Project Management, Systems Analyst, Technical Support

Thao T. Lam (Kathleen)

***** ****** ***** ****, ******* VA 22030

703-***-****

********.***@*****.***

CAREER OBJECTIVE:

Project Manager effective in leading and directing IT projects from inception to

launch. More than 2 years of progressive management experience and repeated

success in developing project initiatives, directing project plans and achieving

revenue performance targets.

Key Competencies:

• Critical thinking and problem solving skills

• Planning and organizing

• Decision-making

• Influencing and leading

• Delegation

• Team work

EXPERIENCE:

AT&T Government Solutions, Inc. April 2011 – Present

Project Management

• Responsible for the overall direction, coordination, implementation, execution, control and

completion of specific projects ensuring consistency with company strategy, commitments

and goals.

• Proactively assisting different projects and team work.

• Facilitate the definition of project scope, goals and deliverables.

• Present reports defining project progress, problems and solutions.

• Present financial reports with charts and presentations.

• Participate in a Revenue Assurance Team to improve and increase the revenue of a

company.

• Proficient with Excel and Access spreadsheets and project management tools.

Westgate Realty Group, Inc. Dec 2005 – April 2011

Independent Contractor

• Provided independent consultant services to small offices across Virginia and Washington

Metropolitan areas.

• Handled sales for residential, commercial, business brokerage, leasing, and investment

properties.

• Examined and evaluated prospective commercial and residential properties.

CALIBRE Systems Nov 2000 – Dec 2005

Systems Analyst

• Provided technical support to the US Army Integrated Logistics Analysis Program (ILAP), a

logistics automation application used to analyze maintenance, supply and financial data.

• Worked closely with Senior Database Administrator to develop, maintain, and document

data flow.

• Installed, configured, and administered Windows XP, Windows 2K/2K3 Client/Server, UNIX

and Linux operating systems.

• Conducted systems periodic review to include systems upgrade, operating

systems/applications security patches, and security virus definitions to all servers and

clients on the network.

• Provided user training on the maintenance and operation of the systems and applications.

COMPUTER EXPERIENCES:

Applications: Microsoft Office Suite 2010 (Word, Excel, PowerPoint, Outlook, and

Publisher), Internet Explorer, Netscape Communicator, Citrix, Remote Desktop

Database: Oracle, PL/SQL, MS SQL 2010, MS Access, MySQL, Hummingbird

Operating Systems: Windows 2K/2K10 Client/Server, Windows XP, Macintosh,

MetaFrame

Hardware: IBM Compatible PCs, laptops, printers, enterprise servers, and client desktops

EDUCATION:

• Bachelor of Science in Computer Information Systems, August 2014

• Diploma (Computer Information Systems), Strayer University, 1994

SPECIAL TRAINING:

• Networks Security Basics, July 2013

• Web Page Design, May 2013

• Oracle PL/SQL: Strayer University, December 2004

• Introduction to Oracle 9i: SQL, Oracle University, Reston, VA, July 2003

AWARD:

• Honor’s List for Outstanding Academic Achievement, Strayer University

PERSONAL:

• U.S. Citizen

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