Sales Management
Resume:
Herb Lair
. *****@***.***
https://sites.google.com/site/cuoirent/home
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Summary
I'm an executive with a highly successful extensive USA and international
background. Over 30 years of consulting and entrepreneurial business
development. I've personally handled all aspects of a business including
sales, marketing, accounting, CRM design and strategies for customer care
and billing, finance, operations, training, support, research and
development, contract negotiations, and HR. I have worked in social media,
retail, utilities, government, petroleum and natural gas industry,
telecommunications, and financial services. Proven ability to select
business development teams and distributors in-country and then implement
global sales programs. Adept at developing relationships with other C-
level executives and high-ranking government representatives in both the
U.S. and abroad. Within a three year period, I've cost effectively
developed business, sold, and installed systems in over 50 countries.
Consistent record of growing start-up companies to multi-million dollar
operations. Outstanding presentation and communication skills. Video
http://lnkd.in/-7RU63
Professional Experience
CUO, Inc. ( CableData Desktop Solutions), Harrison, AR / Sacramento, CA
1973 - 2013
President
. Founded CUO, Inc., and directed all corporate functions, including
finances, operations, and business development. Formulated all policies
and procedures, recruited personnel, and guided company's growth and
market penetration.
. Became first company to license software for subscriber management as an
in-house PC-based solution
. Developed advanced CRM strategies to manage subscriber marketing, sales,
and relationships.
. Developed business strategy focusing on providing cost-effective computer
solutions, low-cost billing solutions for cable companies, and subscriber
management systems.
. Grew company from start-up to multi-million dollar company
. Released first in-house subscriber management and billing system in 1980,
rapidly expanded client base to national level.
. Led entry into foreign market in 1988, delivering first international
software license to client in Saipan, and then later Bermuda, Trinidad,
and the Dominican Republic. By 1992 client base included companies in
Spain, Romania, Hungary, and Philippines.
. Negotiated sale of technology company to CableData in 1994 and remained
on as President of subsidiary. Led continued growth of company's
services, expanding to 50 countries. Now part of Amdocs.
. Increased revenue by more than 30% annually and became largest provider
of turnkey subscriber management and billing systems. Oversaw migration
to ASP web-based services.
. Developed and implemented first addressable interface between HITS and
subscriber management system.
. First company to install US-based subscriber management software in
foreign languages, including Mandarin, Spanish, Romanian, Russian,
Hungarian, French, and others.
MetLife
2009-
2012
Registered Representative / Financial adviser
UBS
2005-2009
Registered Representative / Financial adviser
Herb Lair Page 2
Consulting Solutions International, LLC, Harrison, AR
1999 - 2005
Principal, Senior Consultant, President
. Achieved more than $11 million in savings per year,
. Founded and operated technology consulting firm specializing in business
development, customer care and billing, business process improvement, and
technology assessment for domestic and international cable, telephony,
and ISP businesses.
. Conducted business and technology assessments and identify ways to
generate additional revenue.
. Developed strategic business and sales plans, initiate sales process,
design interfaces, and implement provisioning of services.
. Formulated solutions for reducing expenses, assist with vendor and
service provider selection, develop RFQs, manage conversions,
implementations, call center re-engineering, and CC&B projects.
. Lead reorganization of IT departments to improve information flow. Carry
out re-engineering of key processes such as marketing, sales, and
information management.
. Acquire and manage accounts with clients such as iNDemand, Convergsys,
CSG Systems, CableData (now AMDOCS), Mindport, Proxima, Metromedia, and
Time Warner...
. First company to integrated interactive voice response, allowing cable
systems to provide 24x7 customer support, and increasing revenue by
incorporating touch-tone phone purchase of products/services.
Selected Project List
. Developed clearinghouse and video-on-demand (VOD) solutions for
iNDemand. Created business model that produced major cost savings for
affiliates. Solution provided billing service and client, knowledge
transfer of direct reporting requirements, and integration of services
from selected vendors.
. Facilitated installations in Europe, Tahiti, and the Philippines for
United International Holdings (now Liberty Global).
. Implemented customer care / billing systems in Taiwan, Indonesia,
Spain, China, Kuwait, India, Argentina, Brazil, and Eastern Europe.
. Carried out business development and / or localization issue resolution
for companies in Latin America.
Education
University of Arkansas, Fayetteville, AR
MS in Mathematics BA in Mathematics
LICENSES
Series 7 - covers securities law and products (stocks, bonds, mutual funds)
Series 66 - additional rules and regulations covering Uniform Securities
Act
Arkansas Life and Health/Disability
Computer Skills
Windows, Word, Excel, PowerPoint, Access, SQL, Oracle, RAD, Delphi
Languages
Spanish, German
Associations and Organizations
Pi Mu Epsilon National Mathematics Honor Society
NCTA and CTAM
Texas Cable and Telecommunications Association
Kiwanis Club, President, Lt Governor
Local Airport Board, President
County Board of Education, President
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