Customer Service Manager

Location:

Posted:

April 11, 2014

CARIS L. REED

Houston, Texas 77044

***********@*****.***

Professional Profile

Over twelve years of excellent supervisor and customer service skills, in an fast paced

environment with a proven track record of teambuilding of twelve staff .Ability to utilize

great verbal and written communication skills, teachable, detail oriented, ability to multi-

task and able to strengthened organization’s interpersonal relationships with customers

Professional Highlights

SMS_Senior Area Manager

• Performed presentations offered by SMS; positive attitude in all environments

• Consulted with businesses owners to determine the business needs

• Offered the sale of a1-3 day “Business Analysis”

TXU Energy

• Excellent customer service, met and answered questions for customers

• Daily paperwork to complete shift, cut and mapped routes for team, copied forms.

• Placed and called in orders for new TXU customers

• Informed customers of their rights regarding their service, as TXU energy customers

One Life 24-7

• Handled Inbound and outbound phone calls in an office environment

• Scheduled interviews with perspective employee’s

• Documented orders for nutrition products and sales

• Filed paperwork, managed 3-5people team, greeted guest

Angel’s Faith Child Development Center Inc.

• Director of comp. conferred with parents regarding facility activities, policies and enrollment

• Determined eligibility for families to compile information on the development of the child

• Trained teaching staff, scheduled work hours, maintained confidentially on file

• Complied with state licensing requirements

Employment History

SMS Buffalo Grove, IL 04/23/2012-09/06/2012

TXU Energy Houston, Texas 11/10/2011-04/15/2012

One Life24/7 Houston, Texas 05/30/2011-11/05/2012

Angels’ Faith C.D.C Inc. Austin, Texas 02/04/2002-05/15/2011

Education

• Bachelor Degree/Human & Family Service 7/19/2011-Present

• Austin Comm. College/Certificates 5/10/2005-5/30/2008-Austin,TX