Customer Service Administrative Assistant
Resume:
Cathy L Smith
Mobile, AL
************@*****.***
Summary: Highly motivated worker who sets and reaches goals. Efficient and well organized with
vast clerical, technical, and medical skills. A high degree of interpersonal and
communication skill, written, and verbal.
Computer Skills: MSOffice, PowerPoint, Access, Lotus 1-2-3, Word Perfect, AS400, Citrix,
Organization: PHA FSS Program Resident Committee Member
Appointed by the mayor of Plano, TX
Education: John L. Leflore High School, Graduate, Mobile, AL
East field Community College Dallas, TX
Work Experience
Alorica, Inc. Mobile, AL 1/2014 – Current
Customer Service Representative
Assist customer with general, billing and technical questions. Assist customers with activations and disconnects.
Mobile County Public School System Mobile, AL 8/2012 - Current
Deaf Education Interpreter
Interpret for the Deaf in a school environment. Assisting students on some work assignments if student was
struggling with assignments.
Irving ISD Irving, TX 1/2012 – 6/2012
Special Education Deaf Aide
Assist the teacher in preparing instructional materials and classroom displays. Work with students and small
groups to conduct instructional exercises assigned by the teacher. Interpret for hearing impaired students. Assist
the teacher in keeping administrative records and preparing required reports.
Jackson Legal Processing Irving, TX 9/2009 – 10/2010
Eviction Coordinator
Assisted Mortgage Company with evictions on foreclosed homes. Assist former owner and tenants with
assistance to vacate property. Negotiated rate for relocation assistance to vacate
Submit daily reports of evictions and holds.
OP Trucking Dallas, TX 1/2007 – 8/2009
Office Manager/Administrative Assistant
Answer incoming calls from brokers. File and compile reports for IFTA and Texas Department of
Transportation. Prepare payroll for drivers. Improve aging on A/R and collections accounts. Call regular brokers
daily to capture available loads. Negotiate on a high level.
BeautiControl Inc. Carrollton, TX 11/2004 - 12/2006
Consultant Care Representative/Receptionist
Accept payments and keying in orders. Respond to consultants email inquiries. Relieve switchboard for days
off, breaks, and lunches.
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