Customer Service Administrative Assistant
Resume:
Gwendolyn Fernandez
Houston, TX 77049
Email:*********.*************@*****.***
OBJECTIVE: To obtain a position with a progressive organization that offers continuous challenges and growth
opportunities based upon performance and productivity.
SKILLS AND QUALIFICATIONS
Microsoft Office, Access, Word, Excel, PowerPoint and Outlook.
Bilingual Speaking; Fluency in English and Spanish
Excellent communication and interpersonal skills.
Able to meet and exceed goals with minimal supervision.
Strong motivation for advancement in career fast learning and problem solver
EDUCATION
Hillsborough Community College Tampa, FL.
College of Coastal Georgia Brunswick, GA.
EXPERIENCE
Harris County Toll Road Authority 10/2013-12/2013
Customer Service Rep (temp assignment)
Assisted customers with violations
Assisted with opening customer’s accounts
Directed customer’s to an EZ tag store
Reliant Energy 9/2012-10/2013
Customer Service (temp assignment)
Assisted customer with electricity bill
Provided assistance with low income customers
Helped customers understand how their lifestyles can impact their high bills.
Interactive Response Technologies 4/2012-9/2012
Roadside Agent (division closed)
Assisted stranded customers with roadside help
Provided GPS and map routes for lost customers
Helped customers understand about coverage and payments
Answered inbound calls and entered information into computer
Subways 7/2010-11/2011
Cashier/Customer service (moved to Texas)
Opened store for business day
Prepared food for the day
Assisted customer with preparation and payment of sandwich
Threw out trash periodically throughout the day
Sobro 3/2010-7/2010
Administrative Assistant/ Internship (quarterly internship)
Answered, screened, and forwarded calls to desired parties
Prepared agendas and made arrangements for committee, board, and other meetings.
Opened, sorted, and distributed incoming correspondence, including faxes and email.
Performed general office duties such as ordering supplies, maintaining records management
REFERENCES: Available Upon Request.
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