Manager Software

***A Castleridge Dr.

Asim Zaman Little Elm, TX **068

H: 469-***-****

* ************ *******:

Information Systems Administrator & Technical Support Manager with years of

experience ranging from upgrading servers, networks, operating systems to

providing users with support on new platforms. Professional experience has

provided the opportunity to adapt to new technologies and continue

supporting end-users.

2 TECHNICAL SKILLS:

Skill Name Skill Last Used Years of

Level Experience

Oracle 7.5 Intermedia Currently 1

te Used

MS - Windows 95, 98, NT, Expert Currently 8

2000, XP,7 Intermedia Used 4

MAC OS X & Solaris 8 te Currently

Used

SAN-Storage Area Network, Expert Currently 5

Vmware Intermedia Used

(EMC) Net Apps, legato, te

Dantz.

MS Active Directory Intermedia Currently 2

te Used

MS Exchange Server Intermedia Currently 1

te Used

Windows Platform Expert Currently 10

UNIX & Linux Intermedia Used 10

te Currently

Used

Troubleshooting Expert Currently 15

Used

Apple LDAP, Sun LDAP, NIS Intermedia 2 years ago 3

& NIS+ te

MS Office 97, 2000,2010 Intermedia Currently 4

te Used

Turbo Pascal 7.0 Intermedia 1 year ago 2

te

MS Visual Basic 4.0 Intermedia 1 year ago 2

te

SQL, Razor SQL Intermedia Currently 1

te Used

Other Technologies Intermedia Currently 5

(Anti-Virus Software, te to Used

Norton Ghost) Citrix Expert

3 PROFESSIONAL EXPERIENCE

Extreme Reach (formly DG), Oct 2008 -

Feb 2014

Information Technology System Engineer & Application support.

Irving, TX

Responsibilities:

Monitor and troubleshoot business critical applications using MOM and

Nagios monitoring tools, application log files performance monitors and

event viewer logging.

Answering sales force ticket for client.

Maintain applications in D.R, QA and Production environments located

in multiple geographic locations around the world in a 24/7 production

environment including 150+ servers

Participate in monthly on-call rotation

Actively work with Software Developers, Database administers to

troubleshoot, diagnose and/or implement new features into the environment

and to implement code fixes

Helped in training it staff with applications used

Performed load testing into the QA environment for new application

deployment

Supporting Windows 2003/2008 server, Linux & Unix server with

application.

Applications used Razor Sql, Bare Tail Pro, Bare Grep Pro, Wireshark,

MySql, Sybase, Sql Server, Cisco Vpn, Linux, Windows Server 2003 / 2008,

IIS, FileZilla, Nagois, Mom Alerts, Araxis Merge, Team Viewer, NotePad

Plus, Geppetto, TightVNC, Royal TS, Salesforce, Vmware.

1 Hanna Truck Sport INC., Information Technology Administrator

Aug 2006 - Feb 2008

Weatherford, TX

Responsibilities:

Conduct & Execute network administration tasks.

Installed of Active Directory on Windows 2003 Server.

Support Windows XP machines and Windows Server 2003.

Installed Linksys rv082 VPN router and accompanying packaged firewall.

Troubleshoot issues on Network WAN & LAN with end users and third party

vendors.

Support of Microsoft Outlook as email client.

Test connection for road crew equipment (uses Version PCMCIA cards).

2 Campbell Ewald, Information & Systems Administrator

Mar 1998 - Mar 2006

Warren, MI

Responsibilities:

System Administrator Jan 2000 - Mar 2006

Administrated servers including Windows Server NT, 2000, Unix Server and

MAC OS X Server (Apple Xserve).

Using Solaris with NIS (setting up users on the NIS and LDAP directory)

Created Backups using Dantz retrospect for Mac OS 9.2 and Mac OS X (Apple

Xserve and Apple Xraid). Backed up all share points.

Configuring Apple Xserve with Raid 1 (mirror drives) and DNS & IP address.

Configuring Apple Xraid with Raid 5 and one hot spare drive.

SAN: Used FalconStor (Linux IPSTOR server) to create SAN for MAC OS X

(Apple Xserve and Apple Xraid). FalconStor is a Linux-operating server

that distributed Terabyte to servers. All fibre channel storage and brocade

switches.

Managed new servers with SAN and backups. Network backup to other Nas and

storage units. Appication like net-app and Legato .

Managed Mainframe like rs6000 & EMC6500 (EMC clariion).

Administrated Apple LDAP and Sun LDAP requests & provided support.

In Solaris using Samba and Total net to connect clients' servers.

Knowledge of scripting (CSH, BASH and PERL)

Mail client Thunderbird, Microsoft Outlook and Microsoft Entourage

Using Checkpoint firewall to keep network safe.

Telnet and SSH using in looking at logs and files.

Created, reset, corrected permissions for desktop support.

Deployed a Citrix meta-frame server in dev environment for testing

application.

Verified backup logs and desktop support files.

Hardware and Technical Support Mar 1998 to Jan 2000

Troubleshoot hardware/software issues with MAC and PCs dealing with memory

to hard drive problems.

Provided support for various MAC OS and Windows platforms.

Help desktop support with Ethernet problems

Printer naming and add ip address to the printers.

3 Wayne State University, Technical & Help Desk Support Manager

Aug 1997 - Mar 1998

Detroit, MI

Responsibilities:

Troubleshoot lab hardware and software.

Managed 5 Label students in computer Lab.

Assisted student & faculty with use of PC/MAC software: MS-Office, Claris

Works, Email (UNIX based & browser), Various Internet Browsers, SPSS

(Statistical Software), & tutorial Software.

Managed campus-wide PC/MAC machines.

Installed and upgraded software as requested.

Sales Staffers International, Product Tester May

1997 - Jan 1998

Andover, MD

Responsibilities:

Tested Microsoft software/hardware products.

Demonstrated Microsoft Software/Hardware at Fairs & Expo centers.

Software included MS-Windows NT, MS Windows '95, MS-Office '97, Encarta 98,

and Flight Stimulator 98.

Hardware included MS-Force feedback Joystick, MS- Trackball Intellimouse

and MS Intellimouse

Montgomery Wards, Salesman Electric Avenue, MI

Nov 1995 - Apr 199

1

2 Harper Hospital, Patient and Transport Support Services, MI

Dec 1991 - Apr 1998

4 EDUCATION:

Bachelor in Computer Information Systems

Clayton University 2005

Associates in Business Administration & Computer Information Systems (CIS)

Wayne State University 1998

High School Diploma

Murray Wright High School 1989

References Available Upon Request

3

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