Project Manager Support

Mark Graham

**** ******** *****, *** ** Tonawanda, NY 14150

Home 716-***-**** *********@*****.***

Network Engineer Network Administrator System Analyst Graphic /

Web Designer

Technician Technology Consultant Web Marketing Specialist

A results driven IT professional with extensive experience in engineering,

administrating, and support of information systems. In depth expertise in

the implementation, analysis, optimization, troubleshooting, and

documenting LAN/WAN topographies. Proven ability to lead, and motivate

project teams to ensure success.

Technical Experience

Systems Windows 8, Windows 7, Windows Vista, XP, 2000, NT 4.0, 3.51,

3.5, 3.11, 3.1, Windows Data Center 2003, SBS, Windows Server

Enterprise, 2008, 2008R2, 2003, Advance Server 2000, 2000,

BackOffice, NT 4.0 Solaris, Novell, Linux (Suse, Redhat,

Ubuntu, Kubuntu), Project Server, Sharepoint 2005, 2010,

Exchange 2010, 2007, 2005, Hyper-V, VMware, SQL Server 2008 R2,

2005, Infor Enspire, Aurora, Microsoft Dynamics,

Hardware Servers, Laptops, Netbooks, Ipads, Iphones, Smartphones,

Routers, Switches, Hubs, PBX Switches, NAS, RAID,

Notebooks, PDAs, Mainframes, Tablets

Software Adobe Photoshop, Adobe Image Ready, Adobe Illustrator, Quark

Express, Corel Draw, Extensis Tools, Microsoft Office - 2013,

WordPerfect Office Suite, Open Office, Dreamweaver, Flash, MSDN

Software, Solomon, Quickbooks Pro, WinVet, EDI, Visio Pro,

Project Pro

Programming VBasic, C++, COBOL, RPG, FORTRAN IV, SQL, BASIC, VB,

Javascript, Java, Perl

Networking TCP/IP Sec, IPX/SPX, DNS, AD, GPO, LDAP, DHCP, Hosts, SNMP,

SMTP, VPN, FTP, WINS

Professional Experience

PCI, Inc. Williamsville, NY October 2013

- February 2013

Contracted to provide Senior Systems Engineering support to multi-client

environment. Hands on working with troubleshooting AIX mainframe issues

with CA back, Windows Servers, VDI/VPC with VMware, Citrix Xen

Server/Center, Instituted a new system state backup system because disk

space on Windows 2008 R2 and Windows 2003 R2, Windows 2003, Windows 2000,

and new SEP Environment with specialization to exclusions across multiple

topologies regarding SEP 12. Clients support for Fidelis Care, Fiserv,

Media Plus, Roberts Gordon, Healthworks, HealtheNet, and Independent

Health. Client Support was Citrix Desktop, XenApp, IPad, Macbook, HP/Dell

Laptop & Desktop direct support.

Day to day functions include network analysis, protocol modifications, P2V

Conversions Hyper-V, VMware and Citrix, Firewall management, SEPM

deployment and managing. Visio network diagraming, project management, and

OS migrating.

EarthLink Amherst, NY Mar

2013 - October 2013

Recruited to provide Help Desk / Analyst support to multivendor

environment. Hands on working with troubleshooting AIX mainframe, Windows

Servers, VDI/VPC with VMware, Telco Vendor interactions for trouble

shooting Cisco routers, firewalls, Application support for Microsoft

Office, Windows XP, iOS environments that included VPN support (though it

was only in beta testing still during my tenure) iOS support was not just

limited to Ipads and Iphones, support was for Mac's as well, and helpdesk

support for M&T Bank Enterprise wide. Advised HR that this was an

intermittent career choice and advised them I would pro-actively pursue

looking for gainful employment with a company that would embrace me and my

abilities.

Typical support extended to Cisco routers, Switches, IP phones, Windows

Server 2003, Windows Server 2008 R2, Windows XP, Windows 7, Netminder,

Siteminder, Blackspider, AIX, AVX, Terminal Emulators, VPN, RSA, Service

Manager, Citrix, Fiserve, multiple other applications, extensive Microsoft

Office support for Excel, and Outlook. Nortel Northstar phones, PBX.

Typically in the top 5 call answerers daily. Average talk time to resolve

issues set the record one day 61 call average talk time was 2:22 to resolve

issues. Continuously praised by people on far end in resolving issue

efficiently and correctly. Provided assistance in providing new templates

for other analysts to follow to help improve the efficiency of calls

handled.

Berenson Buffalo, NY Mar

2012 - Oct 2012

Recruited to assist with ERP system that had functional issues with custom

EDI applications. The EDI application was a custom application to take

transactions from web and specialized form orders from several EDI VANs.

This issue initially was believed to be the Infor Enspire ERP, when the

issue I resolved was actually the EDI custom application itself along with

the Web Server platform it was running on. After mapping the transactions

utilizing Lansa's Composer I had all the information necessary to

investigate the trouble spot issues and devise a plan of action to correct

the issues with the custom EDI application. Transferred the transaction

platform data to a SFTP platform. Troubleshooted EDI format issues with

vendors such as Baer, Amerock, Lowe's, and a variety of others utilizing

Virtual testing on Hyper-V and VMware servers. All EDI information was AS2

and XML based. Set new procedures in place to import and extract

information into the ERP system. Old servers were running a mixture of

Windows 2003 / Windows 2008 R2 schemas and had issues with Active

Directory. Implemented new client / server OS integration with Windows

2008 R2 and Windows 7 Pro 64. Support was setup for access via Ipads and

Iphones with custom apps, and purchased apps. Accomplished several changes

to application needs to meet the new architectures. Implemented a more

robust disaster recovery system and plan. Redesigned all communications

equipment off of old T1 trunk and implemented VOIP / Unified Communications

gateway with Microsoft Lync.

Active Directory rebuild and migration from Windows Server 20003 to Windows

Server 2008 R2, Cisco 2991 router, Cisco Pixie 331, VPN, Sonic Firewall,

Barracuda Spam Filter, Barracuda Mail Archiver, Windows SQL Server 2005,

Microsoft Exchange Server 2010 Onsite, Microsoft Office 2010. Customized

Applications. Infor Enspire ERP version upgrades. Dell / HP Servers, Asus

EEE Tablets, Dell Laptops, Macintosh Computers, HP / Dell Workstations,

Windows XP, Windows Vista, Windows 7. Extensive Adobe Applications,

Acrobat Pro 8, 9, X, Adobe Creative Suite CS2 and CS5, Outlook

customization. Windows IIS Server configuration and development.

Sharepoint 2010 development with VB scripting. Server and Network

Adminstration. DPM management and DRM methodologies updated and corrected

to reflect network changes and demands. Outlook Business Contact Manager

2007, 2010 to Microsoft Dynamics CRM (onsite) Project Lead / Manager /

Developer.

Eastman Machine Company Buffalo, NY Oct

2010 - Jan 2012

Recruited to rebuild entire company infrastructure from ground up. AS/400

S30 and Windows 2003/2008 environment. Implemented new client / server

OS's and built connectivity to existing ERP (AS/400) ODBC and network

connectivity. Initially VMware servers ESX 4.1 U1 were in the middle of

consolidation into a VSphere environment. Budget constraints restricted

the move within the company and was asked to a better solution for the data

management of the AS/400 S30 data with vStorage which was problematic.

Maintained 65 VMware workstations on ESXi 4.3. Restructured Hyper V servers

to run redundant services and servers from one platform and the migrations

of the VMware servers to the new Windows environment. Evaluated Dell's

Equallogic SAN solution and recommended it, yet again the budget

constraints would not allow this at the time. Redesigned and solidified

backup procedures from tape to disk from AS/400. Implemented a more robust

email archiving system and integrated it with Exchange 2007 VR5.

Implemented multiple subsystems such as Sharepoint, Solidworks, and other

services to provide faster more reliable service in the manufacturing

process within the company. Redesigned existing cable topography from Cat

3/5 to Cat 6 with a new fiber backbone between the plant. Removed the

Nortel Meridian phone system and replaced it with a Vertical Wave.

Implemented a new helpdesk feature and created a new portal system using

Sharepoint called myEastman, with remote and VPN access.

Nortel Telcom PBX to Wave IP MBX migration Project manager. Nortel Phone

system administration. Network Administration, Project Manager for

rewiring building from existing Cat 3 - 5 /53 to Cat 6. Switch upgrading

from 10/100 to 10/100/1000 VLAN with WiFi integration and support. DRP

with Microsoft SCCM 2005/2007 and DRM 2010 servicing. Domain Migration and

Project Management to Windows 2008 R2. Microsoft Windows Storage 2003 SAN

development and migration to Windows Storage Server 2008 R2. Sharepoint

Deployment and Farm integration for multiple sites both US and China. C++

software development for new cutting tool needs and Project manager for

integration in new automated cutting tables. Telephone support for Verizon

Android, iPhone, and Windows phones. Removal of Blackberry Enterprise

Server and services as I removed the Blackberry phones from the

environment.

Server migration and integration to and from VMware to Hyper V. Camera

surveillance system project lead and installation with access to and from

phones, workstation area for executives. Workstation migration Project

Lead / Manager from Windows XP 32 to Windows 7 Pro 64. CRM Project Lead /

Manager for Migration of Access CRM to Microsoft Dynamics CRM.

White box Computers, Dell Optiplex, Dell Various model Latops, HP Laptops,

Ipads 1, 2, Dell Servers, Toshiba MFP copiers, Xerox Phaser Printers, HP

Printers, Dell Printers, Tape to HDD Backup solutions. Media technology

development. Windows Sharepoint, SQL Server, CRM, and Office development.

Worldwide Travel Staffing Tonawanda, NY June

2008 - Oct 2010

Recruited to restructure existing technology and help repair CRM system.

Implemented and deployed SBS 2003 (not R2 even) to SBS 2008, migrated

Access CRM to SQL with programmable Frontrange Goldmine, exceeded JACHO

certification requirements, redesigned ColdFusion website to ASP Dot Net

Nuke. Implemented Sharepoint for document farming and CRM JACHO

integration. Support for Ipad and Iphones during this as well as Portal

Administration for Macs.

Canadian FX Eden Mills, ON 1998-

2008

Self-owned company that provides technology support to over 1250+

clients/companies in Alberta, Ontario, Quebec, Nova Scotia, and in the

United States. Canadian FX provided a wide range of technology and

services to medium and small companies and clients to ensure they can

compete in today's ever changing markets.

Owner

Analyze and design custom hardware and software solutions for various

company needs, from small server network topographies, to 150+ client /

server networks for a large Veterinarian organization, each solution was

provided with 24/7 365 technical support. Optimized client needs from both

LAN and client workstation implementations using optimization reports,

configuration utilities, service updates, and log reports. Provided

hardware support as well as software support for each individual client's

needs and office solutions. Implemented cost effective solutions for data

backups from tape storage systems, DVD backups, RAID systems, to NAS

solutions. Client Support was Dell, HP, Asus, Toshiba, Sony and Macbook

laptops and a variety of white box and name brand desktops.

Education

Bachelors of Science in Physics: University of Wisconsin - Madison

May 1991 GPA 3.85

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