Customer Service Machine Operator

LeDarran Hines

***** ***** ***, ******, ** ***** (H) 936-***-**** (C) 936-***-****

************@*****.***

Professional Summary

Efficient Machine Operator adept in Piping and Sheet Metal. Comfortable

with technology and industrial machinery. Quickly learns new skills and

processes. Meticulous Machine Operator proficient in blueprint reading and

interpretation. Team player dedicated to meeting tight production

deadlines. Experienced Fabricator knowledgeable about general warehouse

operations. Works quickly and stays focused under strict deadlines.

Responsible and hardworking warehouse Assembler who can collaborate with a

team and produce quality work on tight deadlines. Dependable self-starter

experienced in manufacturing production, assembly, quality assurance and

machine operation and maintenance.

Skills

. Knowledge of metal parts and Grinding machine

assemblies . Industrial sheet metal

. Pipes and fittings expert worker

. Production procedures . Hard working and

. operation self-motivated

. Sheet metal layout . Team leader

. Material handling . In-depth OSHA knowledge

. Shipping and receiving . Fork lift operation

. OSHA standards

. Organized

. Flexible schedule

Work History

Machine Operator

Tenaris Hydril - Houston, TX - September 2013 to March 2014

Swage Pipe to open or narrow ends for pipe threading

Accomplishments

finished contracts for Exxon Mobile and Shell

Skills Used

Gauge Settings, Pipe Inspecting, and operating burn machines and other

machines throughout shop

Machine Fabricator

Jyoti Americas - Conroe, TX 10/2012 to 04/2013

o Set up and operated production equipment

o Changed equipment over to new product.

o Started machine operations by inserting control instructions into

control units.

o Fabricated and altered parts at construction sites using shears,

hammers, punches and drills.

o Made and revised set ups on test strands previously calibrated by

other staff.

Cook/Dishwasher

Chili's Bar & Grill - Conroe, TX 03/2012 to 10/2012

. Apportioned and served food to facility residents, employees, or

patrons.

. Assisted co-workers .Checked the quantity and quality of received

products

. Supported all kitchen operations when chef was absent.

. Placed clean dishes, utensils, and cooking equipment in storage areas

Cook

Harry's Bar & Grill - Mustang, OK 11/2010 to 11/2011

. Assisted in maintaining preparation and service areas in a sanitary

condition

. Cleaned and sterilized equipment and facilities

. Supported all kitchen operations when chef was absent

. Maintained daily cleanliness of broiler and fryers.

Cook

Sonic Drive-In - Oklahoma 09/2007 to 07/2011

. Responsible for daily set up of five stations.

. Maintained daily cleanliness of broiler and fryers.

. Trained kitchen staff on proper use of equipment, food handling, and

portion sizing.

Order Selector

Tires Inc - Ardmore, OK 05/2006 to 12/2007

. Sorted cargo before loading and unloading.

. Recorded numbers of units handled and moved, using daily production

sheets or work tickets.

. Packed containers and re-pack damaged containers.

. Moved freight, stock and other materials to and from storage and

production areas and loading docks.

. Operated forklifts and other heavy machinery safely.

Customer Service Representative

1-800-Flowers.com - Ardmore, OK 08/2005 to 08/2006

. Receive inbound calls at a call center, at high volume customers,

helping to find and locate customer's orders and check order status to

confirm delivery of product.

. Made inquiries to find vendors and guarantee that product was in

stock, and find the closes vendors to take order and make sure the

customers are satisfied].

. Addressed and resolved customer product complaints empathetically and

professionally.

. Met or exceeded service and quality standards every review period.

. Acted professionally and patiently when addressing negative customer

feedback.

. Conducted performance reviews for all Customer Service

Representatives to reduce resolution time and improve customer

satisfaction rates.

Education

High School Diploma: General studies 2003 Cleveland high school -

Cleveland, Texas

Business Management 2006 Southwestern Oklahoma State University -

Weatherford, OK

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