Engineer Information Technology

Ariel Munoz

Buffalo, NY

**********@*****.*** - 716-***-****

To obtain a position in Information Technology and in the Telecom Industry that will encompass networking,

administration, help desk, IT Support, hardware and Software troubleshooting, Provisioning IP systems and

customer support.

APPLIED TECHNICAL SKILLS

Bilingual Spanish & English.

WORK EXPERIENCE

IT Support Technician

Peaksystems Inc - New York, NY - December 2013 to Present

Configuring

• Deployment

• OS Migration

Broadconnect Telecom IT Engineer

Commerce Dr - Amherst, NY - August 2012 to April 2013

Network Troubleshoot (WAN, LAN and VPN)

• IT support on Telecommunication Systems. (Hosted and No-Hosted Solution)

• Provision IP Phones, Deployment and Troubleshoot Connecttivity of (Cisco, Avaya, Polycom, Shortell and

others)

• Configuring Groups, Users, Call Centers, Auto-Attendance, Calls Forward to Cellphones and Emails

• Network troubleshoot from Cisco 1841 to 9148 Serie

Line Worker

Mc Gard - Buffalo, NY - April 2012 to August 2012

Racking and pulling nuts.

Production Worker

CPL Niagara - Buffalo, NY - September 2011 to November 2011

Assembly, Production and Packaging.

• Shipping and Receiving

EDUCATION

Associate in Information Technology

ITT Technical Institute - Getzville, NY

June 2012

ADDITIONAL INFORMATION

Operating Systems:

• Installed and configured Operating Systems -Windows 98, 2000, XP, and Linux Red Hat

• Windows Seven /Windows 8/ Windows Server 2003/2008/98 / XP/

• Experience with Windows server 2003/2008, 98, XP, Managed functional areas for Linux which include:

setup, configuration, maintenance, security and troubleshooting

PC Hardware:

• Assembled PCs, installing motherboards, power supplies, hard drives, memory chips, CD Rom drives,

interface cards/wiring, Provisioning IP Phones, Installations, ATAs, Cabling etc.

Cisco Routers and Switches:

• Configured names, IP addresses, static routes, LAN, VPN and VLANs utilizing various internetworking, WAN

protocols and VoIP,

• Created Access Control List based upon traffic and bandwidth needs.

Software Skills:

• Microsoft Office, (Word, Excel, PowerPoint) VMware, Broadsoft, IMACD, Netaap, EMC Symetric and SAN

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