Customer Service Sales

Location:

Posted:

April 12, 2014

Rachel M. Manista

*.*******@*****.***

Professional Goal:

To provide outstanding customer service for a reputable company with strong business standards.

Education:

09/2010-05/2011 Rose State College

08/2006-05/2010 Piedmont High School

Experience:

Goodwill 12/2013-03/2014 Clerk / Processor

440-***-**** 23100 Lorain Rd, North Olmsted, Oh 44070

Floor and product management for retail outlet. Customer service, tagging, sorting, display design,

price research. Phone and internet processing.

Crossmark 07/2013 Retail Display Representative

806-***-**** Wal-mart 1501 Interstate 27 Frontage Rd. Plainview, TX 79072

Display design and construction, restocking, display repair. Interacts and schedules construction and

duties with store management, audits store stock.

McCoy’s Building Supply 03/2013-07/2013 Cashier

806-***-**** 4605 Olton Rd Plainview, TX 79072

General cashier and stock assistant. Conducted customer service, basic cashier duties, sales and returns.

JC Penny Co. 01/2013-02/2013 Cashier

405-***-**** 2501 W. Memorial Rd. Oklahoma City, OK 73134

General cashier and stock assistant. Conducted customer service, basic cashier duties, sales and returns

in several departments. Also arranged incoming stock and transferred unsold merchandise to bargain

areas. Coded, and tagged items and matched new prices to computer records.

Better Business Bureau 06/2010-12/2012 Information Specialist

405-***-**** 17 S. Dewey St. Oklahoma City, OK 73102

Information Specialist. Handled incoming calls, processed and negotiated complaint settlements. Basic

data entry, word processing, e-mail communications. Trained in BBB processes, phone routing, dispute

resolution. Responsible for non-member complaints from receipt to closure. Trained in convoluted BBB

complaint-handling procedures, customer service programs, report interpretation and personal analysis.

References

Jeanne Cilente Branch Manager, Cuyahoga County Library System/Mentor

14600 State Road / North Royalton, OH 44133-5120 440-***-**** ********@***************.***

Sandy A. Prebil, Esq. BBB Trainer/Supervisor (Retired)

141 E. 272nd St. Euclid, OH 44132 216-***-**** ************@*********.***

Kathy Stringer McCoy’s Store Administrator

4605 Olton Rd Plainview, TX 79072 806-***-****

Sherry Witkiewicz Mentor

726 Southridge Ave. Sagamore Hills, OH 44067 330-***-**** *******@*****.***