Engineer Technical Support

Resume R - ** / ***, *th Floor,

Model Town – *rd, Delhi-110009. (India)

Mobile- +91-0-9911209286

e-mail – ************.***@*****.***,

************.***@*****.***,

****************@*****.***

MOHIT KRISHAN

Career Objective: To integrate the professional qualification, skills and work experience in

information technology with my personal interest and drive in the emerging concepts of information

technology for a challenging and enriching journey ultimately leading t o the value addition to the

organizational goals and creating a niche for organization and myself.

Professional Experience

Presently working as a “Technical Support Engineer/ Desktop Engineer” for WNS

I.

Global Services Pvt. Ltd., DLF Cyber City, Gurgaon from May, 2012 to till date and

principal appointment with Comnet Solutions Pvt. Ltd..

Job Profile:

1. Providing end-user technical support 24x7 environments to Citrix based core business

processes comprising travel, health, banking, finance and vertical knowledge services.

2. Managing and configuring MS-Outlook using Exchange Server, handling message

related queries and web access to the users.

3. Managing Virus Scan Enterprise & make it sure that all no des have the updated

definitions from the ePO Server.

4. Installing,configuring and troubleshoot Travel based apps like – Amadeus Vista,

Sabre & Xcalibre and Voice based apps as Nice Screen Agent and Avaya CMS

Supervisor/ Avaya agent.

5. Installing, configure and troubleshoot Cisco IP Phones, Avaya IP Phones.

6. Responsible for user’s data backup & recovery.

Worked in Establishment Branch – IV, New Administrative Block, University of Delhi

II.

as a “Junior Assistant” from Oct, 2011 to April, 2012.

Establishment Branch Deals: in Recruitment both Teaching & Non-Teaching

(advertising, verification of application forms, preparation of summaries and helping

in conducting the interviews etc.)

Worked as a “Network/ System Engineer” with Central Science Library,

III.

University of Delhi, from September 2005 – Oct, 2011.

Job Profile:

Maintaining the network of 120+ Nodes & three Windows 2003 R2 Servers in a

team.

Major Responsibilities:

Overall Responsibility for Hardware/ Software Installation, Network Administration,

Hardware / Software Maintenance (Desktops & Servers), troubleshoots over the

network.

Configure Windows Active Directory (med. Size / Domain Based – 120+ Nodes for

3700+ Active users).

Maintain AD Infrastructure in server 2k3 for 3700+ Active users.

Skills Sets

IT - Certifications

I. Microsoft Certified IT Professional (MCITP – SR9202154) 70-640, 70-642, 70-643, 70-647, 70-680)

II. Microsoft Certified Exchange Server 2010 (SR9202154 ) (70-662).

III. Cisco Certified Network Associate (CCNA) from IIHT, Delhi.

Professional Qualifications

I. Masters of Computer Application (M.C.A-LE) from Punjab Technical University. ( Mar. 2010).

II. DOEACC ‘A’ Level from DOEACC Society, Delhi. (2009).

III. Diploma in J2EE from Career Mines, Delhi. (Three Months)

Microsoft Technologies

Installing and configuring windows XP, VISTA, 7, 8, Windows Server 2k3 & 2k8 -r2.

Configuring & managing MS-Outlook and Outlook Express.

Configuring & managing Local & Network Printer.

Managing Disk management using different Raid Levels in windows 2k3 & 2k8 -r2.

Managing user, computer & groups in windows 2k3& 2k8 -r2.

Managing and Implementing Disaster Recovery in both server 2k3 & 2k8 -r2.

Planning & Implementing an Active Directory Infrastructure in server 2k3 & 2k8 -r2.

Install, manage and configure DNS & DHCP server in win server 2k3 & 2k8 -r2.

Configuring & Maintaining Routing, VPN Connection, NAT and IIS in 2k3 and 2k8 -r2.

Windows Deployment Service (WDS) & Remote Installation Service (RIS).

CISCO Technologies

Detailed knowledge of OSI Model and its layers.

Well knowledge of design IP sub netting and VLSM.

Well knowledge of TCP/IP concept.

Basic configuration of router 1700, 2500,2600,2800,3600.

Having knowledge of RIP, EIGRP, IGRP, OSPF, BGP routing protocols.

Implementation of Access Control lists (ACL’s) for network security.

Implementation of NAT (Static & Dynamic) and PPP Authentication.

Implemented VLAN, Vlan Trunking, and Inter-Vlan & VTP on 2950 series switch.

Backup and Restoration of Router & Switch via TFTP & XMODEM.

Password Breaking of Router & switch.

Configuring Telnet on Router & Switch.

Software Skills

Platforms

Windows Server 2008-R2/ 2003-R2 /2003/ 2000 Windows 8/7/XP, 98.

Front Ends

VB 6.0, C, JAVA, ASP.

Back Ends

Ms-Access, Ms-SQL Server 2000, Oracle 8

Hardware Skills

Assembling, Maintenance, Troubleshooting and Other Hardware Solutions.

Academic Qualifications

Passed Bachelor of Arts from Delhi University, 2007.

I.

Personal Details

Father’s Name : Late. Sh. Gopal Krishan

14th June, 1986

Date of Birth :

Nationality : Indian

Passport No. : K8844772

Marital Status : Single

Linguistic : English and Hindi.

Hobbies : Internet surfing, Watching action films.

(MOHIT KRISHAN)

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