Sales Customer Service

Profile

I am looking for a dynamic work environment where I can contribute as both a team

member and leader, while gaining real world work experience. I want to put the skills and

knowledge I have learned while earning my Bachelor’s Degree in Communication Studies

into practice.

Experience

Assistant Store Operator, Mark's; Brampton, ON 2014-Present

Responsible for using oral and written communication to convey current policy changes,

promotions, and daily tasks to staff. Trains staff by reviewing and revising orientation to

products and sales training materials. Attracts customers by originating display ideas;

following display suggestions and schedules. Promotes sales by demonstrating product

knowledge to customers. Prepare sales and customer relations reports by analyzing and

categorizing sales information. Identifying and investigating customer complaints and

service suggestions.

Producer and Host News Now, CHRY 105.5fm; Toronto, ON 2013-Present

Responsible for hosting one hour of News Now every week. Compose a new, relevant, and

explanatory script for the show. Pitch story ideas on a weekly basis during story meetings.

Organize and set up interviews with relevant contacts, conduct interviews and edit

accordingly.

Social Media Coordinator, CHRY 105.5fm; Toronto, ON 2013 January-November

Responsible for single handedly creating a website, blog, twitter, and facebook page for the

News Now radio show. Took a week's worth of news content and edited and formatted it in

order to create downloadable podcasts. Maintain the social networking, and podcasts on a

weekly basis. Promote the brand of CHRY with a strong online presence, including logos,

social media, and throws on air.

Key Holder, Mark's; Brampton, ON 2012–2013

Responsible for providing excellent customer service by providing information regarding

promotions and product knowledge. Maintain a safe and clean store environment. Maintain

inventory by checking merchandise to determine inventory levels. Prepares reports by

collecting, analyzing, and summarizing information. Maintains quality service by

establishing and enforcing organizational standards. Contributes to team effort by

accomplishing related results as needed

Sales Associate, Mark's; Brampton, ON 2012 February-June

Responsible for greeting and assisting customers with a professional demeanor. Indicate

customer's wants and needs, assisted accordingly. Communicated current sales and

promotions to customers. Provide professional advice to customers regarding services and

products. Complete all cash transactions in an efficient and timely manner.

Sales Associate, Forever XXI; Brampton, ON 2011–2012

Responsible for maintaining a clean and organized work environment. Answer customer

questions in a professional manner.

Sales Associate, Sears; Brampton, ON 2008–2011

Completed all transactions in an efficient and timely manner. Maintain a safe and clean

store environment. Communicated current sales and promotions to customers.

Education

York University, Toronto, Ontario Honours Bachelor of Arts (B.A.), Communication

Studies with a Minor in Sociology, 2014

Volunteer

Brill Communications; Toronto, ON 2012–2013

Assisted in the Production of Toronto Fashion Week.

Canadian Cancer Association; Brampton, ON 2010–2012

Daffodil pin canvasser.

Canadian Breast Cancer Association; Brampton, ON 2008–2012

Pink Ribbon Campaign canvasser.

References available upon request.

Contact this candidate