Quality Assurance Customer Service

Resume of DEREK H. LANE

Page *

**** ************ ****

DEREK H. LANE Haw River, North Carolina 27258

336-***-**** (H)

336-***-**** (C)

*******@*****.**.***

Summary of Experience

Quality Engineer in manufacturing and service industries. Background in inspection and product testing

return material authorization issuance, customer service, vendor, and employee relations, preventative

maintenance (PM), expediting, training, scheduling, and preparing reports.

9/21/09 to AMETEK Industrial and Technical Products, Whitsett, NC

10/14/13 A global manufacturer of electric blowers and motors for industrial applications.

Quality Engineer: Responsible to Quality Assurance Manager for RMA issuance,

first article reports, and various other quality assurance duties.

• Responsible for customer service after the sale regarding quality and/or performance

issues. Responded to the customer with solutions or return material authorization.

• Wrote failure analysis and corrective actions working with manufacturing engineers to

achieve continuous improvement.

• Used Minitab to perform capability analysis of electrical performance test data in order

to apprise management as well as design and project engineering of the stability of

processes.

• Taught ISO 9001:2008 training.

• Performed ISO 9001:2008 audits.

• Performed first article inspections using various quality tools including

micrometers, calipers, scales, thickness gages, and optical comparators.

• Asked suppliers for corrective actions and received them.

• Perform various other duties pertaining to quality assurance.

• Performed customer visits.

• Working closely with the Quality Manager, we accomplished a 44.8% reduction ($439K)

in warranty cost from year 2011 to year 2012 by pushing back on non-warrantable

requests for returns and scrutinizing the returns that we did receive.

A. O. Smith Electrical Products Company, Mebane, North Carolina

2/12/96 to

A global manufacturer of electrical motors for residential and industrial applications.

6/13/09

Supplier Quality Analyst: Responsible to Quality Assurance Manager for receiving

inspection, vendor and internal first article inspections, and interaction with suppliers.

Performed quality testing on incoming and outgoing materials utilizing

micrometers, dial calipers, and thickness gauges.

Resume of DEREK H. LANE

Page 2

• Verified products with use of design prints.

• Trained in Statistical Process Control (SPC), Continuous Improvement, Kaizen, and Fire

Extinguisher procedures.

• Performed incoming inspections, electrical repair, and Quality Control checks.

• Knowledge of Purchase Parts Approval Process (PPAP).

• Gathered data for capability studies.

• Filed claims with truck lines when damage occurred.

• Verified and signed for material received.

• Traveled to customers and suppliers.

• Trained in Kaizen process by Kaizen Manager at AO Smith. I was team leader of a

Kaizen team that shortened and increased efficiency of the large product manufacturing

line. We split the line into separate work stations to increase through-put to lacing, final

inspection, and final test. The result was a marked improvement in the “realization”

which was the measure of direct labor productivity.

Production Facilitator: Responsible for the day-to-day operations of manufacturing lines

including scheduling production, managing employees, and ensuring quality throughput.

• Planned and scheduled work. Trained and gave work directions to assigned personnel.

• Read prints and interfaced with engineering staff.

• Used computer operating system and scheduled product through operations.

• Operated extremely accurate gauges including laser micrometers, dial indicators, and

micrometers. Operated forklifts, tow motors, pallet mule and hoists.

• Interfaced with customers to expedite deliveries.

• Ensured maintenance of equipment and coordinated the PM system.

• Collaborated with engineering on tooling and new product development.

Machine Operator: Responsible to Team Leader for machine operations including boring,

grinding, and insertions. Cross-trained throughout department.

• Used micrometers, dial calipers, thickness gauges.

• Assisted in training machine operators.

9/8/94 to Quik Chek Food Stores, Haw River, North Carolina

9/5/96 A regional convenience store.

Assistant Manager: Responsible for compiling shift reports, making bank deposits,

ordering stock and scheduling and verifying hours worked.

Resume of DEREK H. LANE

Page 3

Cashier: Responsible for operating cash register, stocking shelves, and general cleaning.

Education: MBA - Elon University, Elon, North Carolina, Graduated 2004, Cumulative GPA 3.79.

BA - Industrial Relations, University of North Carolina, Chapel Hill, North Carolina,

Graduated with Honors as Johnston Scholar, 1993, Cumulative GPA 3.733.

Contact this candidate