Customer Service Project
Resume:
ARMAN FAHANDEZH
*** ******* ***** • Aurora, ON L*G 5N2 • 416-***-**** • *****.**********@*****.***
Qualifications
Excellent leadership skills, with the ability to take necessary actions in tasks when required
Superb in a team atmosphere through the many years of experience working within a team
Outstanding communication and multi tasking skills developed from previous experiences
Admirable work ethic by always following rules and meeting all deadlines
Tech Skills
Extensive knowledge in Word, Excel, PowerPoint and MS Project
Familiar with coding language such as Java and HTML
UML and Patterns for the analysis, design and actual coding of these systems
Familiar with hardware tools like servers, VoIP, network topology
The use of ERP and SAP in a real world setting simulation
EDUCATION
Ryerson University Toronto, Ontario
Bachelor of Commerce 2009 2013
Business Technology Management
Graduated on Dean’s List with GPA of 3.4/4
Connecting business and IT within an organization
Understanding Network topology to select best ways to keep intruders out of a private network
Provided Sun Life Financial with recommendations on improving current legacy systems
Professional Experience
WSP Markham, Ontario
Support Analyst 2013 Present
Resolved any outstanding incident and responded to any received (phone or email) service request
in a manner which best offers exceptional customer service
Making sure that compliance (hardware and software) are respected within all IT environments
based on WSP policy and procedure
Managing incident priorities, minimize delays and end user service interruptions by offering
workaround or escalating situation to next support level or manager
Collaborate with level 2 & 3 technicians’ team, Server Administrator/Network Analyst and IT
Security Analyst to ensure efficient operation of WSP computing environment
Royal Bank of Canada Toronto, Ontario
Business Analyst Summer 2011
Working within a project team to help complete projects that were assigned by team leads
SharePoint 2010 Testing in a Windows environment as company was migrating to newer operating
systems
Agile Project Documentation and production documentation
Word, Excel, PowerPoint and MS Project to log information, track daily tasks of team members,
document minutes and share information amongst the group
Activities & Achievements
RBC Social Committee Toronto,
Ontario
Volunteer Summer 2011
Recording of meeting minutes and posting them on SharePoint
Helping team meet budgets prior to annual Diversity festival for all RBC employees
ARMAN FAHANDEZH
164 Timpson Drive • Aurora, ON L4G 5N2 • 416-***-**** • *****.**********@*****.***
Dear Hiring manger,
As a recent University graduate, I am seeking to affiliate myself with a dynamic employer that is looking
for a results oriented individual. With extensive experience in researching and solving problems,
independently and as part of a team, I am confident that I can help you towards meeting your
organization’s objectives.
Exceptional with fast-pace projects and high pressure settings, I enjoy a challenge and recognize the value
of resourcefulness and teamwork in achieving goals and solving problems. In addition, the wealth of
experience and knowledge that I can bring to an organization is considerable as a result of my education
at Ryerson. I have attached my resume for your review. Some of my key strengths include:
Excellent analytical, organizational, problem solving, & communication skills with the ability to
interact and work with individuals at all organizational levels.
The power to successfully analyze and capture organizations business requirements and provide
innovative solutions.
The ability to enter new environments and begin to adapt and produce high quality results right
from the start with diverse skills that are easily transported between industries and varied working
environments.
The ability to work independently and with team members through the many years of working
within a fast paced environment have helped me gain confidence in working in both settings.
I am an extremely hard working individual that strives for excellence and greatly appreciate an in-person
interview to discuss the ways in which I could assist you in accomplishing your goals. Please feel free to
contact me directly at any time. In the meantime, thank you for your consideration.
Sincerely,
Arman Fahandezh
Contact this candidate