Customer Service Manager

Q'Juanna Gray

**** ***** **. #**** - *******, TX 77081

**.*****@*****.*** - 832-***-****

WORK EXPERIENCE

CSR

Harris County Toll Road Authority - Houston, TX September 2012 to July 2013

Applied strong communication and negotiation skills. Handles confidential financial and personal information

appropriately. Possessed strong problem solving skills. Researching information, creating documents and

spreadsheets and accessing the Internet and e-mail. Tactfully handle stressful and difficult situations, making

sure any issues the customer may have should be resolved after speaking with this me. Processed payments

Driver/ Retail Parts Pro

Advance Auto Parts - Houston, TX May 2011 to June 2012

Provided a timely delivery to insure customer satisfaction. Consistently provided professional, courteous and

prompt customer service to both retail and commercial customers. Completed the marking and storing of parts

in stockroom and assist in inventory and the appearance of Parts Department. Utilized a strong knowledge of

automotive systems to make recommendations to customers to gain their confidence and business. Performs

other assigned store duties that include, but are not limited to cleaning, sales, customer service, and cashiering.

Teacher/Cook

KinderCare Learning Center - Houston, TX September 2008 to May 2009

Provided an organized, safe, and stimulating environment for young children/CPR and First Aid certified.

Maintaining appropriate records of attendance and activities; excellent ability to provide basic nutrition and

hygiene services for infants and young children. Assist with the indoor and outdoor supervision of the children.

Assistant Manager

Uncle Bob's Self Storage - Houston, TX December 2006 to January 2008

Supervised product inventory; verify quantity and quality of product received. Interface directly with customers

to provide assistance; Manage front cashiers in areas. Lease/ Rented Uncle Bob's Storage units and truck.

Customer Service/ Appointment Setter

Centralized Showing Services - Houston, TX January 2005 to May 2006

Managed scheduled appointments for showing of home seller. Scheduled appointments for Real Estate Agents.

EDUCATION

Pharmacy - University of Houston - Houston, TX January 2003

Willowridge High School - Houston, TX June 2002

ADDITIONAL INFORMATION

Key Skills: Windows /Macintosh, MSWord, Excel, PowerPoint, Access, Publisher, Data Entry and 10-Key;

Computerized Cashiering and Bar Code Scanning; various educational software titles; Fax machine. Accurate,

efficient, and detail-oriented.

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