conswella graham
**** ****** **. *** * ( Wilson, NC 27896 (
***************@*****.*** ( 252-***-****
SUMMARY OF QUALIFICATIONS
MOTIVATED ORGANIZATIONAL DEVELOPMENT CANDIDATE WITH A BACKGROUND AND
INTEREST FOCUSED ON IDENTIFYING AND ACHIEVING TANGIBLE BUSINESS RESULTS AND
CREATING SUSTAINABLE CHANGE.
Articulate communicator and active listener capable of identifying key
issues and facilitating innovative solutions.
Detail-oriented achiever with the ability to prioritize and align key
initiatives with strategic business objectives.
EDUCATION experience
MASTER IN MARRIAGE & FAMILY COUNSELING 05-2013
LIBERTY University Lynchburg, VA
Relevant Coursework: Introduction to Human Services, Human Growth &
Development, Integration of Psychology & Theology, Counselor Professional
Identity & Ethics, Counseling Techniques & the Helping Relationship
BACHELOR DEGREE- JUSTICE STUDIES 05-2011
north carolina wesleyan college Rocky Mount, NC
Relevant Coursework: Criminal Law,Social Problems, Victimology,
Constitutional Law
core competencies
. *LEADERSHIP & STAFF DEVELOPMENT *CROSS-FUNCTIONAL
COMMUNICATION *CLIENT-RELATIONSHIP MANAGEMENT
*Process Improvement *Policy Implementation
*Team Building
Professional Experience
INVENTORY CONTROL CLERK 2002- PRESENT
qvc, Inc. Rocky Mount, NC
. Input customer requests, take inquiries, and track all necessary codes on
products.
. Bill ship orders, moves necessary products in the system, and change
various status' to RS, OS, PPA, RTV, and FW.
. Research inventory, find lost inventory, and run various reports for
supervisors in a timely and efficient manner.
. Inspect products manufactured or processed by private companies to ensure
complete compliance.
. Examine particular information including size and weight of the product,
and the end result of quality tests.
. Visually inspect and audit returned products for quality, process credits
to customer accounts, and process batch order including ordering new
products for customers.
. Research and identify items, and assist in locating and returning items
that have been sent back to QVC in error.
. Take large volume orders within the online system database system,
adjusted customer requests and inquiries accordingly, and transferred
data from WMS Excel to Data WAREHOUSE ACCESS.
MACHINE OPERATOR 2000-2001
Flextronic international Youngsville, NC
. Handled general machine operation, as well as assembly small electronic
components to printed circuit boards circuit boards.
. Checked quality of soldering wiring, as well as basic quality checks on
finished products.
VOLUNTEER WORK
YOUTH OF WILSON
2013-Present
MENTOR
Wilson, NC
. Spending a minimum of 8 hour a monthly for a year with a young person,
to help mentee develop shelf confidents.
. Emphasize scientific honesty, accuracy and reliability, Encourage,
support, and guide mentee in academic and their personal life.
COMPUTER SKILLS
SOFTWARE/ APPLICATION
. Microsoft Office XP, Microsoft Office 2000, MS Access, MS Excel,
PowerPoint, Adobe Photoshop, Internet
. Explorer, Outlook, Outlook Express, Power Point, FileMaker Pro, Home
site.
References available upon request.