Customer Service Sales

Amy Vaverka

Self-Motivated Professional

San Jose, CA

**********@*****.*** - 408-***-****

10+ years of customer service business acumen focus- accompanied by a proven track record to exceed

internal business goals.

• Accomplished inter departmental coordination with manufacturing, marketing, sales, engineering and

materials.

• Sales Forecasting, Production Control, Order Management, Community Outreach

• Quoting, Purchase Order entry, assessing client needs, intervention

• Demonstrate dynamic leadership skills in training and directing team members.

SKILLS

Great Plains Dynamics: Smart List reports, Purchase Order Entry, Sales Analysis transactions, quotes, orders,

Past Due Open Orders, Sales summary reports, Invoice Receivables transactions, Item Stock Inquiries.

Microsoft Office: intermediate Excel V lookup, Pivot table analyzing/summarizing reports, forecasting product

and customer data, Sales Forecasting, maintaining crib

WORK EXPERIENCE

Community Resource Specialist

Sourcewise, Previously Council on Aging, Silicon Valley - San Jose, CA - June 2013 to March 2014

Responsibilities

Answer and triage all incoming phone calls, attend to walk-in clients and provide referrals to all clients. Referrals

included Case Management, Meals on Wheels, Health Insurance Counseling and Advocacy, Housing, Legal

and Transportation.

Accomplishments

Wrote project management manual, best practices and process maps; attended Fred Pryor seminar on Project

Management, Gave presentations to Senior Centers and Mobile Home residents about the services that

Sourcewise offers. Attended and received certificate for Options Counseling in Anaheim, CA.

Skills Used

MS Outlook, MS Office, Refer Net, Smartdraw

Customer Service Representative

Arrow Electronics - Santa Clara, CA - October 2011 to March 2013

Support Bay Area contract manufacturer accounts as directed by Sales and Marketing representatives located

in Roseville, California. Duties included backlog reports, open order reports, shortages as well as close

interation with buyers and suppliers.

Sales Rep, Customer Service Rep, Production Control Planner

Silicon Quest International - San Jose, CA - February 2008 to October 2011

SILICON QUEST INTERNATIONAL, INC. Santa Clara, CA

[Semiconductor Manufacturer of Silicon Wafers]

2008-2011

Sales Rep/Customer Service Rep

Focused on successful ongoing execution of order services in partnership with customers, vendors, production

and operations:

• Support Sales Manager in quotation preparation for existing and new accounts.

• Worked closely with sales team to align customer service strategies worldwide.

• Ensure POs are booked through to completion, including all holds are released.

• Ensure order failures, conversion and submission are resolved, proactively oversee and escalate issues

related to orders.

• Quoting based on 20-30% marginal profit -quick turn times based on VAS price sheet, cycle times for services

such as thermal oxide application, back grinding, polishing, and laser mark, etching.

• Coordinated between international customers and vendors to meet requirements for delivery, quick turn cycle

time, order status updates, demand forecasts, raw material inventory and all documentation of COA/COC.

• Provided quarterly reports to Sales Manager, VP and Production Control with product and customer data.

• Assist QA Analyst in updating sensitive documents, non disclosure agreements to ensure compliance with

all ISO procedures for audits.

• Responsible for monthly booking of $80k & monthly billing of $80k.

Order Entry

L&B Laboratories - San Jose, CA - March 2007 to February 2008

Coordinate with various staff for production and inventory control of the departments; serve as a liaison

between departments and operating units in the resolution of day-to-day administrative and operational

problems.

EDUCATION

B.A. in Psychology

San Jose State University - San Jose, CA

2010

A.A. in Multidisciplinary Studies

De Anza College - San Jose, CA

1999

SKILLS

Microsoft Office, Windows

ADDITIONAL INFORMATION

Volunteer Work

Star Vista - Suicide and Crisis Prevention - San Mateo County

Crisis Hotline Counselor, March 2013 - present

Contact this candidate