High School Information Technology

*** ***** ***** ******, *********, MD ***** 443-***-****

**********@*****.***

PROFESSIONAL SUMMARY

Self-motivated, results-oriented information technology professional.

. Excellent communication, organization and time management skills.

. Work on streamlining operations to improve workflow and cost

efficiencies, while developing long-term customer commitments.

. Proficient in Windows 98/2000/XP/Vista and Microsoft Office Suite (Word,

Access, Excel, Publisher, PowerPoint)

. Proficient help desk assessments tester

. Knowledgeable in remote access functionality and user access

. Windows XP

. Networking

. Hardware/Software

. Linux

. Technical Support

PROFESSIONAL EXPERIENCE

IT Technician

TBL Networks through Robert Half Technology September 2011 - March 2012

Responsibilities included:

. Troubleshooting issues for desktop and enterprise applications and

laptop/desktop hardware issues

. Setting up local and networking printing, E-mail, connectivity, and

remote access

Classroom Aide

Baltimore City Public Schools at Augusta Fell Savage High School October

2010 - June 2011

Responsibilities included:

. Assisting teachers with the activities of daily instruction

. Helping students stay attentive to their lessons and answer questions

during instructional learning

Computer Assistant Instructor

Learning Bank of Coil Inc. October 2008 - March 2011

Responsibilities included helping students and seniors learn basic computer

skills including the use of Microsoft Office applications.

EDUCATION

Associates in Arts Computer Information Systems Community College of

Baltimore 2007

Certificate in Computer Repair STRIVE Baltimore, MD November 2001

Web Development Coursework University of Phoenix Online 2010 - 2011

Management Information Systems Coursework University of Baltimore 2007-

2008

COMMUNITY & VOLUNTEER SERVICE

Web Developer & Social Media Online Specialist

New Beginnings Barbershop April 2008 - Present

Responsible for website content development and maintenance in addition to

the barbershop's social media (Facebook and Twitter ) sites content.

James McHenry June 2012- Present

Responsible for repairing computers, desktop and enterprise applications

and laptop/desktop hardware issues plus any correspondence like making

flyers, banners and doing spreadsheets.

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