Customer Service Quality Control
Resume:
BASHEERAH A. COE
WARRENSVILLE HEIGHTS, OHIO 44128
PHONE 216-***-****
EMAIL *******@*******.***
SUMMARY
Experience with ERP/MRP/PDM Systems; Profitkey, SAP R/3 and Teamone. Nine
years of experience coordinating
and managing engineering documentation. Three years of experience working
in Quality Control. Familiar with ISO
and ASQ standards. Ability to use quality instruments-micrometers, gauges,
calipers and etc. Ability to be a project
leader or team leader, multitask when necessary, meet deadlines and resolve
issues in a timely manner. Ability to
read and interpret engineering drawings and blueprints. Works well in a
team environment. Strong computer, verbal, writing and communication
skills. Worked in the following industries; Electronics, Aeronautics,
Building and
Construction and Manufacturing.
PROFESSIONAL EXPERIENCE
01/13-11/13 Crane Aerospace and Electronics Elyria, Ohio
Configuration Management Coordinator
Maintain engineering master data that controls the product configuration.
Manage engineering Bills of Materials.
Create and maintain engineering documents and document structures. Control
the release of CAD models,
drawings, and engineering documents. Manage release and control of updates
to instructions, specifications,
drawings and other documents. Control distribution of new releases and
recall or destruction of obsolete
documents.
04/12-08/12 Wodin Inc. Bedford Heights, Ohio
Quality Control Clerk/Shipping Clerk
Create customer Certificate of Conformances. Archive Mill Certs. Review
Mill Certs. Update Quality documentation. Conduct Internal Quality Audit.
Receive raw materials.
Update physical inventory. Prepare shipping documentation. Schedule
shipping carrier.
06/08-01/12 Becotek Mfg, Inc. Lorain, OH
Customer Service Rep.
Process Customer Purchase Orders. Create customer job orders. Resolve
customer issues via email or phone.
Process Foundry Daily Report.
Quality Control Assistant
Resolve Quality Control issues. Verify Inspection Reports. Create work
instructions.
Update nonconformance report. Inspect parts and documentation.
Master Scheduler/Material Planner
Create Job Order Travelers and Shop Order Travelers. Create Work
Instructions. Engineered Product
folders. Converted Engineering Drawings. Update and Create Manufacturing
Routings. Update Computer Database.
Update Inventory. Resolve Profitykey issues and errors. Worked with a
machine shop estimating program
called Micro Estimating.
08/04-12/07 Hexagram, Inc. Beachwood, OH
Engineering Change Order Coordinator
Maintain Engineering Change Order Process, Deviation Change Notice Process
and Stop Order process.
Update and Create Bills of Materials. Update Computer Database. Create and
Update Part Numbers.
Update Procedures related to the Change Order Process.
06/00-08/04 Aircraft Braking Systems Corporation Akron, OH
Configuration Management/Data Control Associate
Revise Engineering Change Notices. Create Engineering Change Numbers
Revise Engineering Drawings. Catalog Engineering Drawings. Assist with
company procedures and
processes. Assist with system configurations.
ACCOMPLISHMENTS
CRANE AEROSPACE AND ELECTRONICS
Wrote procedures relating to Configuration Management functions. Traveled
to West Coast office to receive training
in Teamone database.
WODIN INC.
Conducted Internal Quality Audit. Updated Quality documentation.
BECOTEK MFG, INC
Wrote work instructions related to Profitkey modules functions; engineering
and customer management.
Conducted Internal Quality Audits. Took 3-day internal quality audit class
and received a certificate.
Performed internal quality audits along with other internal quality
auditors. Updated nonconformance report.
Involved in company Problem Solving Procedure. Took 3-day problem solving
class and received a certificate.
Took 2-hour training session with a machine shop cost estimating program
called Micro Estimating.
Created sample cost estimates.
Involved with Customer Service responsibilities.
HEXAGRAM INC.
Wrote, edited, and created procedures related to the Engineering Change
Order process. Assisted engineering
management with continuous improvement efforts.
Conducted Engineering Change order meetings.
AIRCRAFT BRAKING SYSTEMS CORPORATION
Generate Engineering Production Change documentation.
Learned SAP system to resolve database issues.
EDUCATION
Tennessee State University Nashville, TN
BS, Aeronautical & Industrial Technology, with an emphasis in
Industrial Electronics.
Graduated 5/2000
Cuyahoga Community College Cleveland, OH
AAS, Architectural Engineering & Construction Technology
Graduated 6/1994
ORGANIZATIONS
09/01 - Present Tennessee State University, National Alumni Association,
Cleveland Chapter
CERTIFICATES
Internal Quality Audit
Problem Solving
SKILLS
AutoCAD release 10, 12, 14, 2002
Solidworks
Global 360
GIMP 2.8
WordPerfect/Word
Lotus 1-2-3 /Excel
PowerPoint
Architectural Drafting
SAP R/3 3.0, 4.0, 4.6
ProfitKey 6.0, 7.52,7.53,7.63
Teamone
C++
Fortran
Microestimating 11.5, 11.7
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate