Customer Service Sales

Kevin Barrett

**** **** ******, *** *****, CA 619-***-**** ************@*****.***

LinkedIn:http://www.linkedin.com/in/kevinjbarrett

SUMMARY OF QUALIFICATIONS

• 10+ years management experience with a strong focus in the field of recruiting, customer service and sales • Flexible, self starter that actively seeks

new challenges, goals and roles to grow professionally • Exceptional verbal and written communicator with clients, colleagues and superiors • Skilled

negotiator with the ability to achieve end results that satisfy the client as well as company policy • Creative problem solver that utilizes a variety of avenues

and resources to achieve the most efficient impact

PROFESSIONAL EXPERIENCE

Verizon Wireless Industry leading wireless service provider and top 15 Fortune 500 company

11/13 Present. Sales Professional El Cajon, CA

High volume, fast paced sales within wireless industry leader. Consistently exceeding quota.Provide world class technical and customer support in a

rapidly changing industry.

2/13 11/13. Recruiter. Chandler, AZ

Source, screen, interview and hire the best sales professionals for the best wireless service provider. Meet and exceed hiring quotas and metrics.

Discover new and innovative methods of finding the best candidates in a highly competitive job market. Left this position to pursue dream of living in San

Diego.

10/09 2/13 Sales Professional. Chandler, AZ

See Above

Southwest Dealer Services Nationwide provider of auto dealer services and products

Customer Service / Operations Manager.Phoenix, AZ 07/2006 – 11/2009

• Oversaw 60+ automotive technicians ensuring quality work and client satisfaction • Responsible for the recruitment, placement, development and

retention of all new employees in the company • Actively sought out the opinions of clients and employees and utilized feedback to design and implement

new systems leading to increased client satisfaction and employee retention • Reorganized the Customer Service Department and implemented new

productivity procedures that ultimately resulted in a 50% reduction in staff, increased customer satisfaction and eliminated turnover during tenure.

Tige Performance Boats High end sport boat dealership.

Sales / Office Manager, Mesa, AZ 11/2001 – 06/2006

• Participated in all aspects of running the day to day operations of successful boat dealership • Trained and consulted all new and existing sales

employees in best customer service and sales practices • Analyzed and implemented ACT! Software to be utilized by the sales staff as a means of more

efficiently servicing the client database • Developed marketing and client development strategies that enabled the dealership to achieve increased sales

Remedy Intelligent Staffing Nationwide provider of temporary and permanent staffing

Area Operations Manager, AZ market 10/1998 – 10/2001

• Managed the daily operations of three successful recruiting offices • Achieved Employee of the Year recognition in my first year for excellent client

satisfaction • Designed strategies to recruit and retain quality employees to improve client satisfaction • Audited all branches quarterly to insure adherence

to company policy and state and federal legal requirements

EDUCATION

Arizona State University, Tempe Arizona

Mesa Community College, Mesa Arizona

Lamson Jr. College, Tempe Arizona

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