card, and memory sticks

Constructed routing tables Fitted central

processing unit (CPU)

and next hop model of internet work- Fitted wireless

component including routers.

Database:

Programming:

SQL V.B.NET I

Normalizations Advanced

V.B.NET II

Denormalizations Advanced Object

Oriented (Java)

Tables Advanced

web design, ruby on rails, PHP

Relational databases ASP.NET

Completed Business Courses:

Macro and Micro Economics

Accounting I and II

Business Management

Project Management- for corporate communication; in this project I

designed a

business of my own with all the business tools and market niches

employed.

Employment:

Tony's BP, January 2001 to September 2005 and May 2007 to Feb 2011

. I have 5- 7 years of part time and full time sales /customer service

experience

. Cash acceptance

. Daily inventory record

. Shift change

. Price change and order management

. Deliveries, receiving and paid out record

Lab Assistant, University of Baltimore, September 2005 to May 2007

. Replaced Network card and video cards

. Assisted students in assembling personal computers

. Installed windows operating system and UNIX system

. Installed Microsoft office through domain shared folders.

Security Experience,

. 3 years of security / protection experience

. 4 years office clerk experience

. 3 years of Managerial experience (OPS Manager)

Language Skills: English, French, Somali, Ethiopian, and some Arabic

*References available upon request

Contact this candidate