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Customer Service Manager

Location:
United States
Posted:
April 09, 2014

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Resume:

Melisa Tindal

* ********* *****

Savannah, Georgia 31419

acdlju@r.postjobfree.com

912-***-****

912-***-****

OBJECTIVE

To obtain employment within the realm of my study that will utilize a broad

range of a career that is equally rewarding professionally as well as

personally.

EDUCATION

Bachelor of Science in Web Development

June 2014

Minors: Web Development, Strayer University

I. Software Engineering

This class introduced me to software development, both

procedural

and object-oriented development. Topics included:

requirements, analysis, design

coding, testing, verification, and maintenance. By the end

of the course, I was required

to implement a project (Parking Management System) and a

manual for the client.

. Software development process (SLD)

II. Programming

. Ran and debugged programs in Visual Basic, C++ and C#.

. Learned the fundamental concepts of object- oriented programming, as

well as the fundamental types of software.

. Created simple graphical user interfaces and adding back-end

functionality using an IDE.

. Knowledge on Model View Controller (MVC) architecture based Web

Application Development

Systems

. Knowledge ASP.NET (VB and/or C) JQuery and JavaScript

III. Multimedia and Web Development/Digital Media

. Learned how to create, host, promote and maintain a website that uses

multimedia elements. Produce digital media for specific purpose and

publish on web or another medium.

TECHNICAL OVERVIEW

* Programming Languages: HTML/CSS, JavaScript, JQuery, VB.Net

* Software: Quark, Multimedia Web, Dreamweaver, Adobe Photoshop,

Flash, Wise Package Studio

* Platforms: Windows 7, Vista, 98, XP, Vista, Apple Mac

* Networking: LAN/WAN - IP, TCP/IP

* Content Management Systems: Team Center, Drupal, Wordpress and

Customized CMS's

U.S. Senator Dr. Lester Jackson of Georgia, State Capital Atlanta,

GA(10/2013-present)

Legislative Aide

website http://www.senatorlesterjackson.com

. Daily reports along with the support of current legislation and

research.

. Assisted in local fundraising efforts and events.

. Responsible for serving as a communicator between Senator and

constituents.

. Set up town meetings between Senator and constituents that help to

provide inputting and insight into current issues.

. Give response to letters from constituents and drafted news releases.

Discuss with state agencies, lobbyists and legislators.

. Manage constituent correspondence.

. Responsible for other duties as assigned.

Jasper County School District, Ridgeland, South Carolina (09/2013-10/2013)

Systems Support Specialist I

website http://www.jcsd.net

. Diagnose, repair, and maintain all District-supported and approved

computer systems and

associated peripherals for assigned locations

. Provide installation, diagnosis, and resolution for a wide range of

District-supported software

applications, multimedia applications, and operating systems in the

areas of administration

. Provide assistance in the diagnosis and resolution of various network

hardware-related

issues

PLMS Services, Warner Robbins, Georgia (12/2011-11/2012) Software

Developer

website http://www.plmserv.com

. Worked on a project for Robins AFB customizing configurations based on

requirements with Team

Center, SMS Installers

. Tested workflows within a Team Center environment

. Developed a Metadata Capture Form using Visual Basic IDE (VB.net, XML)

. Satisfied requirements daily that were given by the Stakeholders

. Debugged to ensure accuracy, usability and functionality

. Developed server Rich & Thin Client customizations. (JavaScript, JSP,

HTML/CSS, XM)

. Customized modules and design functional requirements to suite OOTB

software

. Resolving issues raised by end user during testing on the

functionality developed

. Used Software development process (SLD)within a Team Center

environment

Systems Connect, Savannah, Georgia (4/2010-12/2011) Web Developer

website: http://www.sysconn.com

. Developed and install fully functional, cross browser compatible

websites on Drupal 6 and earlier platform

. Dreamweaver to edit themes

. Designed applications for e-commerce, social media websites and blogs

. Migrated existing websites to the latest versions of Drupal platform

with advanced 512 bit encryption for pages

. Maintained and upgraded web portals according to the clients

requirement

. Interacted with the clients and visitors to solicit feedbacks on

website and application designs and implemented possible changes

suggested by them

. Provided front-end development services on multiple projects as an

intern at Sysconn New Media.

. Front-end development includes usage of HTML/CSS, JavaScript,

specifically the (intermediate

level) JQuery using Firebug and Notepad ++ with a heavy focus

on SEO and re-usability

. Developed Content Management Systems: WordPress with Drupal

. Additional tasks include cross-browser, pixel-perfect quality

assurance and review.

. Designed a template-driven, custom website, per client specification,

on the Drupal and Wordpress

framework.

. Designed and implemented Wordpress blog, including custom

theme/templates.

. Published various forms of content (images, video) using an internally

created CMS

. CMS based solutions such as Wordpress, Drupal

. Knowledge and experience in working directly with clients' business

teams for requirements gathering and project execution

. Basic Knowledge of email campaign management with companies such as

Constant Contact, Exact Target, Mail Chimp, etc.

. Have a good understanding of UX/UI best practices for digital

development Working knowledge of Photoshop. Hand-built code using

Dreamweaver, Coda, Firebug or any other WYSIWYG editor

. Experienced in developing strategies for Search Engine Optimization

(SEO)

. Possess good leadership qualities, good Interpersonal Skills, team-

working attitude, take initiatives and very proactive in problems

solving and providing best solutions

. Excellent communication skills and work well in a team and

individually

. Ability to learn new technologies faster

Tell-n-Sell Shopper, Savannah, Georgia (6/2008-7/2010) Administrator

Manager

website: http://www.tell-n-sell.com

. Back-end development with a customized Content Management System,

layout the paper daily using

technologies (Quark Express, Multi-Ad, Adobe Photoshop)

. Customer service to assist customers with questions and concerns

Beacon Builders, Savannah, Georgia 31416 (6/2005-2/2008) Warranty

Coordinator

. Enforced the 2-10 warranty to the buyers.

. Visited to properties to check if problems were in compliance with

the warranty.

. Attended the closings and explained all aspects of the warranty to

the homeowners.

. Addressed any unfinished work to the properties with the

Superintendents.

. Updated the website media through the web client as new

construction took place

Richard Arnold Adult Education, Savannah, Georgia 31401 (5/2005-2/2008)

Part-time Instructor

GED Program, ESL Instructor

. Prepared the students for the GED test

. Administered the practice GED test

. Assisted in any areas as needed to strengthen students to be

successful

. Taught ESL (English as a Second Language) to students from over

forty different countries

. Instructed students on many different levels to prepare them to

excel to the next

First Funding Mortgage, Savannah, Georgia 31416 (2005-2/2008) Loan Officer

(Manager)

. Approved Borrowers for New Mortgages on Purchase and Refinances

. Vast Knowledge of Calyx Point Software, LP and DU

. Processed Loans for Underwriting Decisions

. Prepared Legal Documents for Closing

. Maintain Relationships with Clients and Mortgage Professionals

i.e. (title companies, appraisers, real estate agents, insurance

companies and mortgage lenders)

. Trained Loan Processors and Loan Officers to be in-house

Brokerage Team

LEADERSHIP/BUSINESS MANAGEMENT

* Client relationships

* Quality Management

* Procedure and policies

* Team Development

* Recruitment

November 11, 2011

To Whom it May Concern,

My name is Jesse Bushkar and I'm CEO of Sysconn New Media, Inc., Savannah,

GA's oldest and most experienced web design and development firm. We

currently host/manage over 200 websites, including sites for the University

of North Carolina, the Lex & Terry Morning Show, and many, many, others.

For the past year, Melisa Tindal has been an active member of our volunteer

team, working in all aspects of our business wherever her assistance was

needed. Her work ethic is second-to-none, and I believe she will thrive in

an environment that can utilize her high-energy, learn-anything approach to

her work.

During her time with us, Melisa assisted with html, css, and Drupal (our

CMS of choice). She also worked extensively with Wordrpess and several 3rd

party modules for both Drupal and Wordpress. She was also exposed to PHP

and Javascript and has a working knowledge of the principles of both of

these scripting languages.

If you have any questions about this letter, please don't hesitate to

contact me (email is always best). Good luck in your search.

Jesse Bushkar

CEO, Sysconn New Media

acdlju@r.postjobfree.com

912-***-****



Contact this candidate