Engineer Quality Assurance

MARY M. CULVER

** ****** ****** *********, ** ***85 413-***-**** ***********@*****.*** 413-***-****

OBJECTIVE

Secure employment in an office environment.

Core competencies include:

Broad Communication Skills Proficient in Word & Excel Technical Consultation

Problem Resolution Requirements Gathering User Service

EDUCATION

Master’s Degree in Cybersecurity – December 2011 Virginia College Online

Bachelor’s Degree in Legal Administration (Summa Cum Laude) – Summer 2009 Everest University

Computer Programming and Operations Diploma – Spring 1988 Control Data Institute

CERTIFICATIONS & TRAINING

Microsoft Certified Systems Engineer (MCSE) 2009

Master Certified Novell Engineer (MCNE) 1996 – not current

Certified Novell Administrator 1996 – not current

Training: Microsoft Exchange Server 5.5, Notes Domino Administration 5.0, Lotus Notes Application Development 1/2/3,

Novell 4.1, Integrating NT with Novell, Cisco, Interconnecting Cisco Network Devices

LATEST WORK

October 2010 – December 2012 Private Home Care Support Westfield, MA

Managed resource schedules, overnight care; closely involved in communicating with two elderly siblings, brother and sister, who

had never been separated. She, suffered from dementia and partial amputations on each foot. He, with Alzheimer disease and

completely wheel-chair bound.

March 2012- October 2012 Tutor Boynton Beach, FL

Provided private tutoring, introducing statistical reasoning formulas in Excel. Provided training for add-ins specific to Correlation

and Causality, population means and proportions, hypothesis testing. New semester will focus on content-analysis.

Apr-Jun 2009 The Law Offices of Deborah Piňo, P.A. Fort Lauderdale, FL 33309

Externship family law paralegal while having performed normal paralegal office duties, I was privileged when able to

accompany Ms. Piňo Esq. on court appearances, mediations, and custodial matters. Ms. Pi ňo was an excellent mentor

who ensured my exposure to the actual court processes.

Thru – Nov 2008 Paralegal Mortgage Mitigation Clearing House Plantation, Florida, 33313

Temporary fill-in: Interacted with clients, updated status of submitted modification requests; aged progress of open files; submitted

completed files to lending enterprises.

CONSULTANCY

Principal Consultant 1999 to 2006: Provided expert technical and cybersecurity solutions while exceeding the expectations of diverse

clients. Informed upper management and team members about servers, hosting application suites, distribution, replication, and latency

issues. Key contracts include:

TSJ Investigations, Miami Beach, FL 2002 to 2006: Researched, created, and delivered presentation of the best security

measures for Haiti to the Florida Governor’s Committee. Provided effective office management, marketing services, and

resource scheduling.

CHANEL USA, New York, NY 2000 to 2001: Played instrumental role in launching the U.S. website of this major fashion brand.

Determined the most effective processes for meeting web content management requirements; managed content and

gathered user requirements. Learned Interwoven in order to select the most appropriate content management suite.

ESTEE LAUDER, Melville, LI 1999: Led and motivated the 30-person IS Development Team to peak levels of performance;

supervised internal/external resources of System Analysts, Oracle DBAs, VB programmers, AS400 Unix programmers, and

Estee Managers. Expanded team to include elements of the helpdesk, and network admins to address latency and replication

time frames needed to distribute new user GUI application on Novell tree. Seamlessly coordinated 10 simultaneous, high-

priority projects with multi-million dollar value.

CAREER

MCS CANON, New York, NY

Senior Systems Engineer 1996 to 1999: Served as key member of a management team designed to fulfill business

requirements for clients. Lead on pre-sales presentation and post-sale implementation. Created and maintained 2 Notes

databases. One, a project management application designed to, at a glance, see status and possible bottlenecks for 500+ clients.

The second was a help desk application to service 100+ clients with IT maintenance contracts. Devised and skillfully executed

project plans; managed resources, monitored activities, maintained quality assurance processes, and mitigated risks.

One Project: Convert Cobol circa 1983 computer system for aeronautical parts manufacturer to Baan ERP system.

Past Relevant Experience included audit and due-diligence compliance for back-office operational departments in the Financial

Services markets. While converting from one career in operational analysis for financial services enterprises I was employed as an

executive assistant to a principal partner at GHBM (pharmaceutical ad agency).

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