Project Manager Customer Service

Anissa Shah

***c Parkside Way

Harrow

HA* *DB

Primary Mobile: 075*-***-**** Secondary Mobile: 074*-***-****

Email: ******.**.****@*****.***

PROFILE

A person of integrity and stable character, who is qualified to diploma

level and has been accepted to study for a degree, has a proven track

record as Higher Level Teaching Assistant. Copes well when under pressure,

able to work under the minimum of supervision and within a highly

disciplined team, she would be an asset to any forward thinking and

successful employer, seeking an individual who thrives on hard work,

relishes a challenge and is meticulous.

KEY SKILLS AND ABILITIES

< Strong interpersonal skills

< Organisation and administration skills

< Computer literate - Microsoft Office

< Audacity and Zara Software

< Dedicated, motivated, persistent and punctual

< Neat and legible handwriting

< Meticulous paying close attention to detail

< Front line face-to-face customer service skills

< Multilingual - English -Urdu

TRAINING AND EDUCATION- 1998 - 2014

< Eastern Leadership Centre- Higher Level Teaching Assistant Status

< Kennedy Scott Ltd - Training and Development Course

< SFB Appointed Person Emergency First Aid

< Luton Borough Council - Fire Awareness

< Luton Borough Council - Safe Guarding Children

< Qualified as a Make-up Artist by Ash Kumar Training Academy

HIGHER EDUCATION

< BA HONS Economics, Politics and Public Policy Ongoing at Goldsmiths

University of London

< Applied Education Studies Diploma from University of Bedfordshire

FURTHER EDUCATION - BEDFORD COLLEGE and LEARN DIRECT

< City & Guilds of London Institute - Level 1 Certificate for IT Users

< Level 2 Qualification - Adult Numeracy

GCSE SUBJECTS PASSED - CHALLNEY HIGH SCHOOL FOR GIRLS

< Mathematics English Language English Literature

< Science Child Development Textiles

< Geography Religious Education Urdu

EMPLOYMENT HISTORY

Company Position Dates

Goldsmiths Student Union Democracy& Governance Assistant

Aug 2013- present

Responsibilities:

< Carry out research relating to the development of democratic

proceedings in student unions

< Develop campaigns to promote student engagement in elections and

encourage greater turnouts in elections. Be a point of call to

students during campaigns and assist in all the marketing involved.

< Carry out minutes in meetings and general admin duties

< To support the overall aims, objectives and tasks of the Democracy &

Governance Manager

The Islamic College Marketing& Communications Officer Sept

2011- Aug 2013

Responsibilities:

< Assess the requirements and areas for marketing within the

organisation, design and carry out marketing campaigns

< Enhance communication between internal and external actors within the

organisation

< Deliver reports, presentations and market research to the Board of

Directors.

< Meet targets and create promotional events to promote and develop

marketing and communications

Busy Bee's Room Leader

March 2011- Sept 2011

Responsibilities:

< Maintain all documentation of proceedings in the nursery room

< Complete administrative work accurately and timely to ensure records are

updated regularly for detailed log of the nursery room's functioning's

< To work collaboratively as a team and effectively and efficiently as the

manager

< Establish excellent relationships with parents (clientele) for continued

custom with the nursery

Inspire FM Marketing & Project Manager Dec

2010- Jan 2012

Responsibilities:

< Establish and evaluate marketing strategies, to implement strategies

accordingly and meet deadlines.

< Oversee the projects of the Inspire Action Team from start to finish

< Cooperate with directions to organise events, workloads for volunteers

< Enhancing the use of social media platforms to maximise efficiency

< Manage projects online/offline meeting targets and raising profile of

Inspire FM

< To work with colleagues to ensure the company is progressing according to

the expectations set.

< Screen new material for shows, edit material using various software and

complete admin work. Participate in advertisement campaigns and provide

insights to the content of upcoming shows.

Christian Muslim Forum Associate Member for

May 2011- Nov 2013

Community & Public Affairs

Responsibilities:

< To create avenues for dialogue between members of the Christian and

Muslim community

< Negotiate with various organisations to hold events that bring the two

communities together

< Liaise with members of the council and local companies

Ahlulbayt TV Script Writer

March 2011- Dec 2011

< Produce a structured script with any additional resources to support

script

< Work collaboratively with producer/presenter and produced scripts that

reflect their vision for the show and segments I write for.

Maidenhall Primary School Teaching Assistant

2003 - 2009 Responsibilities:

< In addition to the above teaching at a higher level

< Organise classrooms for lessons and at the same time ensuring a safe

environment for all those who attend school

< Playground duties paying special attention to safety at play

< Helping all children with their learning, especially those with learning

difficulties

< Using multilingual skills to liaise with parents from many different

nationality discussing all their concerns about their children to

alleviate any anxieties

< Monitoring all those who attend by the school by observation and other

methods to ensure they are making progress and no individual is left

behind as this would seriously damage their self- esteem

Ahmed & Co Solicitors Receptionist Aug

2008-2008

Responsibilities:

< During this short term assignment given responsibility as finance

assistant. Composing and word processing confidential documents and at

the same time working to the strict rules of the Data Protection Act and

Client Confidentiality

< Taking incoming telephone calls, passing on those necessary as quickly as

possible to the correct recipients & the same applied to messages

INTERESTS

< Cross country running to keep fit, enjoys fashion design and is a

qualified Make-up Artist, reading local and national newspapers and

socialising in sports activities, professional circles and studying

Shia'ism and currently in the process of producing my own company and

writing my first book.

REFERENCES: Available on request*

Contact this candidate