Customer Service Software

Idowu Oluropo EKO,

** ********** ***** *** ** ( Reisterstown, MD 21136 ( 433-985-

**** ( ********@*****.**.**

OBJECTIVE

Dedicated and resourceful computer professional with extensive knowledge of

computers seeking a position in the IT field with a company that can

utilize my training and experience to contribute to its success.

EDUCATION/CERTIFICATIONS

Cybersoft Solution Lanham, MD March 29, 2014

Certificate Training in CompTIA A+

Federal University of Technology Akure, Ondo State Nigeria July 26, 2000

Certified in PGD Computer Science

Obafemi Awolowo University Ile-Ife, Osun State Nigeria April 29,

1998

BSc Ed Mathematics

QUALIFICATIONS

. Possesses extensive knowledge in testing, installing, repairing and

maintaining a diverse range of hardware, software and peripherals.

. Well versed in providing quality tier-1 support and customer service.

. Demonstrated ability to effectively organize incoming tickets and work

orders.

. Able to maintain a safe and responsible work environment.

. Proficient in Microsoft Office Suite, Corel Graphics Suite and Adobe

PageMaker.

TECHNICAL EXPERTISE

. Installation: Various hardware (branded and non-branded), Windows

software, applications &

Anti-virus.

. Troubleshooting: Failure identification, desktop/laptop/printer break-

fix.

. Operating Systems: Windows.

. Computer Networks: LAN/WAN/MAN, cabling.

. Others: User account management, training and Customer Services.

PROFESSIONAL HISTORY

Cybersoft Technologies Corporation Annapolis Rd, Lanham MD

Feb 1, 2014 to Present

IT Technician 1/Intern

My duties includes installing hardware and software on stand-alone personal

computers, ensuring the maintenance of end user workstations and peripheral

devices, assisting in providing desktop application solutions, responding

to requests for technical assistance, managing testing procedures for newly

installed hardware and software applications and ensuring timely repair of

equipment. Other duties includes troubleshooting, providing backup to the

network administrator, installing and updating antivirus programs on a

constant basis, maintaining network and associated devices as allocated,

preparing reports on network tools and supplies and harmonizing with IT

network providers regarding latest technical queries.

REFERENCES Available Upon Request

Contact this candidate