Customer Service Management

#*** - ** ******** *****

New Westminster, B.C.

April 8, 2014

Dear Sir/Madam:

Re: Production and Inventory Planner Position

Having worked as a Manager responsible for scheduling, I know I can add

immediate value to any organization. I understand the importance of

communicating with all stakeholders, management, customers and

employees to ensure that all parties understand the plan and process.

One of my key strengths is to see the big picture and to analyze

processes to ensure the systems meets the needs of the organization and

is practical and realistic to deliver on time and on budget. This

position of Materials Handling & Production Planning Supervisor would

allow me to use my 9 years of scheduling experience and 5 years of

purchasing experience to meet your client's needs. Listed below are

some of the attributes I can offer in this role:

V 9 years scheduling experience in highly technical industries

V Master scheduler at Tree Island Industries and Garibaldi Glass

V Mentored and supervised production and scheduling employees at three

different companies

V Revamped existing scheduling procedures and increased plant capacity

by 30% at Tree Island Industries

V Liaised between customers, management, and employees to determine

schedules and ensure production met timelines with enough product and

people in positions when needed

V While at Garibaldi Glass created a customized scheduling software

system that forecasted when materials would be needed thus ensuring

materials were available when needed which ensured production was on

time

V Senior Purchaser with Garibaldi Glass Industries

V 7 years customer service/account management experience in the

printing industry

V Strong Microsoft Office proficiency particularly in Excel, Word and

Power Point

V Skilled at prioritizing multiple tasks and managing tight timelines

V Exceptional time management and organizational skills

V Honours Diploma in Operations Management from BCIT.

I feel that my experience in scheduling management, purchasing and

customer service together with my production management, operations

management and productivity improvement experience will ensure my

success in this position.

Thank-you for taking the time to review my resume and I look forward to

hearing from you soon. I see many exciting possibilities in the

application of my skills and experience that can benefit your client's

team. Please give me a call at 604-***-**** to arrange for an

interview.

Yours truly,

Chris Stegen

attach.

Chris J. Stegen

71 Jamieson Court, Suite #103

New Westminster, B.C. V3L 5R4

Phone: 604-***-**** Cell: 778-***-**** ***********@*****.**

LinkedIn: linkedin.com/pub/chris-stegen/68/197/35b

Professional Profile

An experienced Operations Management professional with a proven track

record of success in Production Management, Production Scheduling and

Purchasing. Over 20 years of industry experience, with the ability to

immediately add value to your organization. A highly organized team player

with excellent analytical, problem-solving and time management skills

looking to contribute to the success of a progressive organization.

Professional Experience

Purchaser, Garibaldi Glass Industries, Burnaby, BC

2011-2013

. Purchased all plant equipment, parts and consumables ($5,000,000

annual budget)

. Sourced and qualified new vendors resulting in 10% per annum cost

savings

. Reviewed and awarded new and existing corporate purchasing

contracts

Maintenance Purchaser/Scheduler, Garibaldi Glass Industries, Burnaby, BC

2009-2011

. Designed, built and maintained a new Purchase Order tracking and

MIS Excel program

. Designed, built and implemented new computerized Work Order and

Preventative Maintenance Excel

program resulting in less downtime and improved reporting

. Sourced and purchased all machine parts and consumables

. Scheduled corrective and preventative maintenance operations

. Lead daily Maintenance team toolbox safety huddles

. Implemented 5's program within the Maintenance department

Master Production Scheduler, Garibaldi Glass Industries, Burnaby, BC

2006-2009

. Scheduled production of a complete range of fabricated glass

products

. Installed and set up a new ERP system (Simplicity) for entire

plant

. Responsible for and participated in numerous Kaizen and Six Sigma

productivity improvement projects

Account Manager, Transcontinental Printing, Annacis Island, BC

1999-2006

. Responsible for the processing of Customer's print jobs including:

- determining printing specifications

- liaise between the Customer, pre-press and manufacturing

departments

- coordination of product distribution and follow-up as

necessary

- preparation of customer invoices

- facilitation of Kaizen problem-solving projects

Operations Manager, Quest Printing (1992) Inc., North Vancouver, BC

1995-1999

. Responsible for the day-to-day operations of the Company

including:

- sales and marketing

- accounting and finance

- materials purchasing

- electronic prepress using Adobe Photoshop, Illustrator and

QuarkXPress

- pressroom production management

Production Manager/Engineer, Robco Group, Accurate Rubber Products,

Richmond, BC 1993-1995

. Supervised 8-10 unionized production employees

. Member of Management negotiating team for the initial union

contract

. Developed and maintained manufacturing specifications and drawings

. Administered Industrial Health and Safety

. Provided inside customer service and marketing

. Operated and maintained company personal computers including:

- word processing (MS Word)

- database creation/programming (dBase IV, Paradox, Access)

- spreadsheet operations (Lotus 1-2-3, Microsoft Excel)

- hardware/software troubleshooting

.

Production Consultant (Contract), Robco Group, Morgan Brake & Clutch,

Vancouver, BC 1992-1993

. Operational and administrative systems analysis and design leading

to the development of policy and

procedure manuals

.

Master Production Scheduler, Tree Island Industries, New Westminster, BC

1989-1992

. Scheduled production of a complete range of steel products

. Information systems and analysis

. Production planning

. Inventory control

. Quality control

Education and professional development

Operations Management Diploma (Honours)

1987-1989

British Columbia Institute of Technology, Burnaby, BC

. Production and inventory control including J.I.T. principles

. Microcomputer / mainframe applications

. Systems analysis and design

. General and Cost Accounting

. Linear programming and statistics

. Industrial relations and human resource management

. Business communications

. Quality assurance

. Industrial engineering

ISO9000 Implementation Course

Quality Management Institute, Vancouver, BC

Company Safety Program Implementation

Workers' Compensation Board of BC, Richmond, BC

Mountain Oriented First-Aid (Industrial)

Canadian Ski Patrol System (Zone President & Senior Instructor), Kelowna,

BC

Recreational Boating Safety Course

Canadian Power and Sail Squadrons (Instructor), North Vancouver, BC

References Available Upon request

Contact this candidate