Manager System

NICLAS B KARLSSON

** - ** ** ** ** Experience

******@**************.** IT Coordinator/IT Business analyst, Johnson Controls Sweden AB,

! Gothenburg, Sweden October 2007 - Present

!

Eosstraat 49

1076 DN Amsterdam Provided 1st and 2nd line support for approximate 100 users both local and

remote.

Installed, configured, maintained and troubleshooted end user computing (Win

XP / Win 7 / AIX)

Installed. configured, maintained and troubleshooted servers (Win 2k, 2k3, 2k8,

AIX). Print-servers, file-servers, IIS and Backup.

Installed, configured, maintained and troubleshooted CAD-stations (Catia V4/V5)

for Engineering-department (AIX / Win XP / Win 7)

Migrated 100+ PC’s from WinXP to Win7 with Microsoft SCCM

Worked with BMC Remedy Action Request System to log and track support-

cases.

Deployed operating-systems with Altiris and Microsoft SCCM

Maintained local EMC Storage solution

Maintained local OU in Active Directory (local users and groups)

Intermediator between users and company that was responsible for the phone

system.

Maintained inventory of all IT equipment including purchasing and leasing

necessary equipment (peripherals, projectors, spare-parts etc) and keeping

track of life expectancy of leased equipment together with returning to supplier.

Maintained local infrastructure (Cisco), responsible for physical network in

building. Also responsible for other physical equipment in building such as

projectors, public TV’s and Computers, etc.

Configured and maintained backup management (HP Data protector / Tivoli

Storage Manager)

!

IT Manager, Thyssenkrupp Sverige AB, Gothenburg, Sweden December

2006 - September 2007

!

HP-server environment with Windows 2003 servers running Microsoft Exchange

and Symantec Backup Exec. Duties consisted with system operation and

system monitoring. Installation and maintenance of system and 1st and 2nd line

support. Company had two satellite offices in other parts of Sweden which

where included in above tasks and responsibilities.

Network/Server-consultant, Mindcore AB, Gothenburg, Sweden

September 2006 - November 2006

!

Planned and installed physical network in an open-plan office, installed switch

and patch panels. Installed and configured printer- and fileserver (Linux

operating system) for the employees in the company.

Education

Software Engineering & Management, IT-University, Gothenburg August

2004 - June 2007

!

Community Geography, Gothenburg University, School of Business,

Economics and Law January 2004 - June 2004

!

Skills

Windows XP/7, Windows Server 2k, 2k3, 2k8, Computer Hardware, Active

Directory, IBM Lotus Notes 6->8, System Administration, Symantec Endpoint

Protection, Network Administration, Cisco Switches, TCP/IP, System/Software

Deployment (SCCM, Altiris), Linux (Ubuntu, SUSE, Redhat, Fedora, Debian),

Microsoft Office 2k3, 2k7), BMC Remedy Action Request System, iOS (iPad,

iPhone), Cisco Technologies, Mac OSX 10.6-10.9, OSX iWork Suite, IBM AIX,

HP Data Protector, Symantec BackupExec, Tivoli Storage Manager, Windows

Desktop Support

!

!

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