Customer Service Sales

Giselle Fernandez

**** *** ****** ****, ***. ***

San Antonio, TX 78251

Tel. 210-***-****? ********@*******.***

I am highly organized and detail-orientated Executive Assistant and

Customer Service Representative with over 10 years' experience providing

thorough and skillful administrative support to senior executives in fast-

paced international manufacturing companies. I also have superior

communication skills and extensive experience in customer service both in

person and by the phone. I have expertise in planning and overseeing

motivational and internal relations activities and events.

Education

Alliant International University, B.A. in

International Business Administration

Mexico City Campus

November 1998

Prosser Academy High School, Degree in Computer Programming

Chicago, IL 1990-1993

Employment:

Tursa Group

Virtual Customer Service Representative: November 2012- November 2013.

Modified website information using a CMS such as WordPress. Implement

knowledge of computer skills and internet usage to perform required

research and download files. Handled the social media through Hootsuite.

Gasonic Environmental Services

Updated important client information in various databases in order to have

the latest and most accurate information. Handled the accounts receivable

in QuickBooks, making sure that the overdue invoices were paid. Answered

incoming calls and making sure that they we handled in the manner that they

were received based on their importance. Constantly updated client

information in the different CRM`s that we handled.

FourPawsOnline Ltd.

Work effectively under limited supervision as customer service

representative, providing customer care via phone and email. Participate

extensively in comprehensive training to assist with customer purchases,

utilizing learned skills to provide product assistance, billing inquiries

resolution, and related troubleshooting. Perform data entry, verify sales

calls, and set sales appointments for several products and services.

Salestipaday

Researched the internet; gathering information in order to create sales

leads. Contacted members of the Romodelit group in order to obtain monthly

sale offers. Created invoices and added accurate billing and address

information. Transcribed voice memos on the phone for email. Created and

scheduled meetings in Google calendar with the purpose of getting specific

tasks done.

Pet Time Creations; Mexico City, Mexico

Owner: April 2011 till present.

I founded this company in 2011. Handled the administration, manufacturing,

marketing, publicity and distribution of fashion dog beds and clothing.

Coordinated the staffing of 4 people and various vendors that distributed

our fashion line. Worked closely with the national retailers ad organized

and participated in Pet Expos and created other materials for the same

purpose.

RIA Financial Services (Euronet Worldwide); Chicago, Illinois

Relationship Manager: April 2010 till March 2011.

Worked closely with clients to understand the business needs and to explore

opportunities for growth. Served as a liaison between our agents and

territorial managers in order to increment sales through intensive

coordination with our corporate financial team. Maintained strong

knowledge of company's products, pricing, policies, etc., so as to educate

clients on benefits. Duties included verbally translating into English/

Spanish via telephone and also written documents, in order to facilitate in

the completion of monetary transaction agreements and other products

offered. Additional responsibilities consisted of organizing the

distribution of Marketing materials and promotions to our agents in various

states within the Midwest region. Furthermore, provided onsite technical

support in order to find appropriate solutions to equipment installation

and computer problems.

Ace Hardware Corporation; Oak Brook, Illinois

Bilingual International Account Specialist; June 2008 - March 2010.

Provided customer service support in Spanish to International Retailers.

Duties included monitoring large volume of calls and translating

information both verbally and written from English to Spanish and vice

versa, in order to negotiate pricing and provide updates on promotional

sales from International vendors. Also responsible for the logistical

processing of customer orders; it includes coordination with vendors, sales

staff, billing representatives, warehouse and shippers.

Axcelent, Incorporated; Chicago, Illinois

Assistant to the CEO; March 2007 - February 2008.

Provided administrative support, including, copying, sending faxes, mail

handling and supplies management. Additional responsibilities included

processing customer orders, and managed all day-to-day operations and

prepared the daily financial report using QuickBooks, which included

accounts receivable, accounts payable, bookkeeping, invoicing, filing and

customer service. Built relationships with customers and helped resolve any

freight problems that may have arisen.

Stiefel Laboratories, Incorporated; Queretaro, Mexico

Senior Logistics Analyst in the Exporting Department; September 2004 -

January 2007.

Processed sales orders, and prepared import/export documents in accordance

with established procedures and guidelines, tracking the shipment of goods

and making sure they reached the destination, maintained department

database records, and served as a liaison between traveling sales

representatives and staff based in the home office. Duties also included

the supervision of the warehouse staff; making sure the orders were

correctly packaged with their corresponding labeling and documentation.

Furthermore, was responsible for the written and verbal, Spanish/English

translations in order to facilitate the communication between executives

from the U.S. and Mexico.

Johnson Controls, Incorporated; Mexico City, Mexico

Bilingual Executive Assistant to the CFO; September 2001- August 2004.

Coordinated complex international and domestic travel arrangements

(airplane, rental car and hotel accommodations') on behalf of the CFO and

all plant controllers on a national level. Additional duties included

arranging and sending out notices of important meetings; prepared agenda

items and materials; attend meetings; took and transcribed minutes and

distributed them to the appropriate personnel. I furthermore, received and

provided banking and financial information, from our suppliers in the US,

Europe and Asia for accounting and electronic wiring payments to the

treasury department.

Skills:

. Bilingual in English and Spanish 100% (verbal and written translations)

. Have cross-cultural experience, which makes it possible to interrelate

with diverse cultures, and thus have good communication skills

. Plan and organize work in a timely manner

. National and International Travel arrangement experience

. Handle work load efficiently in fast paced companies

. Experience in Computer Knowledge: Windows XP, Windows Vista and Windows

8; Microsoft Office Suite (including Power Point, Excel, Word, and

Access) ; Adobe Illustrator; Outlook Express: Lotus; ACT: Quick Books,

Waveapps, Xero, Freshbooks and Advanced Internet Research

. I have basic knowledge in Word Press; being able to create web pages and

also update and change information when necessary

. I am also familiar with Hootsuite, Sugar and Constant Contact.

. Willing to learn and adapt to different situations

. Communicate and deal effectively with public

References y letters of recommendation:

Furnish upon request

Contact this candidate