Customer Service Administrative Assistant

Talishia S. Barnes

Professional Customer Services Rep

**** ******** ** #* - ******, NC 27893

**************@*****.*** - 252-***-****

To obtain a challenging, rewarding position in the field of Administration/Customer Service which will utilize

my technical and managerial skills as well as offer an opportunity for growth and development.

WORK EXPERIENCE

CNA/Caregiver

Philips Home Healthcare - Wilson, NC - 2012 to Present

Assist patients with personal care needs such as bathing, elimination needs, transferring, dressing /

undressing, and ambulation together with any household task (e.g., making bed, changing linens, laundry, light

housekeeping, etc.) essential to the patient’s health in accordance with the patient’s individualized care plan.

Document services provided in an accurate and timely manner in accordance with agency policy and personal

care plan. Maintain patient confidentiality at all times.

Professional Customer Services Rep

West Corporation - Rocky Mount, NC - August 2010 to July 2011

Medical Devices and Supplies

Responsible for receiving and processing incoming phone calls for dedicated clients in accordance with

policies, procedures, quality standards, and federal laws and regulations.

Answer Billing and Technical calls for Comcast Cable Company

Answer Billing, Locate Med for pricing, Contact MD, for to renew or change Rx for Prescriptions Solutions

Data Entry Specialist

Dex Knows. com - Cary, NC - October 2007 to October 2008

Advantage Staffing Cary, NC

Staffing/Employment Agencies

Act as a temporary employee on-site for R.H. Donnelley, handling multiple tasks such as:

• Assist with keying content collection for DexKnows.com

• Proficient with RH Donnelley system ACRM to look up products and items

• Conduct searches that alleviate errors and investigate issues that may arise.

• Responsible for B2B internet products.

• Keying content, profiles, sorting, and gathering research.

• Organize SEM content collection into Order Intercept (OID).

• Displays strong keying skills to meet weekly deadlines.

Assistant

Strickland Funeral Home - Temple Hills, MD - May 2000 to September 2007

United States Security Associates Falls Church

Government and Military

• Protect and secure the safety of employees, property and information from accidental/natural disasters from

any criminal activity

• Monitor all electronic security equipment, including C.C.T.V, fire/burglar and access control system

• Inspect equipment and machinery for irregularities and report such irregularities such as fire hazards, leaking

water pipes, and security doors left unlocked

• Prepare incident and security reports and record data such as property damage, unusual occurrence's and

malfunctioning of any and all equipment for use by supervisory staff

Substitute Teacher

Board of Education - Upper Marlboro, MD - October 2006 to June 2007

• Primarily responsible for 2nd - 12th graders in subjects Science, Math and English

• Teach students with interactive discussions, hands-on learning and practical application of academic

concepts

• Create and execute activities that develop and enhance cognitive ability such as problem-solving, conflict

resolution, organization and creative thinking

Funeral Director Assistant

Strickland Funeral Home - Temple Hills, MD - March 2003 to November 2005

• Work with bereaved family to plan funeral service, select casket, vault, etc. and handle all administrative

duties needed like completing death certificate, burial permit and obituary notices

• Prepare body for viewing, including applying cosmetics, dressing the body and fixing the hair

• Direct the memorial service to ensure Strickland Funeral Home maintained a professional and caring

environment

Admin Security Tech

Sec Tec - Washington, DC - October 2003 to May 2005

• Prepare credentials, government badges for Engraving and Printing Agency Personnel and Contractor

employees

• Responsible for opening and closing secured areas

• Recode Security locks, make code cut keys, manually/electronically fingerprint personnel and perform other

duties as assigned

Administrative Assistant

Strickland Funeral Home - Temple Hills, MD - March 2003 to September 2003

• Manage, organize, schedule and maintain information for Hoffman/Army Agency workers

• Utilize Administrative skills to create spreadsheets, compose emails, manage databases, maintain filing

system (paper and electronic), create documents and handle executive staff's traveling arrangements

Subitute Teacher

Board of Education - Upper Marlboro, MD - March 2002 to March 2003

Primarily responsible for 2nd - 12th graders in subjects Science, Math and English

• Teach students with interactive discussions, hands-on learning and practical application of academic

concepts

• Create and execute activities that develop and enhance cognitive ability such as problem-solving, conflict

resolution, organization and creative thinking

Security Specialist/Team Leader

Triumph Technologies, Inc - Arlington, VA - October 1997 to March 2002

• Support the Central Monitoring Station and Visitor Control Desk for the Defense Information Systems Agency

(D.I.S.A.) as a secondary supervisor when primary site manager was unavailable

• Provide detailed records of all distributed access to secured facility

• Verify identity of authorized personnel and visitors seeking access to building

• Plan and coordinate meetings to address security incidents and ensure that D.I.S.A has been informed of

all security procedures

EDUCATION

Cosmetology

Hair Academy - New Carrollton, MD

2009 to 2010

Oxon Hill High School - Oxon Hill, MD

August 1992 to May 1996

ADDITIONAL INFORMATION

SKILLS

MS Word Expert

MS Excel Expert

Power Point Expert

Adobe reader Intermediate

Norton Anit-Virus Expert

Novell Intermediate

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