Manager Project
Resume:
Mohammad Zibdeh
**** ******** **, ***********, **, L5M 4H8
SUMMARY
A result driven IT leader with capabilities in driving large scale complex IT programs that integrate processes, people and technology to optimize businesses performance. Proficient in managing and consulting outsourcing engagements. Expert in information security services across multiple industries. Technology savvy with strong financial background and people management skills. Expertise includes:
* People Management, Coaching, and Team Building
* Portfolio, Project and Program Management
* Information Security Services Management
* IT Operations, Architecture and Service Management
* Client/Vendor Relationship Management
PROFESSIONAL EXPERIENCE
IBM CANADA, 2012 – 2014
Senior / Program Manager
Managed two strategic outsourcing transformation programs with a total operational budget of $43M. Led the overall programs towards closure. Served as an escalation point between clients and IBM service delivery teams.
* Managed large teams of up to 60 experienced project managers, architects and SMEs.
* Tracked and completed programs’ financials, charters, risks, actions, issues, scope, budgets, change requests, technical solution documents, and closure documents.
* Deployed resources with different competencies and wok zones to meet the requirements of specific global projects in collaboration with resource managers.
* Orchestrated inter-project dependencies to meet contractual deliverables.
* Negotiated executive changes to scope, budgets and timelines with customers.
* Generated executive reports for both internal and external consumption.
HEWLETT PACKARD (HP), 2010 – 2012
Enterprise Services Executive
Created market awareness about HP Enterprise Services (EDS) and generated a business funnel of $40M.
* Responded to RFIs/RFPs, built business cases for required services and solutions.
* Developed business cases, and qualified outsourcing and managed services business opportunities.
* Led engagements with account teams to penetrate named accounts driving business development motions more into service led engagements.
* Generated outsourcing needs for ITO, BPO, Cloud and Apps services.
I(TS)2, 2007 – 2010
Director of Managed Security Services, 2008-2010
Launched a self contained Managed Security Services Provider (MSSP) business in partnership with Verisign.
* Managed three business units with over 40 heads linking business objectives to their individual KPIs.
* Implemented SIEM solutions, monitored SLAs, established remote client operated SOCs, ran vulnerability assessments and penetration testing to secure the enterprise, and PCI compliance.
* Developed white labeling and co-branding MSSP partnership programs with major service providers.
* Delivered security consulting practices around governance, risks and compliance.
* Developed financial models for services pricing, ROI and TCO calculators.
IT and Data Center Manager, 2007-2008
Managed two world class data centers with business continuity controls based on DRI/BCI to support the launch of MSSP.
* Delivered ISO 27001 and Cisco MSCP programs (ISO 20000).
* Managed IT projects for ERP/CRM/EPM in addition to the daily operations following ITIL best practices.
* Conducted vulnerability assessments, penetration testing, and regular audit checks on the implemented security, IT and business controls.
ORASCOM TELECOM, 2006 – 2007
IT Manager
Managed a team of 17 head counts and launched an online payments gateway with over 3,500 point of sale (POS) for business online services.
* Transformed data center infrastructure and network services to meet growing business needs.
* Deployed high level availability setups for 24x7 for critical business services.
* Automated business processes for the service center, logistics, and finance operations.
* Customized the ERP deployed solution to meet agile business needs.
AB BANK PLC, 2004 – 2006
Senior IT Technical Specialist/Project Manager
Developed the backup and storage retention policies for the critical information assets of AB bank in compliance with BASEL regulatory.
* Acted as a Global Storage focal point for AB branches in the US, Europe, and the Middle East.
* Implemented one of the most complex SAN Management solutions to support open systems and AS400 core banking systems.
* Consolidated, Implemented and managed a complex enterprise backup solution for all banking critical services
COMPUBASE INTERNATIONAL
Trainer and Consultant, 2001– 2004
Delivered Microsoft advanced infrastructure training courses for major clients (Telecoms, Banking, and Public clients).
* Conducted official training courses for Microsoft solutions.
* Acted as a technology consultant for key clients to support the deployment of advanced Microsoft technology based solutions.
* Supported the GM in hiring, coaching, and building the training schedule for sales and marketing.
EDUCATION
M.Sc., Information Technology Management - University of Sunderland, England - UK
B.Sc., Electronics Engineering - Princess Sumaya University for Technology, Amman – Jordan
CERTIFICATIONS
Project Management Professional (PMP) Certified
ITIL Foundation Certified
COBIT Foundation Certified
Certified Information Systems Security Professional (CISSP) Certified
Certified Information Security Manager (CISM) Certified
Microsoft Certified Trainer (MCT) Certified
ISO27001 Lead Auditor Certified
Qualys Guard Certified Professional
MCP, MCDST, MCSA, MCSE, CCNA, CCA, N+, A+, Security+ Certified
Certificate of Achievement - HP Sales Development Program (SDP) (8 weeks - UK)
Certificate of Achievement in Sales and Marketing Strategies (1 week – ME)
Certificate of Achievement in Leadership Management Skills (2 weeks Program – Malaysia)
Certificate of Achievement SAN Management (1 week -Germany/1 week - UK)
Pursuing TOGAF and CISA
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