Customer Service Technician

Caroline (Carrie) Harrison

*** ******* ********, ********, **

Phone #: 905-***-****

Email: *********.**********@*****.***

Objective

To obtain employment where I can make a difference on permanent capacity for part-

time or full-time opportunities

Education

Michener Institute; Advanced Phlebotomy Certificate

Career Canada College (Everest College); Medical Office & Laboratory

Assistant/Technician

Certificates & Skills

OSMT Certification 1999

Certified in CPR level C and basic First Aid

Creating a Motivating Environment

Excellent customer service skills

Highly developed communication and presentation skills

Computer skills; including Microsoft Word, Excel, and PowerPoint

Work Experience

(June 2011 – March 2014) Trillium College

MLA/T Instructor (Theory and Lab)

Teaching on laws and regulations surrounding MLA/T’s

Teaching on policies and procedures of non-blood specimen collections

Teaching order of draw with respect to types of vaccutainer’s and microtainers

Teaching courses in accordance with course competencies/objectives

Instructing on anatomy and physiology

Building terminology for students

Statistics instructions

Venipuncture and Capillary puncture theory and practical

Microbiology policies and procedures

Prepared, administered and marked Tests/Assignments for student evaluations

Relief Instructor (PSW)

Curriculum Building

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(July 1997 – April 2011) Gamma-Dynacare

Medical Lab Technician/ Client Services Technician

Scheduling of patients and Clients for testing

Collaborating with physicians with special needs patients

Collecting and processing patient specimens

Performing ECG’s

Supply ordering

Drug of Abuse POCT testing

Breath Alcohol Technician for DOT/NON-DOT testing

DOT/NON-DOT urine testing

Limited specimen testing

Student Mentor/Procter

Temporary Team Lead

New Employee and New Procedure Trainer

OLA Inspection Preparation and Certification

(September, 1997 – August 2004) Bally Cliff Nursing and Retirement Home

Responsible for the collection, processing and delivery of specimens to

laboratory

Responsible for administering ECG’s and delivery to laboratory for interpretation

Responsible for delivery of laboratory reports to appropriate personnel

Lab Supply Ordering

Core Competencies

Communicates honestly, respectfully, and sensitively

Understands and recognizes others values and ideas

Displays positive behaviour and works well in a team environment

Undertakes tasks that go beyond the job's routine demands

Strives to consistently exceed service standards

Show honesty and fairness towards others, with consideration and respect for

individual differences

Additional Skills/Experience

Church Clerk - Lighthouse Baptist Church

Documenting all church meetings

Transcribing and distribution of quarterly report to members

Archiving of quarterly reports for future reference

References ( upon request)

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