Manager Customer Service

Email **********@*****.***

W*** Tombeau Blvd Genoa City, WI 53128 Home#- 262-***-****

Keith Schramm

Objective: Obtain Full Time Employment

I have 33 years of security experience. I began my retail career in 1978

for Zarye Department Stores in the receiving dept. I also worked on

the sales floor as a team leader. I began my security career in 1980

as a security guard for a Grocery store. I have over 10 years of

security contract experience as an Account manager, Captain,

Security Lt, Public Safety Supervisor, and undercover store

detective. I also have experience in building and maintaining

relationships with security contract clients.

I began my loss prevention career in 1981 as a store detective. I have

23 of experience in shrinkage reduction & Inventory control,

interview & investigations, HR issues, safety, recruit, hiring,

scheduling, coaching, developing, and motivation.

I have also held the following positions over the past 33 years:

Regional Auditor/APM 32 stores MPEC, LP district manager 13

stores Zayre, LP regional manager 4 stores Brooks & Brothers,

store LP manager K Mart, Goldblatts, Value City, Zayre, and

Statewide Investigation Services.

I also have over 400 external apprehensions, and over 100 external

ones as of 2013. I have security experience in retail,

warehouses/DC, industy, hospitals, 4 Star hotel, Dept of

Corrections, office buildings, corporate security, college campus,

special events, 4 Star private gated community. I have excellent

customer service skills also operational skills, and problem solving

skills as well. I also have excellent investigation skills, interview

and interrogation skills. I have trained others in these skills as well.

I have excellent leadership skills and enjoy the challenge of

training, and leading others.

Special Courses: Private Detective Cert] Wicklander Interview and

Interrogation Cert] Dept of Corrections courses 20 Hour Basic

S ecurity Course Cert] Hand To Hand Combat IL Perc Card 2015

02/2008 09/2013

Motor Parts & Equipment Corp Rockford IL

Regional Auditor/Asset Protection Manager

I was responsible for the reduction of shrinkage at 32 Napa Auto Part stores, and warehouse.

I set up new operational audits regarding, Cash Management, Inventory Management,

Delivery Vehicle Management, Housekeeping Management also Employee Purchase Logs. I was also

responsible for setting up new cctv’s for the stores and, access control systems for the warehouse.

I set up new store Asset Protection forms. I trained all hourly employees regarding new Asset

Protection procedures and programs. I also trained all levels of management -RVP-TSM regarding all

new procedures and programs as well.

I was also responsible for all investigations regarding, Internal theft, External theft, credit card fraud,

vendor fraud, fuel card purchases, cycle count losses, reclass losses, warehouse losses, delivery vehicle

accidents, and special order losses. I was also responsible for all company alarm incidents. I hired and

worked with a security contract service on all alarm incidents, and cctv’s issues as well.

01/05 05/07

Per Mar Security Loves Park IL

Security Captain

Site Manager/ Captain

I was responsible for all security operations at “Geneva National Private Gated Community”. I was also

responsible for 24 hours/365 days of access control & Customer service also 24 hours of security

vehicle patrols. I managed a staff of 14 officers and supervisors. I was also responsible for developing,

coaching, motivating, and retaining staff. I setting up new security procedures, post orders, and training

of all the officers assigned to Geneva National Gated Community.

I had daily contact with clients and weekly meetings with the president of the community, and street

and sanitation director. I was responsible for safety of residents, guests, employees, golf courses, club

house, Inns, speed control, three gate house, Rec- pool areas, and 27 miles of property.

I worked closely with the Branch Office regarding, hiring, training of new officers,

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Payroll and billing-also extra hours the client requested for special events.

3/03 01/09

Bay Movie House Williams Bay Wi

Owner

Customer service, Rental, Sales, calling members regarding late or missing videos, PL, and

advertisement

10/1998 2/2003

State Of Wisconsin Dept. Of Corrections Union Grove

Milwaukee Wi

Youth Counselor 3 Supervise and Security control of unit & inmates also control room operator

experience.

Process new inmates paper work also enter the inmates into the system

Education

1975-1978

1978-1979 Oak Park River Forest Oak Park Ill

Wilber Wright College Chicago Ill

Other work experience

I have previous retail experience and loss prevention with the following companies: Zayre Department

Stores 1977-1980 [Warehouse/ Hardline-Dept. Lead]…. North Central Security Agency 1980-1981

[Security Guard]….Goldblatts Department Stores 1981-1984 [ Store Detective- Promoted to Security

Manager]….Statewide Investigation Service 1983-1985[ Store Detective Supervisor]….Levy Security

Agency 1985-1996 [Public Safety Supervisor]….Zayre/Ames Department Stores 1996-1990 [Loss

Prevention Manager-Promoted to District Loss Prevention Manager 11 stores]…. Statewide Security

1990-1992 [Security Supervisor/LT]….Brooks & Brothers 1992-1994 [Regional Security Manager for

four stores]….Value City Department Stores 1994-1995 [ Loss Prevention Manager]….Statewide

Security 1995-1996 [Security Supervisor] Elec-Tek Computer & Software- Warehouse….Kmart

Department Stores 1997-1998 [Loss Prevention Manager] 2003-2004 Guardain Security- Public Safety

Barat College Campus

Hobbies: Black Belt martial arts also owner of “Street Defense” Self

Defense School 5858 W Grand Ave Chicago, IL 1981 1984

PAT PRAHL GENEVA NATIONAL COMMUNITY 262-***-****

PAUL VITOIAL STATEWIDE SECURITY 312-***-****

JOE HANSBERRY CHAIRMAN MPEC 262-***-****

RICHARD DOHONEY OWNER/ ASSET PROTECTION 520-***-****

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