Customer Service Sales

ALICIA N. BOYES

**** ****** ***** ***** • Galloway, Ohio 43119

614-***-**** • ******@*****.***

CAREER Accomplished self-taught Graphic Designer with 13 years of experience. Efficient multi-tasker with

SUMMARY extensive computer knowledge, time management skills and attention to detail.

EMPLOYMENT

11/04 – Present Stay at Home Mother, Galloway, Ohio

Caregiver / Medical Advocate

• Facilitate the care, growth and development of two special needs children.

• Complete and file forms and applications for medical and insurance assistance.

• Schedule and organize multiple doctor and therapist appointments to ensure proper growth and

development.

• Oversee emotional and physical development through record keeping and interaction.

• Encourage social development through scheduled organized play.

• Built and adhered to a strict budget utilizing couponing and other money saving strategies.

2/02 – 9/04 AlphaGraphics, Lewis Center, Ohio

Graphic Designer and Digital Pre-Press Technician

• Utilize a variety of software applications to create graphics and page layouts to fulfill clients requests.

• Compensate for software limitations by utilizing problem solving skills and enlisting the assistance of

others when necessary.

• Manipulate client graphics and layouts to ensure color and visual accuracy when printing to various

output devices.

• Proofread and visually inspect client layouts on paper and film prior to press printing to minimize re -

runs and reduce waste.

• Maintain fluent workflow by employing the use of time management skills and keeping an accurate

Work In Progress (WIP) log.

• Able to complete multiple tasks simultaneously without sacrificing quality.

6/97 – 2/02 Kenwel Printers, Inc., Columbus, Ohio

Graphic Typesetter and Digital Pre-Press Technician

• Generate multiple typesetting orders daily including flyers, brochures, resumes, menus, business

stationary, charts and graphs.

• Trap client files with FullAutoFrame to produce continuity in color registration.

• Extensive knowledge of color trapping theory and practice in regards to Scitex and Linotronics

technologies.

12/93 – 6/97 Kinko’s Graphics Corporation, Westerville, Ohio

Computer Services Associate / Typesetter

• Coordinate production with other departments to ensure timely completion of customer orders.

• Proofread customer orders to assure quality and verify that attention to detail is consistent.

• Demonstrate on-going program knowledge by trouble shooting computer issues on a daily basis.

• Educate customers on various applications as well as explain the fundamentals of computer use.

ALICIA N. BOYES

5987 Weston Woods Drive • Galloway, Ohio 43119

614-***-**** • ******@*****.***

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EMPLOYMENT (cont’d)

3/92 – 12/93 Kinko’s Graphics Corporation, Westerville, Ohio

Customer Service Associate / Head Cashier

• Responsible for accurate daily cash controls.

• Organize, implement and promote monthly sales and specials.

• Discuss clients’ copying needs to determine the most beneficial services.

• Achieve customer satisfaction by utilizing interpersonal communication skills.

8/93 – 6/94 Chesrown Oldsmobile GMC Trucks, Columbus, Ohio

Telephone Operator / Cashier (part-time)

• Answer 8-line switchboard and accurately distributed calls.

• Responsible for basic business operations including typing, filing, 10 -key calculator functions,

answering customer inquiries and cash controls.

8/87 – 2/92 Terrific Tan Tanning Centers, Inc, Columbus, Ohio

Receptionist / Sales Associate

• Complete all front desk operations including booking appointments, answering telephones,

maintaining accurate cash controls and demonstrating facilities to potential clients.

• Utilize selling techniques to inform and educate clients on the tanning process and equipment.

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COMPUTER Adobe Photoshop 7.0 Quark XPress 4.1

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SKILLS Adobe PageMaker 6.5 Aldus Freehand 10.0

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Adobe Illustrator 11 OmniPage Professional 5.0

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Adobe InDesign 2.0 Scitex FullAutoFrame 2.01

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Microsoft Office (Word, Excel, PowerPoint) Corel Draw 8.0

EDUCATION The Ohio State University, Columbus, Ohio

Focus: Business Administration and Management, 1992

GPA: 3.65/4.0

Westerville North High School, Westerville, Ohio

Graduated with Honors, 1991

GPA: 3.85/4.0

Activities: National Honor Society, Freshman Choir, Girls’ Choir, Concert Choir, Key Club, The

Learning Juncture, National Spanish Club

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ACTIVITIES Crocheting and knitting scarves for charity

• Cooking, teaching daughter to cook

• Organization, budgeting, and money saving strategies

• Social media

Contact this candidate