Telecommunications Technologist III

Robert M. Pagell

**** ****** **** ******, ***** Point, Indiana 46307

Home 219-***-**** Cell 219-***-****

*************@*****.***

To obtain a challenging position in the Telecommunications industry that will utilize

Objective

all aspects of my managerial and hands on knowledge. I am a goal oriented focused

individual who is always looking to advance my expertise. I am always looking for a

challenge and to keep up with the latest technologies.

Telecommunications Technologist III

2005 Present

Professional Experience Franciscan Alliance Information Services, Hammond Indiana

Maintain Call Center with over 50 Agents in 3 different locations

across Indiana. This Call Center utilizes the Avaya Integrated

Voice Response system as well as CCT Screen Pop application

Web Application and Contact Recording and Avaya Aura Contact

Center Management.

I am also responsible for the Avaya CS1000 VOIP PBX and

Avaya Call Pilot voicemail system for one of our hospitals and

one large clinic within the region. At these sites I am the sole

technician that handles all moves, adds changes and upgrades.

Owner 1999 2005

Elite Communications & Electric, Dyer Indiana

As owner and technician of Elite Communications and Electric I

was responsible for scheduling and sales for a work force of over

15 people. I completed all billing and bidding for the company. I

was responsible for training our staff to insure all technicians

kept up to speed with the technology we installed and

maintained. Our main focus was infrastructure wiring and

installation.

1992 1998

Telecommunications Installation and Service Technician

Amstar Communication Chicago, Illinois

Installation and maintenance technician. I was one of the main

technicians for this company. My main duties were installation of

large infrastructure wiring project as well as several large

NEC2400 PBX installations.

Education Completed the Avaya CS1000 Installation and

•

Commission courses held by Global Knowledge.

Completed the Avaya Contact Center Administration

•

courses held by Global Knowledge.

Completed the Avaya Database Administration courses

•

held by Global Knowledge.

I have hands on experience with the Avaya CS1000

•

VOIP PBX phone system, Avaya Call Pilot voicemail

system, Avaya Aura Contact Center, Avaya

Communication Control Toolkit, Avaya IP Office and

the Verint Call Recording workforce optimization

(WFO).

4+ years, Owner / Partner of Elite Communications and

•

Electric, Inc.

Certified on:

•

1. NEAX 2400IMG (ICS) – installation and

maintenance

2. NEAX 2400 SIM/IMGX/IMGXH – installation and

maintenance

3. NEAX 2000 IVS – installation and maintenance

4. NEAX 2000 IVS/CCIS & T 1

5. EON Millennium

Communications Apprentice program: International

•

Brotherhood of Electrical workers (I.B.E.W) Local

Union # 134 – member since 1991

Extensive knowledge on PBX and Voicemail systems –

•

including:

1. Nortel Norstar MICS

2. Nortel BCM

3. Avaya IP Office

4. Avaya Voicemail Pro

5. Nortel Option 11

6. Call Pilot Voicemail

7. Nortel/Avaya CS1000 VOIP

8. Avaya S8700

Experience with installation of Category 5, 5e, 6 and

•

fiber optic cabling

Extensive knowledge of information technology wiring

•

and building code wiring standards

Contact this candidate