Customer Service Experience, Management

Veronica D. Wagner

**** ****** **. *********, **, 30274 678-***-**** ***********@*****.***

OBJECTIVE: To obtain an entry level Management position!

EDUCATION: Bachelor of Science, Recreation, Parks & Leisure Services December 2012

Leisure Planning Management, Minnesota State University, Mankato- Mankato, MN

RELATED COURSEWORK:

Program Planning Mgt. of Park & Rec. Facilities

Community Leadership Legal Processes in RPLS

Public Relations Program in Outdoor Setting

Leisure and Older Adults Leisure and Lifestyle

WORK EXPERIENCE:

Internship:

Little people Inc., Mankato, MN May 2012- December 2012

• Hospitality Director

• In charge of administrative responsibilities, job assignments, worker and customer contact information.

• Learned how to create and sell advertisements.

• Worked hands on with multiple people in a leadership position.

• Experience using Microsoft Office systems such as Word, Excel, and PowerPoint.

• Assisted in planning and executing multiple events such as a 4,000 person History Fest on Jack McGowan’s

farm, weddings, birthday parties, and business meetings.

Server:

T.G.I.F. Restaurant, Morrow, GA April 2013- Present

Best Webster’s Restaurant, Mankato, MN October 2009- April 2013

Greenmill Restaurant and Grill, Plymouth, MN June 2009- August 2009

Byerly’s Grille and Restaurant, Golden Valley, MN June 2004- August 2008

• Trained and evaluated new wait staff in on how to provide customer service as well as opening and closing

duties

• Maintained positive attitude in stressful environment to ensure customer satisfaction

• Efficiently set up and take down work stations in timely manner

• Handled customer complaints effectively by listening carefully and offering pragmatic solutions

• Consistently building team work skills by communicating daily with co-workers and supervisors

• Adapt quickly to new environment to ensure comfort and maximum productivity among co- workers

• Demonstrated dedication to same employer for four years

• Inspired an environment by bringing positive energy to organization

• Organized facility accurately for professional presentation according to supervisory instructions

• Responsible for supervising multiple new staff in completing daily tasks

Care Taker:

Harry Meyering Center, Mankato, MN July 2011- April 2013

• Plan and prepare daily schedules of events

• Maintain files for planning and event execution

• Balance and manage financial documents

• Communicate with co-workers on daily basis

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