Engineer Management

C V - Maxi mi l i an Fl avi us Fr anc u

Personal information

Name Maximilian Flavius

Surname Francu

Date of birth 27.04.1983

Place of birth Oradea / Romania

Marital status unmarried

Address Fagului Street, No. 38, Cluj-Napoca, County of Cluj, Romania

Mobile telephone +40-740******

E-Mail ***.******@*****.***

Profession Senior Support Engineer

Strong points

Person

I am a determined person who performs well under stress, who is capable, very thorough, friendly,

attention

very helpful and has distributive

I have received an award at the National German Language Competition, German Language

Education

Certificate.

Have graduated the Faculty of Letters which helps in improving my communication skills in

several languages

Career

I am a Microsoft certified engineer (Windows 7 and Windows Server 2012)

I have 6+ years’ experience in international IT support

Always available for delegations and remote assignments

I have a broad experience with multiple technologies, applications and platforms

Education

1997 - 2001 “Onisifor Ghibu” Theoretical High-School, German-English Department, Oradea

2001 - 2002 Babes-Bolyai“ University of Cluj-Napoca, Faculty of History and Philosophy

2003 - 2007 Babes-Bolyai“ University of Cluj-Napoca, Faculty of Letters,

Applied Modern Languages: German – English

Foreign languages:

English C1

German B2-C1

Romanian C2

Experience

2009-Present

2nd Line Support Engineer

Occupation

Name of employer Endava LTD, Cluj-Napoca

Type of business IT

Main responsibilities Remote troubleshooting for multiple systems and applications such as:

Windows XP/Windows 7/Windows 8/Mac OSx 10.6/10.7/W Server 2003/2008 R2/2012

Citrix: Farms/application publishing/user access/policies

Sharepoint Management: sites permissions/accounts/lists/sites collections

Active Directory: Group/OUs/ACL/

Networking: DHCP/DNS/GPM – asset management/naming/IP reservations

Profile issues: Recreating roaming/local profiles, fixing mapping issues (printers, shared

drives), OS errors (event viewer), MS Office troubleshooting (Outlook profile issues,

Word/Excel errors)

Backup: checking/troubleshooting infrastructure backups (Symantec Vault)

Server remote maintenance: clearing HDD space, system services

Other applications support: Lotus Notes, Open Office, Google Apps

Asset management: SCCM, Altiris

10.2007 – 06.2009

Occupation Service Desk Analyst

Name of employer Endava LTD, Cluj-Napoca

Type of business IT

Main responsibilities Taking calls

Logging reported issues

Basic troubleshooting

Escalating to senior teams

2002 – 2007

Occupation Translator (part-time)

Name of employer Translation’s office – Bradea Livia-Otilia

Type of business Languages

Main responsibilities Translating texts/documents German-English-Romanian

2005 August-November

Occupation Caterer

Name of employer Blackpool Pleasure Beach

Type of business Languages

Main responsibilities Translating texts/documents German-English-Romanian

Achievements

2010 – 2013

Certifications 70-680: Windows 7, Configuring (2010)

70-681: Windows 7 and Office 2010, Deploying (2012)

70-686: Windows 7, Enterprise Desktop Administrator (2012)

70-410: Installing and Configuring Windows Server 2012 (2013)

2011

1st client-site: London, UK (February->March)

Windows 7 Migration

2nd client-site: Krakow, Poland (March-April)

2007

Course Paper Course: “Bachelor International Relations - European Studies

Title: The Future of The European Union”

2005

Course Paper The Scientific Student Communication Session:

Title: “Translating Slang- A (More) Realistic Approach”

Institution: Faculty of Letters, Cluj-Napoca, Romania

2007

Language Diploma Sprachdiplom: Zweite Stuffe

2002

Language Diploma Honorable Mention - National German Language Contest

Location: Brasov, Romania

IT Skills – Applications and Platforms

MS Windows 95/98/Millennium/2000/NT/XP/Vista/7/8, Server 2003/2008/R2/2012

Proficient in

MS Office 2000/2003/2007/2010/2013

Microsoft Exchange 2003/2007/2010, Hosted Exchange

Active Directory

Microsoft SharePoint 2003/2007/2010

Symantec Backup Exec (10d, 11d, 12, 12.5, 13.0, 14.0)

Symantec Enterprise Vault (Administration Console and Vault Client - 8.0, 9.0, 10.0)

Symantec MessageLabs

Blackberry Enterprise Server

Citrix (Services Console/Citrix-Farm)

SCCM, Altiris

Google Apps

IBM Lotus Notes 6.5/8.0/8.5.1

Mac OS X Lion (e.g.:10.6/10.7)

Putty/Filezilla/FTP

VQSM / ITSM (Ticketing system)

Fusion (Ticketing system)

Familiar with McAfee ePO

Microsoft Hyper-V

Cisco Unified Communication VOIP

MySQL Server

Other Driving license B category

advanced computer services and repairing skills

extensive hardware knowledge

excellent troubleshooting skills

Thirst for knowledge, perseverant, team spirit, energetic, outstanding social skills

Hobbies Table-tennis

Bowling

Universal history

Antique/Greek Philosophy

References available upon request

Contact this candidate