Technical Support

SRI GOWRI MANOHARII S

No: */**, Chinna Govinda Samy Naidu St,

Vettaikaranpudur (Post),

Pollachi (Taluk) - 642129

Coimbatore (Dist),

Tamilnadu

Mobile No: 995-***-****

Email ID: *****************@*****.***

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CAREER OBJECTIVE:

To be a successful person in all aspects of my career by applying my

competent technical skills.

EDUCATIONAL PROFILE:

. Bachelor of Computer Application (2009-2012) at NGM CAS with 77.77%

. Higher Secondary studies (2007-2009) from FHAMHSS with 84.83%

aggregate.

. SSLC (2006-2007) from FHAMHSS with 83% aggregate.

WORK EXPERIENCE:

NTTDATA global service LTD, Chennai

Jr. Technical Executive August 6, 2012 - December 6, 2013

. Provide technical assistance for SAP application for all Honeywell

clients through phone, Email and web channels.

. Providing first level technical support to customers.

. Raising & maintaining incident tickets and problem records.

. Continuously reviewing performance against Service Level Agreements.

. Track and route problems and requests to appropriate team/department

. Resolved incoming telephone requests for technical assistance on

standard commercial and proprietary applications; Created, monitored

and closed helpdesk tickets via CERTIDO for departmental review and

upper management reporting.

. Analyzing call logs to spot trends and underlying issues.

. Monitor, log and track all phases of help desk support and producing

documentation and reports to a high standard.

. Prioritize and escalate issues where required.

. Investigating and implementing ways of reducing calls to the Help

Desk.

. Updating support documentation.

. Answering & responding to all calls & requests within agreed SLA.

. Keeping customers updated as to progress.

. Ability to convey technical solutions in a clear and concise manner.

. Taking ownership of problems and tracking them to a successful

conclusion.

PERSONAL SKILLS

. Proactively working as a member of a team.

. Active questioning & listening skills.

. Maintaining individual performance targets.

. Ability to work under pressure.

. Good communicator at all levels.

. Work well as a member of a team & in isolation.

. Open to different ideas, working practices and cultures.

TECHNICAL SKILLS

Programming Languages : C++, java

Database : Oracle

Design Software : Adobe Photoshop

CERTIFICATION:

. Completed diploma in software engineering.

EXTRA-CURRICULAR ACTIVITIES:

. Active member in NITWAT (Nobody Is There We Are There) trust.

AREA OF INTEREST:

. Coding.

. Testing.

LINGUISTIC SKILLS:

To read & write & speak : Tamil and English.

To Speak : Telugu.

PERSONAL PROFILE:

Name : Sri Gowri Manoharii S

Date of Birth : 17, April 1991

Father's Name : Sethu Ramaan V S

Mother's Name : Pankajam

Martial Status : Single

Nationality : Indian

DECLARATION:

I hereby declare that the above furnished details are true to my

knowledge and I will work with a good inter-personal relationship with my

colleagues.

Place :

Date :

(Sri Gowri Manharii)

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