Customer Service Manager

Devann Forman

480-***-**** ****.******@*****.***

Objective

To expand my professionalism and knowledge within the warehouse industry. To provide excellent service to the

business with the utmost respect and motivation. I am currently in the process of relocating from Arizona to

California to better assist my ill family members.

Profile

Highly motivated, self driven individual. Practices 3 core values: Integrity first, service before self and excellence in

all I do. I am adapted to working long shifts (Night shifts included) and constantly being on my feet. Fast learner and

adaptable to change. Has no problem addressing individuals, and taking control of situations if a leader is needed.

Capable of adapting to change and not questioning the orders I am given.

Flexible and versatile – able to maintain a sense of composure and understanding under pressure. Poised and

competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline driven

environments. Excellent team building skills. Highly positive. Willing to learn anything new.

Skills Summary

1. Ability to lead (squad 6. Computer Savvy

leader) 7. Customer Service

2. Microsoft educated 8. Effective written

3. Great verbal skills skills

4. General Office Skills

5. Fingerprint clearance

card( Card# 2A01911828)

Professional Experience

Communication

1. Day to day basis, dealt with 400+ indivduals a day to inprocess them on to the base.

2. Dealt with multiple individuals in aggressive verbal altercations

3. Taught other security force members on the proper technique for handcuffing and searching.

4. Conduct small group sessions to train for upcoming quality performance checks.

5. Communicate rules and regulations to individuals using layman’s terms to facilitate understanding.

6. Encountered individuals under the influence, can effectively work in such environment.

7. Encounters with drunken college students. I am educated on ways to deal with intoxicated individuals

WAREHOUSE SKILLS

Forklift certified

Familiar with shipping via FedEx and UPS

Lifting 50+ pounds

Organizing large crates and pallets

Inspected all of the incoming material making sure the quantity matched the packing slip

Drove the company truck to deliver parts

Created outside processing orders

Devann Forman

Customer Service/Problem Solving

1. Oversee front office operations and provide impeccable customer service:

o Encounters truck drivers gaining entrance onto installation, verifying every form of credentials for

the individual and the vehicle..

2. Develop and implement ways to handle problems with individuals:

o Developed a plan that can have the most effective and safest outcome for every party.

3. Inspected 400+ contractors entering installation

o Deals with many different culturals of individuals and handels it professionally.

o Can maintain positive attitude and politenss with a disgruntled person.

o Increased positive moral throughout the working environment

lEADERSHIP ABILITY

1. Manage 8 other troops as a squadron leader in a simulated deployed environment

o Maintain accountability at all times

o Report to superiors that status of my troops

o Took charge of my troops.

o Notify them when to fire weapons, suppress fire or advance.

Captain of a football team

Led my team to multiple wins by keeping them motivated

Coordinated workout routines and team bonding

Took charge when the morale was down

Employment History

X5 MFG Phoenix, AZ February 2013 to present

Receiving and Shipping manager

FUTUREWELD Phoenix, AZ July 2012 to February 2013

Receiving manager

ADMIRAL SECURITY Phoenix, AZ 2 January 2012 to June 2012

SECURITY OFFICER

URBAN TACTICAL SECURITY Tempe, AZ 1 December 2011 to19 January 2012

Security Guard

UNITED STATES AIR FORCE Worldwide 29 August 2010 to 25 October 2011

Security Forces

X5 MFG Phoenix, AZ February 2010 August 2010

Shipper and reciever

Education

COMMUNITY COLLEGE OF THE AIR FORCE – San Antonio, Texas

Criminial Justice GPA: 3.0

MESA COMMUNITY COLLEGE – Mesa, AZ

EMT Certificate Grade: 89.9

HIGHLAND HIGH SCHOOL Gilbert AZ GPA: 3.0

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