Customer Service Manager
Resume:
Melisa Tindal
Savannah, Georgia 31419
************@*****.***
OBJECTIVE
To obtain employment within the realm of my study that will utilize a broad
range of a career that is equally rewarding professionally as well as
personally.
EDUCATION
Bachelor of Science in Web Development
June 2014
Minors: Web Development, Strayer University
I. Software Engineering
This class introduced me to software development, both
procedural
and object-oriented development. Topics included:
requirements, analysis, design
coding, testing, verification, and maintenance. By the end
of the course, I was required
to implement a project (Parking Management System) and a
manual for the client.
. Software development process (SLD)
II. Programming
. Ran and debugged programs in Visual Basic, C++ and C#.
. Learned the fundamental concepts of object- oriented programming, as
well as the fundamental types of software.
. Created simple graphical user interfaces and adding back-end
functionality using an IDE.
. Knowledge on Model View Controller (MVC) architecture based Web
Application Development
Systems
. Knowledge ASP.NET (VB and/or C) JQuery and JavaScript
III. Multimedia and Web Development/Digital Media
. Learned how to create, host, promote and maintain a website that uses
multimedia elements. Produce digital media for specific purpose and
publish on web or another medium.
TECHNICAL OVERVIEW
* Programming Languages: HTML/CSS, JavaScript, JQuery, VB.Net
* Software: Quark, Multimedia Web, Dreamweaver, Adobe Photoshop,
Flash, Wise Package Studio
* Platforms: Windows 7, Vista, 98, XP, Vista, Apple Mac
* Networking: LAN/WAN - IP, TCP/IP
* Content Management Systems: Team Center, Drupal, Wordpress and
Customized CMS's
U.S. Senator Dr. Lester Jackson of Georgia, State Capital Atlanta,
GA(10/2013-present)
Legislative Aide
website http://www.senatorlesterjackson.com
. Daily reports along with the support of current legislation and
research.
. Assisted in local fundraising efforts and events.
. Responsible for serving as a communicator between Senator and
constituents.
. Set up town meetings between Senator and constituents that help to
provide inputting and insight into current issues.
. Give response to letters from constituents and drafted news releases.
Discuss with state agencies, lobbyists and legislators.
. Manage constituent correspondence.
. Responsible for other duties as assigned.
Jasper County School District, Ridgeland, South Carolina (09/2013-10/2013)
Systems Support Specialist I
website http://www.jcsd.net
. Diagnose, repair, and maintain all District-supported and approved
computer systems and
associated peripherals for assigned locations
. Provide installation, diagnosis, and resolution for a wide range of
District-supported software
applications, multimedia applications, and operating systems in the
areas of administration
. Provide assistance in the diagnosis and resolution of various network
hardware-related
issues
PLMS Services, Warner Robbins, Georgia (12/2011-11/2012) Software
Developer
website http://www.plmserv.com
. Worked on a project for Robins AFB customizing configurations based on
requirements with Team
Center, SMS Installers
. Tested workflows within a Team Center environment
. Developed a Metadata Capture Form using Visual Basic IDE (VB.net, XML)
. Satisfied requirements daily that were given by the Stakeholders
. Debugged to ensure accuracy, usability and functionality
. Developed server Rich & Thin Client customizations. (JavaScript, JSP,
HTML/CSS, XM)
. Customized modules and design functional requirements to suite OOTB
software
. Resolving issues raised by end user during testing on the
functionality developed
. Used Software development process (SLD)within a Team Center
environment
Systems Connect, Savannah, Georgia (4/2010-12/2011) Web Developer
website: http://www.sysconn.com
. Developed and install fully functional, cross browser compatible
websites on Drupal 6 and earlier platform
. Dreamweaver to edit themes
. Designed applications for e-commerce, social media websites and blogs
. Migrated existing websites to the latest versions of Drupal platform
with advanced 512 bit encryption for pages
. Maintained and upgraded web portals according to the clients
requirement
. Interacted with the clients and visitors to solicit feedbacks on
website and application designs and implemented possible changes
suggested by them
. Provided front-end development services on multiple projects as an
intern at Sysconn New Media.
. Front-end development includes usage of HTML/CSS, JavaScript,
specifically the (intermediate
level) JQuery using Firebug and Notepad ++ with a heavy focus
on SEO and re-usability
. Developed Content Management Systems: WordPress with Drupal
. Additional tasks include cross-browser, pixel-perfect quality
assurance and review.
. Designed a template-driven, custom website, per client specification,
on the Drupal and Wordpress
framework.
. Designed and implemented Wordpress blog, including custom
theme/templates.
. Published various forms of content (images, video) using an internally
created CMS
. CMS based solutions such as Wordpress, Drupal
. Knowledge and experience in working directly with clients' business
teams for requirements gathering and project execution
. Basic Knowledge of email campaign management with companies such as
Constant Contact, Exact Target, Mail Chimp, etc.
. Have a good understanding of UX/UI best practices for digital
development Working knowledge of Photoshop. Hand-built code using
Dreamweaver, Coda, Firebug or any other WYSIWYG editor
. Experienced in developing strategies for Search Engine Optimization
(SEO)
. Possess good leadership qualities, good Interpersonal Skills, team-
working attitude, take initiatives and very proactive in problems
solving and providing best solutions
. Excellent communication skills and work well in a team and
individually
. Ability to learn new technologies faster
Tell-n-Sell Shopper, Savannah, Georgia (6/2008-7/2010) Administrator
Manager
website: http://www.tell-n-sell.com
. Back-end development with a customized Content Management System,
layout the paper daily using
technologies (Quark Express, Multi-Ad, Adobe Photoshop)
. Customer service to assist customers with questions and concerns
Beacon Builders, Savannah, Georgia 31416 (6/2005-2/2008) Warranty
Coordinator
. Enforced the 2-10 warranty to the buyers.
. Visited to properties to check if problems were in compliance with
the warranty.
. Attended the closings and explained all aspects of the warranty to
the homeowners.
. Addressed any unfinished work to the properties with the
Superintendents.
. Updated the website media through the web client as new
construction took place
Richard Arnold Adult Education, Savannah, Georgia 31401 (5/2005-2/2008)
Part-time Instructor
GED Program, ESL Instructor
. Prepared the students for the GED test
. Administered the practice GED test
. Assisted in any areas as needed to strengthen students to be
successful
. Taught ESL (English as a Second Language) to students from over
forty different countries
. Instructed students on many different levels to prepare them to
excel to the next
First Funding Mortgage, Savannah, Georgia 31416 (2005-2/2008) Loan Officer
(Manager)
. Approved Borrowers for New Mortgages on Purchase and Refinances
. Vast Knowledge of Calyx Point Software, LP and DU
. Processed Loans for Underwriting Decisions
. Prepared Legal Documents for Closing
. Maintain Relationships with Clients and Mortgage Professionals
i.e. (title companies, appraisers, real estate agents, insurance
companies and mortgage lenders)
. Trained Loan Processors and Loan Officers to be in-house
Brokerage Team
LEADERSHIP/BUSINESS MANAGEMENT
* Client relationships
* Quality Management
* Procedure and policies
* Team Development
* Recruitment
November 11, 2011
To Whom it May Concern,
My name is Jesse Bushkar and I'm CEO of Sysconn New Media, Inc., Savannah,
GA's oldest and most experienced web design and development firm. We
currently host/manage over 200 websites, including sites for the University
of North Carolina, the Lex & Terry Morning Show, and many, many, others.
For the past year, Melisa Tindal has been an active member of our volunteer
team, working in all aspects of our business wherever her assistance was
needed. Her work ethic is second-to-none, and I believe she will thrive in
an environment that can utilize her high-energy, learn-anything approach to
her work.
During her time with us, Melisa assisted with html, css, and Drupal (our
CMS of choice). She also worked extensively with Wordrpess and several 3rd
party modules for both Drupal and Wordpress. She was also exposed to PHP
and Javascript and has a working knowledge of the principles of both of
these scripting languages.
If you have any questions about this letter, please don't hesitate to
contact me (email is always best). Good luck in your search.
Jesse Bushkar
CEO, Sysconn New Media
*****@*******.***
Contact this candidate