Service Technician
Resume:
Murfreesboro, TN *****
**********@*****.***
Christopher Watt
Experience
*/****-******* ********** ********** Medical Center Nashville, TN
Technology Support Specialist
Perform technical duties essential to the installation,
maintenance and support of technology within the department of
Orthopaedics.
Consult customers on hardware and software purchases.
Support Windows 7 and Windows XP clients in an enterprise
environment, including Active Directory and Group Policy
management.
Support of Mac OS X clients, as well as iOS clients.
End-user support of Mac, PC, iOS, and android clients in person,
over the phone, and remotely via VNC, Apple Remote desktop, RDP,
and Bomgar.
Responsible for encryption of Mac and PC and iOS clients.
Basic server support.
Support Office 2007 and 2010, including Exchange.
Network troubleshooting, including wired and wireless.
Support of networked printers, TCP/IP and print server.
Support and configure MFPs to scan to folder, scan to email, etc
Support of multiple specialized applications, some that are
developed in-house, all of which require specific versions of
Java, Flash, and various Web Browsers..
3/2010-7/2011 MacAuthority Cool Springs, TN
Service Manager
Responsible for training and overseeing coworkers in the check
in and check out processes involved in service. (At this
particular location, everyone on staff has to be able to check
machines into service)
Responsible for training and overseeing other techs and ensuring
that the department is following all of the stringent guidelines
set forth by Apple.
Maintained Apple's Service Excellence for the past 3 quarters
2007-3/2010 MacAuthority Nashville, TN
Service Technician
Diagnose, troubleshoot, upgrade, and repair Macintosh computers.
Provide technical support via the phone, in person, and on-site
at businesses and in customers' homes.
Gained Apple Certified Macintosh Technician certification, which
contains both hardware and software certification. Tech ID:
USAJLD08 Proficient in
Mac OS X 10.4, 10.5, and 10.6 as well as Windows XP and Windows
7.
Fostered communication with customers through entire repair
process, including giving estimates on repairs and timelines for
completion.
2004-2007 Self-Employed Nashville, TN
Musician
Played bass guitar, upright bass, and sang background vocals for
various local and national acts both in town and on the road.
These ranged from pop, to rock, to jazz, to country.
Played on numerous demo sessions.
Was fortunate enough to play the Grand Ole Opry regularly with
Mel McDaniel.
2002-2004 Fed-Ex/Kinkos Tampa, FL
Senior Key-Op
Ran high speed b&w machines for mass output of large jobs.
Oversaw key-ops from other shifts and made schedules for job
output
Worked in Windows and MacOS, Word, PowerPoint, Pagemaker,
Photoshop, and Acrobat, as well as proprietary Xerox and Sun
Microsystems software.
Education
1995-1999 University of South Florida Tampa, FL
B.A., Religious Studies
minor in music theory, performance, and composition.
Certifications
Apple Certified Macintosh Technician
Apple Certified Support Professional
Bomgar Representative Essentials
Interests
Computers, home improvement, music, family
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