Customer Service Manager

Lindsay Crowell

** **** ******, ********, **** **020 ***********@*****.*** 413-***-****

Education

Springfield Technical Community College Springfield, Mass

Master PC Network Help Desk Technician Certification

September 2013 – December 2013

Achieved Certifications:

• CompTIA Network+ ce

• CompTIA A+ ce (801 & 802)

• CWNP Certified Wireless Technology Specialist

• Microsoft Technology Associate

• Microsoft Certified Professional

Information Technology Qualifications

• Was in charge of the mobile technology roll out and implementation of wireless registers

during employment with Ann INC in Longmeadow, MA.

• This included working with the IT department over the phone to troubleshoot and set up

different aspects of the mobile register implementation.

• Have successfully repaired operating systems, hardware, and network issues for private

client base, as needed. Networks include wired and wireless.

• Very comfortable speaking with customers via telephone or in person.

Employment History

Store Co Manager

Ann INC. (formerly Ann Taylor) – Longmeadow, Mass, May 2010 – February 2013

• Responsibilities included oversight of staffing and payroll, facilitating all hiring and

recruiting for store personnel, merchandise displays and marketing initiatives

• Operational duties inventory management, weekly freight handling and loss prevention

audits including year end corporate reporting

• Oversaw all scheduling and management duties on a regular basis

• Worked to ensure all employees understood company mission and objectives and

provided exceptional customer service

• Consistently exceeded all sales, metrics and store goals

• Led the store level corporate charity initiatives including St. Jude, Susan G. Komen and

consistently collected 125 – 150% of goal.

Store Manager

Olympia Sports Chicopee, Mass, January 2006 May 2010

Olympia Sports, Assistant Part Time Manager – Springfield, Mass, June 2013 Present

• Began as part time associate and within a year promoted to store manager

• Responsibilities included meeting or exceeding all sales quotas and ensuring all

employees were trained and committed to providing outstanding customer service

• Managed all hiring for the location, seasonal merchandise and marketing, inventory and

overall operation of the store

• Consistently exceeded all sales and metrics established for the location

• Corporate community liaison – promoting the Jimmy Fund and Boston Children’s

Hospital store consistently exceeded established goal

Outside Activities and Interests

• Forest Park Zoo volunteer, bird and animal caretaker Springfield, Mass

• Scorekeeper, youth basketball – BasketBull Organization – Springfield, Mass

• Coach, youth soccer Elks Lodge Springfield, Mass

• Advanced Open Water Diver with Trimix and Nitrox certifications

Contact this candidate