Customer Service Objective
Resume:
CLARISSA MOSE
Missouri City Tx **489
********.****@*****.***
OBJECTIVE
To obtain a challenging position that allows me to utilize my current skills to assist in advancing
a business that offers a stable employment opportunity. I am also eager to learn new skills and
business and technological advancements.
EDUCATION
Associates of Arts in Business University of Phoenix 2010
SUMMARY OF SKILLS
• Twelve years of collections and customer service experience
• Highly skilled in collecting on Past Due customer accounts, including resolution of
discrepancies
• In-depth knowledge of different collection methods and severance process
• A strong desire to continually elevate the performance of the business as a matter of
satisfaction
• Knowledge of Fair Debt Collection Laws.
• Dedicated and meticulous: Able to exceed both external and internal customer
expectations
• Good Communication and customer service skills
• Outstanding skills in relationship building
• Extremely motivated and flexible team contributor
• Proven record of efficiency and continuous development
• Flexible regarding work schedule – overtime, night and weekends
EXPERIENCE
10/15/2001-09/15/2013: First Data. Houston, Tx Recovery Dialer Collector
Collected on unpaid consumer debt or 3rd party merchant receivables in a call center
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environment.
Collected in compliance with all applicable regulations and internal performance
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standards in order to meet or exceed a monthly goal objective of the department.
Contacted the proper party manually or via automatic dialing system
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Documented all discussions and actions in the collections system or database
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Confirmed payment arrangements and finalize calls.
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Contact this candidate