Customer Service Administrative Assistant

Debra Puckett

*** **** ***** ****** *******, CA *0222 760-***-**** *************@*****.***

Objective

Administrative Assistant/Receptionist position allowing for the use of demonstrated organization, customer service,

communication, and project management skills proven by 28 years of successful, professional employment.

Profile

Motivated, personable business professional with a successful 28 year track record of providing customer oriented

service. Talent for quickly mastering new skills. Willing to learn new technology. Diplomatic and tactful with

professionals and non professionals at all levels. Accustomed to handling sensitive, confidential records.

Demonstrated ability to work independently as well as effectively on a team.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated

ability to easily transcend culturally diverse environments. Thrive in project/deadline driven environments. Excellent

written and verbal communication skills.

Skills Summary

1. Project Management 5. General Office Skills 9. Front Office Operations

2. Report Preparation 6. Customer Service 10. Multi Tasker

3. Written Correspondence 7. Computer Savvy 11. Positive Attitude

4. Communication Skills 8. Time Management 12. Types 50+/10 Key

Professional Experience

Customer Service/Problem Solving/DETAIL MASTERY & ORGANIZATION

1. Oversaw front office operations and provided impeccable customer service:

1. Responsible for purchasing and distributing all company office supplies.

2. Organized and facilitated inbound/outbound package shipments and mass mailings.

3. Interfaced professionally, courteously and personably with walk in customers, vendors and visitors.

4. Answered multi line switchboard system.

2. Created an organized, workable information retrieval system for Construction and Maintenance Department

of Cucamonga County Water District.

3. Assisted with development and implementation of a systematic record keeping format for the Fleet

Maintenance Department of Cucamonga County Water District; required analytical skills and the use of

personal time to study manuals which assisted with the mastering of the system’s complex capabilities.

4. Worked with a diverse, highly skilled sales community as the first contact with the District Office.

5. Supported CEO, Director of Human Resources, Customer Service Supervisor, Manager of Construction

and Maintenance, Personnel Services Department, Manager of Administration and Salesmen.

6. Cross trained to provide relief support for Shipping/Receiving Department, responsible for creating Bills of

Lading.

1. Managed all aspects of day to day operations as Administrative Assistant and Receptionist:

o Answer multi line telephones and operate various office equipment.

o Greet and direct customers, vendors, visitors, parents, students and company personnel.

o Assist with Human Resource Department, Accounts Payable and Payroll within Finance

Department, and School Nurses.

Communication: Reports/Presentations/TECHNOLOGY

1. Rapidly learned and mastered varied computer programs; includes Microsoft Office Suite.

2. Entered and updated the quote logs for eight sales territories.

3. Provided data entry support in the preparation of various reports.

Employment History

WESTERN PACIFIC STORAGE SOLUTIONS – San Dimas, CA

Administrative Assistant/Receptionist, 2004 to 2009

HESPERIA UNIFIED SCHOOL DISTRICT – Hesperia, CA

Secretary/Receptionist/Clerk, 2000 to 2004

VARIOUS TEMPORARY EMPLOYMENT AGENCIES – Inland Empire, CA

Secretary/Receptionist/Administrative Assistant, 1996 to 2000

HERZOG CONTRACTING – Traveled to various locations throughout Southern CA

Administrative Assistant, 1994 to 1996

PACIFIC BELL/AT&T – Wilmington, CA

Operator Services, 1980 to 1993

Education

CAL STATE UNIVERSITY, DOMINQUEZ HILLS – Carson, CA

Studied Business Administration GPA: 3.5/4.0

(Completed three years of a Four year advanced degree)

DOMINQUEZ HIGH SCHOOL – Compton, CA

Graduated in top of class, 1971 GPA: 3.8/4.0

High School Affiliations:

Honor Roll Society, Girls Athletic Association, French Club, Women’s High School Service Club, and Community

Service

References

AVAILABLE UPON REQUEST

Contact this candidate